Lori, have you called AOL? They were the ones that gave me the info on how to get connected. I have had a lot of computer problems with AOL, internet security, firewalls, etc. A few weeks ago I set up a new computer with wireless. Don't even ask.
Let me know what happens.
Ro, I may call AOL, but it is so hard to talk to the techy folks in India. Their accents are difficult and waiting on hold for an hour is not my cup of tea. I spoke to AOL, Dell and Symantec do far, before I crashed. I might call the Geek Squad, which is the help desk people at Best Buy, but they have a great gimmick and tech support.
I'll let you know, thanks for the input!
Lori, I know exactly what you mean about talking to AOL in India. I have spent many hours trying to get some issues resolved. I would get rid of AOL but the thought of installing something new again sends me into a tizzy. Please let me know how it goes.
Lori, I had another though. As long as you are able to get online with the security disabled, you can do an online tech support with AOL. I have found that to be pretty helpful and much quicker.
This must be a common problem, as Greg's computer has also crashed from Norton's 2005. There was much cursing and re-booting but i think he's got it fixed now.
He was going to call the Norton's help line, but they wanted to charge for the advise! Some help desk!
Hope you all get things back in order soon,