Have you ever had one of those days?

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Jo-Ann
Veteran Member


Date Joined Jul 2003
Total Posts : 829
   Posted 2/23/2005 6:28 PM (GMT -7)   
Last December, I decided to give Jodi and her family a year's Dish Network for a Christmas present. I called them and had them automatically bill my credit card account.
 
Would that things could remain as they are set. Today, Jodi called and wanted to know if I had received any bills for her service. She hadn't gotten any but neither had I. She said that she had no dish service in the house and that she would call them. She called back in a little while and said that they had screwed up the billing and that I had to call them.
 
Most days, I can always find justification for the fact that I hate people. Today, I found myself wishing their demise.
 
First call: I spoke to a lady and explained the problem. She reviewed payment and said that she saw where it had been put on my card on Dec 2 but the card billing was cancelled on Dec 3. Then she told me that the service had not been disconnected for non-payment but because Jodi hadn't installed the new smart cards that she had been sent. I tried to explain to this woman that Jodi hadn't received a Jan bill, a Feb bill, nor had she received any smart cards. She went on to verify Jodi's address, put me on hold and I was disconnected. My b/p rose 10 point.
 
Second call: I explained that I was cutoff and wasn't in a very good mood. Had to go through all of this a second time. She told me that Jodi had been mailed bills and smart cards and I told her to stop right there. I told her that there was NO WAY she was telling the truth. A Jan bill, a Feb bill, and smart cards and Jodi didn't get all three? At least one of them would have come through so it was pretty obvious they weren't sending anything. She did say that Jodi's account hadn't been cut off for non-payment (as if that was new news) but for the lack of the new smart cards. She even reversed a $5 late charge. Whooppee, I should guess so.
 
I got the billing straightened out (or at least I think I do) and she told me that I had to call 1-866-606-3584 which was a direct line to the smart card people. Smart card people? Virtual, perhaps, but certainly not a reality.
 
Third call: I called the number, entered Jodi's phone number and the system said it couldn't help me, I had to call 1-800-333-3474, the number of the people who just gave me the 866 number. B/p up another 20 points.
 
Fourth call: I called dish network back. I had to go through all of the same stuff again. Once again, I was referred to the smart cards mailed to Jodi and now, very menacingly, called him a liar. I was told that I had been given the wrong number for the direct line to the smart card people, it should have been 1-888-651-2020. B/p continues to rise.
 
Fifth call: I called the new smart card number while chewing on a valium. It was the same answering system that didn't recognize Jodi's phone number again and told me to call 1-800-333-3474. Washed the valium down with an expresso and took another one. B/p approaches stroke level.
 
Sixth call: I REFUSE TO TALK TO YOU, PUT ME THROUGH TO A SUPERVISOR IMMEDIATELY. NO, I WILL NOT GIVE YOU MY NAME OR TELL YOU THE PROBLEM. IN FACT, HELL WILL FREEZE OVER SOON AND THAT WILL BE THE END OF YOUR SERVICE ON TWO ACCOUNTS. I WANT A SUPERVISOR NOW AND YOU CAN LET THEM KNOW I AM MORE THAN THOROUGHLY PISSED, I AM LIVID. OH, YOU WANT TO KNOW SOMETHING ABOUT THIS? I WILL ONLY TELL YOU THAT THIS IS MY SIXTH CALL TO STRAIGHTEN THIS OUT. I WANT THE SUPERVISOR NOW.
 
This is the supervisor, can you tell me what's wrong. Madame, you should calm down. YOU CAN KISS MY YOU KNOW WHAT. THIS IS THE LAST TIME I AM GOING TO TRY TO RESOLVE THIS MATTER. IF YOU SCREW IT UP, YOU CAN COME BY AND PICK UP TWO RECEIVERS.
 
JD POWERS IS VERY WRONG AND THERE'S NO WAY YOU COULD BE RANKED NUMBER 1 IN CUSTOMER SERVICE. NUMBER 1 IN CUSTOMER DISSERVICE, PERHAPS. YOU'VE PISSED ME OFF ENOUGH TO MAKE YOU NUMBER ZERO.
 
