Wish I had Jo-Ann's talent, I had one of those days yesterday.....

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gma
Veteran Member


Date Joined Jul 2003
Total Posts : 2921
   Posted 3/4/2005 6:51 AM (GMT -7)   
When I got to the computer yesterday morning the screen was black with a "Primary Disk Failure" notice.  My heart skipped a couple of beats.  How could this be, the computer is less than six months old.  This is the computer I bought so I could hook up my older one in tandem and not lose anything again. Frantically, I turned it off and on again and still the black screen.  So I shut it off, went about my kitchen chores, bathed and dressed and then came back calmly to tackle the problem.  I found my paperwork and learned the warranty was still in force.  The booklet said call Compaq, so I did.  I got Sam, only God knows where Sam is from, I couldn't even understand him when he asked my name.  Finally I got the hang of his accent and as we tried to communicate turned on my computer.  Lo and behold it looked normal???  But Sam assured me there was a problem that needed addressed.  We went through some troubleshooting steps and cleaned the temporary files, etc.  Then he had me go through some other stuff which shut off all the little programs that come on with start up like my telephone answering, the IM stuff and the weather bug.  At this point he suggested I get a spyware from Compaq and to clean temp files once a week and he was about to say goodbye when I reminded him my answering service was shut off.  He said, "Oh did you want that?"  Well, duh yes, I put it on there, I pay about $10 a month to use it.......  So he helped me reset the start up stuff and with that we said goodbye.  He transferred me to Compaq store to buy the software for Spy programs. Which I did to the tune of $40.  OK if it does the trick.
 
Later in the day UPS brought my new 2005 Norton I ordered last week. Another $50 for the complete works.  I got the CD sent to me so I could put it on both computers.  So feeling pretty competent about computereze I shut down all running programs and installed it. Well, I attempted to install it.  The actual program transfer went well, but when it shut down the computer and came back to configure my computer.............the trouble began.  The first thing it said was it noticed I had another computer networked did I want Norton there or something to that effect.  SO I thought, oh good this is easier than I thought.  WRONG somehow it triggered my ICM answering service and said it was not networked properly and shut it down.  OK I will deal with that later.  Then it began going through the other start up stuff, the IM services Yahoo and AOL, they seemed to go well.  But THEN it said Juno was trying to check my email for viruses and recommended I click on NO since Norton would do that I suppose.  So I followed recommendations and lost JUNO, my ESP.   I couldn't get to my favorites, my email or anything.
 
I got on the phone.  First I had to listen to fifteen different voice mails trying to head me in the right direction. Most of them began you can get information by going to http:// blah, blah, blah.  Well, yes I could if I had Juno working.  Finally I heard, "Are you trying to install 2005 and having problems?"  Right..... I hit number 2 and got a recording where the guy talked so fast I could hardly understand. He gave me another number to call and said it so fast I could not get it  written down.  I tried hitting zero which was supposed to give the choice list again and got the busy signal.  Soooooooo I dialed the number, went through all the voicemail choices once again with pencil in hand and got that number written down.  I disconnected, dialed the new number only to get the long screaming sound saying this is not a working number.  Ok so maybe I misdialed, I tried again.  Nope not a working number.
 
So then I went to the other computer and tried to connect, it worked, I got the troubleshooting stuff and it said ask a question.  I tried to tell my problem in the limited number of letters, only to have the stupid thing come back and say "Is this a problem about your subsciption?"  Well, no, I  am not installed and no matter what I did... it didn't help.
 
So I went to uninstall and Norton is gone for now.  I am currently without any protection but all is working well.  I will tackle the problems later when I have the strength.  Meanwhile I am going to take care of other computer business.   I sure would like to talk to a person.............from Norton.  I tried really hard to not make this too long, but many other questions and weird things happened during the configuration.
 
I called Jo-Ann and cried on her shoulder.  She laughed......... she laughed.......
 
Sad, MK


Tavish
Veteran Member


Date Joined Jul 2003
Total Posts : 2272
   Posted 3/4/2005 7:07 AM (GMT -7)   
OH MK< this sounded just like me from December and January. I went round and round with AOL, microsoft and Norton...and all reps were in India. I think I had either a worm or virus that prevented things from working right, or I had too many things together working against each other. I was running all kinds of spyware and virus protections...went to put on the firewall and had problems. Then I clicked on yes to update from microsoft and it crashed my whole computer. I had to start over with reformatting, reloading my programs and protection...but now I seem to be good to go.

After spending hours working on it and reading in the websites for help, Microsoft sent me the update that crashed me. I was not a happy girl.

Sigh...
Lori


MiaB
Regular Member


Date Joined Feb 2005
Total Posts : 205
   Posted 3/4/2005 7:59 AM (GMT -7)   

My DH is a computer "geek" and I have to tell you he can't stand Norton.  When we were dating I had a good friend help me at times with my computer and he liked Norton.  Then when my husband would be over he attributed all problems with Norton so he instead used McAffee.  The friend attributed all my computer problems to McAffee and said to stick with the Norton.  I yi yi, what a mess.  Since the wedding we now use my husband computer and mine is sitting in the corner colecting dust.  It makes a great paper weight though!

 

yeah

 


Mia
 
Snowflakes are one of nature's most fragile things, but just look what they can do when they stick together.


-Vesta M. Kelly


cupycake2
Veteran Member


Date Joined Jul 2003
Total Posts : 955
   Posted 3/4/2005 9:05 AM (GMT -7)   
Mk and Mia, thanks for the smiles with those stories. 

