When I got to the computer yesterday morning the screen was black with a "Primary Disk Failure" notice. My heart skipped a couple of beats. How could this be, the computer is less than six months old. This is the computer I bought so I could hook up my older one in tandem and not lose anything again. Frantically, I turned it off and on again and still the black screen. So I shut it off, went about my kitchen chores, bathed and dressed and then came back calmly to tackle the problem. I found my paperwork and learned the warranty was still in force. The booklet said call Compaq, so I did. I got Sam, only God knows where Sam is from, I couldn't even understand him when he asked my name. Finally I got the hang of his accent and as we tried to communicate turned on my computer. Lo and behold it looked normal??? But Sam assured me there was a problem that needed addressed. We went through some troubleshooting steps and cleaned the temporary files, etc. Then he had me go through some other stuff which shut off all the little programs that come on with start up like my telephone answering, the IM stuff and the weather bug. At this point he suggested I get a spyware from Compaq and to clean temp files once a week and he was about to say goodbye when I reminded him my answering service was shut off. He said, "Oh did you want that?" Well, duh yes, I put it on there, I pay about $10 a month to use it....... So he helped me reset the start up stuff and with that we said goodbye. He transferred me to Compaq store to buy the software for Spy programs. Which I did to the tune of $40. OK if it does the trick.
Later in the day UPS brought my new 2005 Norton I ordered last week. Another $50 for the complete works. I got the CD sent to me so I could put it on both computers. So feeling pretty competent about computereze I shut down all running programs and installed it. Well, I attempted to install it. The actual program transfer went well, but when it shut down the computer and came back to configure my computer.............the trouble began. The first thing it said was it noticed I had another computer networked did I want Norton there or something to that effect. SO I thought, oh good this is easier than I thought. WRONG somehow it triggered my ICM answering service and said it was not networked properly and shut it down. OK I will deal with that later. Then it began going through the other start up stuff, the IM services Yahoo and AOL, they seemed to go well. But THEN it said Juno was trying to check my email for viruses and recommended I click on NO since Norton would do that I suppose. So I followed recommendations and lost JUNO, my ESP. I couldn't get to my favorites, my email or anything.
I got on the phone. First I had to listen to fifteen different voice mails trying to head me in the right direction. Most of them began you can get information by going to http:// blah, blah, blah. Well, yes I could if I had Juno working. Finally I heard, "Are you trying to install 2005 and having problems?" Right..... I hit number 2 and got a recording where the guy talked so fast I could hardly understand. He gave me another number to call and said it so fast I could not get it written down. I tried hitting zero which was supposed to give the choice list again and got the busy signal. Soooooooo I dialed the number, went through all the voicemail choices once again with pencil in hand and got that number written down. I disconnected, dialed the new number only to get the long screaming sound saying this is not a working number. Ok so maybe I misdialed, I tried again. Nope not a working number.
So then I went to the other computer and tried to connect, it worked, I got the troubleshooting stuff and it said ask a question. I tried to tell my problem in the limited number of letters, only to have the stupid thing come back and say "Is this a problem about your subsciption?" Well, no, I am not installed and no matter what I did... it didn't help.
So I went to uninstall and Norton is gone for now. I am currently without any protection but all is working well. I will tackle the problems later when I have the strength. Meanwhile I am going to take care of other computer business. I sure would like to talk to a person.............from Norton. I tried really hard to not make this too long, but many other questions and weird things happened during the configuration.
I called Jo-Ann and cried on her shoulder. She laughed......... she laughed.......