Here we go through all of the stuff all over again. I told her to put me through to a smart card person and NOT to put me on hold, but to stay on the line until a live person answered. After several tries, she got someone for me. Now I had to go through the story again and by now, when she mentioned smart cards that Jodi had received in the mail, I went ballastic. I whispered to her that she needed to listen to me very carefully, one more time. She then set the phone down and went and activated Jodi's received with the equivalent of the smart cards. Is the service on yet? How would I know? Jodi dumped this on my lap and went shopping.
 
I can feel the pulse beating in my heat. My b/p must be off the scale.  Yep, sure justifies my belief in hating people in general. Maybe a third valium?
 
Just disgusted, Jo-Ann
 
 
A good friend will bail you out of jail...
but a true friend will be sitting
next to you saying,
"Dâmn... that was fun!".


debbiR
Veteran Member


Date Joined Feb 2005
Total Posts : 730
   Posted 2/23/2005 8:13 PM (GMT -7)   

Jo-Ann: Lots of big hugs from Mo! I am the same way that you are. I believe that the 2 companies that I hate dealing with the most are AOL and the telephone company. I did discover, after fighting with AOL reps for over 20 mins, that if you tell them that you are going to cancel your service, as of right then, that you get a supervisor immediately and usually a couple of free months of service. yeah I don't know how you kept from having a stroke. Hmmm, maybe the combo of the valium and drink helped. Just one question, why didn't your dd take care of this? I think that I know the answer already because my dd does the same thing to me.

Hang in there. Remember that yelling and screaming are sometimes good for your health.

Hugs

Deb

BTW...do you need anymore valium?????

 


 


MNlady13
Veteran Member


Date Joined Jul 2003
Total Posts : 2044
   Posted 2/23/2005 10:46 PM (GMT -7)   
Jo-Ann, I have missed your acid wit. NO one relates a horrid example of customer service better than you do. Just a suggestion, though. Aren't these people LICENSED by the state or local government to provide the television service? Perhaps a well-written letter to the licensing board is in order. Don't get mad, my dear, get even! Good luck. Calming hugs from Minnesota, Lauri
"Go confidently into the direction of your dreams. Live the life you always imagined" Thoreau
 
Life is not measured by the number of breaths we take, but by the moments that take our breath away.


sdearing
Veteran Member


Date Joined Jul 2003
Total Posts : 700
   Posted 2/24/2005 5:58 AM (GMT -7)   
Jo-Ann, I have missed you, just yesterday I was wondering if things were alright with you. Little did I know... I too have had many hours of conversation with those same people. Do you think they are just lonely? Anyway, I hope Jodi has her dish network back and your bp has gotten back to a respectable range. I thought about you and MK as we flew over TX. I blew kisses from the plane, hope they made it down to you.

L&H
Sara
Sara Dearing
 
Today is a gift, that's why they call it the present!


Luci
Veteran Member


Date Joined Jul 2003
Total Posts : 892
   Posted 2/24/2005 10:05 PM (GMT -7)   

Yikes, Jo-Ann, no one and I mean no one is worth getting that upset over. Please try to relax; the dish business will still be there tomorrow.

I know you gave Jodi the gift, but can I suggest that it's now her responsibility to get her service up and running?  Your plate is pretty full as I recall.  At the very least have her write the letter Lauri suggested in her post.  Sometimes even with our children we need to post a "stop" sign. 

Don't get mad, I just don't think you should have a stroke over something that you're not even using on a daily basis. Delegate, MOM, and take some deep breaths to relax.  L&H's Luci


In the depth of winter, I finally learned that within me lay an invincible summer.  Albert Camus


coopfesta
Veteran Member


Date Joined Sep 2003
Total Posts : 1373
   Posted 2/25/2005 4:34 AM (GMT -7)   
Welcome Back, Jo-ann.  You are great!  remind me NEVER to go back to working in customer service LOLOLOLOL. 
 
