Last December, I decided to give Jodi and her family a year's Dish Network for a Christmas present. I called them and had them automatically bill my credit card account.
Would that things could remain as they are set. Today, Jodi called and wanted to know if I had received any bills for her service. She hadn't gotten any but neither had I. She said that she had no dish service in the house and that she would call them. She called back in a little while and said that they had screwed up the billing and that I had to call them.
Most days, I can always find justification for the fact that I hate people. Today, I found myself wishing their demise.
First call: I spoke to a lady and explained the problem. She reviewed payment and said that she saw where it had been put on my card on Dec 2 but the card billing was cancelled on Dec 3. Then she told me that the service had not been disconnected for non-payment but because Jodi hadn't installed the new smart cards that she had been sent. I tried to explain to this woman that Jodi hadn't received a Jan bill, a Feb bill, nor had she received any smart cards. She went on to verify Jodi's address, put me on hold and I was disconnected. My b/p rose 10 point.
Second call: I explained that I was cutoff and wasn't in a very good mood. Had to go through all of this a second time. She told me that Jodi had been mailed bills and smart cards and I told her to stop right there. I told her that there was NO WAY she was telling the truth. A Jan bill, a Feb bill, and smart cards and Jodi didn't get all three? At least one of them would have come through so it was pretty obvious they weren't sending anything. She did say that Jodi's account hadn't been cut off for non-payment (as if that was new news) but for the lack of the new smart cards. She even reversed a $5 late charge. Whooppee, I should guess so.
I got the billing straightened out (or at least I think I do) and she told me that I had to call 1-866-606-3584 which was a direct line to the smart card people. Smart card people? Virtual, perhaps, but certainly not a reality.
Third call: I called the number, entered Jodi's phone number and the system said it couldn't help me, I had to call 1-800-333-3474, the number of the people who just gave me the 866 number. B/p up another 20 points.
Fourth call: I called dish network back. I had to go through all of the same stuff again. Once again, I was referred to the smart cards mailed to Jodi and now, very menacingly, called him a liar. I was told that I had been given the wrong number for the direct line to the smart card people, it should have been 1-888-651-2020. B/p continues to rise.
Fifth call: I called the new smart card number while chewing on a valium. It was the same answering system that didn't recognize Jodi's phone number again and told me to call 1-800-333-3474. Washed the valium down with an expresso and took another one. B/p approaches stroke level.
Sixth call: I REFUSE TO TALK TO YOU, PUT ME THROUGH TO A SUPERVISOR IMMEDIATELY. NO, I WILL NOT GIVE YOU MY NAME OR TELL YOU THE PROBLEM. IN FACT, HELL WILL FREEZE OVER SOON AND THAT WILL BE THE END OF YOUR SERVICE ON TWO ACCOUNTS. I WANT A SUPERVISOR NOW AND YOU CAN LET THEM KNOW I AM MORE THAN THOROUGHLY PISSED, I AM LIVID. OH, YOU WANT TO KNOW SOMETHING ABOUT THIS? I WILL ONLY TELL YOU THAT THIS IS MY SIXTH CALL TO STRAIGHTEN THIS OUT. I WANT THE SUPERVISOR NOW.
This is the supervisor, can you tell me what's wrong. Madame, you should calm down. YOU CAN KISS MY YOU KNOW WHAT. THIS IS THE LAST TIME I AM GOING TO TRY TO RESOLVE THIS MATTER. IF YOU SCREW IT UP, YOU CAN COME BY AND PICK UP TWO RECEIVERS.
JD POWERS IS VERY WRONG AND THERE'S NO WAY YOU COULD BE RANKED NUMBER 1 IN CUSTOMER SERVICE. NUMBER 1 IN CUSTOMER DISSERVICE, PERHAPS. YOU'VE PISSED ME OFF ENOUGH TO MAKE YOU NUMBER ZERO.
Here we go through all of the stuff all over again. I told her to put me through to a smart card person and NOT to put me on hold, but to stay on the line until a live person answered. After several tries, she got someone for me. Now I had to go through the story again and by now, when she mentioned smart cards that Jodi had received in the mail, I went ballastic. I whispered to her that she needed to listen to me very carefully, one more time. She then set the phone down and went and activated Jodi's received with the equivalent of the smart cards. Is the service on yet? How would I know? Jodi dumped this on my lap and went shopping.
I can feel the pulse beating in my heat. My b/p must be off the scale. Yep, sure justifies my belief in hating people in general. Maybe a third valium?
Just disgusted, Jo-Ann
A good friend will bail you out of jail...
but a true friend will be sitting
next to you saying,
"Dâmn... that was fun!".