Hugs,
Deb


"What sweetness is left in life if you take away friendship? It is like robbing the world of the sun"
Cicero


Tavish
Veteran Member


Date Joined Jul 2003
Total Posts : 2272
   Posted 3/4/2005 9:41 AM (GMT -7)   
I have heard from others who also prefer McAfee over Norton, but too late, I am with Norton for now.

MK, you may want to call the Geek Squad. They have a hilarious and fantastic website, geeksquad.com. They are actually owned by Best Buy...but the will help over the phone or do home visits. And in their website, they have a great sense of humor....it is all spy/ cop based. You can also bring the PC into any precinct, which means any Best Buy store.

When the frustration level gets high enough, you may want to call them. And they are in the US.

Lori


gma
Veteran Member


Date Joined Jul 2003
Total Posts : 2921
   Posted 3/4/2005 10:56 AM (GMT -7)   
I have seen ads for the Geek Squad on TV. Since I live so far from the city, tho, it is not easy to get anyone out here. I could carry my tower to a place I have used before called Parts 'n PCs. They are great guys. But first I am going to try to load the software again and answer the questions differently. I am waiting until my nerves calm down. LOL. I had McAfee when I lost my first computer to a virus, so that is why I switched to Norton. Compaq comes with Norton for six months trial, which just ran out. Both my computers are Compaqs. Ah well, I will let you all know if I have any luck and if I still have problems if I can find the right phone number to call and get a person. Juno people are usually easy to talk to and I can always call them, too. Right now I am procrastinating, my favorite pastime any more. Thanks for the hugs, MK


Tavish
Veteran Member


Date Joined Jul 2003
Total Posts : 2272
   Posted 3/4/2005 11:08 AM (GMT -7)   
MK, you can call the Geek Squad...they offer telephonic support too. They have a whole menu online.

Good luck!


claramels2
Veteran Member


Date Joined Jul 2003
Total Posts : 539
   Posted 3/4/2005 11:09 AM (GMT -7)   
(((MK)))  Wow, I would have been pulling my hair out.  What a day you had.  I hate when you try and fix one problem and just get deeper into more problems.   And I just love the computerized listings that most all companies have nowadays... usually takes me 5 minutes to go through them and none of the options is TALK TO A "REAL" PERSON.  I did end up getting one at our health insurance company but now I forget how I did that.  Oh well.  Can I send gentle hugs to your computer?  Gentle hugs, Libby
Friends are God's way of taking really good care of us.


cupycake2
Veteran Member


Date Joined Jul 2003
Total Posts : 955
   Posted 3/4/2005 11:14 AM (GMT -7)   
Most automatic phones messages can be bypassed if you just hit the O for operator button.

I have used it many times!

Hugs,
Deb
"What sweetness is left in life if you take away friendship? It is like robbing the world of the sun"
Cicero


gma
Veteran Member


Date Joined Jul 2003
Total Posts : 2921
   Posted 3/4/2005 12:28 PM (GMT -7)   
Deb, I tried that and 0 was to repeat the menu. Guess they know people are on to that 0 trick. Then when I really wanted to repeat the menu to get the phone number that was wrong anyhow, I got a busy signal and disconnect. Still haven't mustered up the energy and nerve to go at it again today. LOL. Thanks, MK


Tavish
Veteran Member


Date Joined Jul 2003
Total Posts : 2272
   Posted 3/4/2005 12:53 PM (GMT -7)   
MK...really, try the Geek Squad....


coopfesta
Veteran Member


Date Joined Sep 2003
Total Posts : 1373
   Posted 3/4/2005 4:59 PM (GMT -7)   
OY VAY!!!!
 
 
"Our greatest glory is not in never falling, but in rising every time we fall." -Confucius

Ellen


ardee
Veteran Member


Date Joined Sep 2003
Total Posts : 854
   Posted 3/4/2005 7:31 PM (GMT -7)   
Geez Louise!!! I think computer problems are the most frustrating things imaginable, next to car problems. I'm wishing you good luck and sending good vibrations your way so that this next installation will go more smoothly. Thanks for the good laugh!

L&H,
Rita


Jo-Ann
Veteran Member


Date Joined Jul 2003
Total Posts : 829
   Posted 3/4/2005 8:50 PM (GMT -7)   
Dust gathering computers have a wonderful future as boat anchors.

I didn't really laugh and laugh, MK, I just laughed a little. I do not know where you found your patience but your experience was so much worse than mine. About halfway through your experience, I'd have been loading the trusty old .38.

I am using Avast! for virus control, AdAware and SpyBot for cleaning out the trash. I don't have problems with them and they are all free. I long ago got rid of Norton because it just stopped working. I thought it was only me until I heard from someone else that had it happen.

I just wish all the software would keep up with everything else that's happening on the net. I was also surprised at the high number of ads that invade your pc just because you visited a certain web site. Scary


Love, Jo-Ann
A good friend will bail you out of jail...
but a true friend will be sitting
next to you saying,
"Dâmn... that was fun!".


gma
Veteran Member


Date Joined Jul 2003
Total Posts : 2921
   Posted 3/5/2005 8:14 AM (GMT -7)   
Dear Jo-Ann, Norton works on a subscription basis, you have to renew yearly. This is my yearly renewal. The old version from last year did quit working. I didn't say you laughed and you laughed. I meant that as she laughed at me, she actually laughed at me............... LOL and I didn't blame you. Hope you have a safe weekend trip with the grandchildren. Be sure to check in with me occasionally so I don't worry. Hugs MK

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