Hope you have calmed down. 
"Our greatest glory is not in never falling, but in rising every time we fall." -Confucius

Ellen


Candy
Veteran Member


Date Joined Jul 2003
Total Posts : 1294
   Posted 2/25/2005 6:33 AM (GMT -7)   
Jo-Ann, yep those kind of days seem to be very constant. My DH and I have one of those moments last night at Best Buy. I was getting so angry and unreasonable that I just wanted to spit. What ever happened to "good" customer service. It all seems to have turned around to the vendor is always being right. It happens everywhere!!!!. No one wants to take responsibility for anything. I wonder and then realize that I am one of those people at times. I am tired. Let your DD do it next time. I'm too old for this stuff!!! LOL.

Hugs to you,

Candy

PS: Glad to see you back on the board.

 Perfume and incense bring joy to the heart, and the pleasantness of one's friend springs from his earnest counsel.

Proverbs 27:9


lemonz
Veteran Member


Date Joined Jul 2003
Total Posts : 1090
   Posted 2/25/2005 9:56 AM (GMT -7)   
Jo-Ann, if it makes you feel any better, with Comcast the only thing they have right is billing. I get a bill every month even if I do not have cable. I threaten not to pay my bill and they tell me they will disconnect me. I then have to ask how will I know, since I never have service anyway! I am so sorry you had to go through this, but selfishly I have soooooo missed your stories that I actually was sorry the post ended. DH read it also and he said he was waiting to hear you had loaded the Texas Justice. Sure was nice to sit here chuckling at one of your tales. L&H from both of us.
How wonderful it would be to see Angels where there are only clouds. How sad it would be to see clouds where there are Angels.
 
 


kmonke
Regular Member


Date Joined Jul 2003
Total Posts : 352
   Posted 2/25/2005 10:24 PM (GMT -7)   

I have just re-thought the possibility of changing from Direct TV to Dish Network.  Thanks for the heads up, Jo-Ann.

Calm down, take a deep breath now - things will get better.  Probably have in fact.  I am that supervisor who has to take calls after my associates have not given the information the customer wants to hear, so I know how mad you can be when I get you. ha

Love ya,

Kitty

 


gma
Veteran Member


Date Joined Jul 2003
Total Posts : 2921
   Posted 2/26/2005 8:41 AM (GMT -7)   
OK Candy mentioning Best Buy made me remember my daughter's experience with them last August. There had been a special sale on a nice I-pod. My grandson wanted one, so my daughter said she would buy this one for his birthday for him. They went to the nearest store. They said they had one left but it had been promised to someone and they were "holding" it for them. DD asked if they could locate one for her, so the clerk looked at inventory and called a store about an hour away and asked them to hold the one they had for her, she was on her way there. After driving the hour to the store she was told they had sold it to someone else. She said it had been "held" for her. The salesperson told her it was not store policy to hold an item, first come, first served. So she explained what had happened at the last store and said they honored their hold by not selling to her, causing her to drive nearly 50 miles to this store. She asked to see the manager, who repeated it was not their policy to hold an item. But DD would not give up, she asked why they would let her drive so far if they had no intention of holding the i-pod for her. Finally, the manager gave in and brought the next model which holds mega more memory and was much upgraded and gave it to her for the sale price. Persistence does pay off, sometimes. LOL. Hugs. MK


ardee
Veteran Member


Date Joined Sep 2003
Total Posts : 854
   Posted 2/26/2005 1:20 PM (GMT -7)   
Hi Jo-Ann, so glad to see you on "active duty" again.  LOL  I went through a similar situation two weeks ago.  All I was trying to do is get a new telephone book to replace the one that was left on the sidewalk in one of our many downpours.  By the time I found it, the poor thing was swollen to twice it's size and dripping wet.  It took me at least 30 minutes and 5 different phone numbers to finally get someone to agree to deliver a new phone book, which I still haven't received.  I keep telling myself that they're waiting for a break in the rain, so if I haven't gotten it by July. . .
 
Love you, girl!
Rita 

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