Clutter Alert a Jo-Ann morning

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gma
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Date Joined Jul 2003
Total Posts : 2921
   Posted 10/20/2005 5:21 PM (GMT -7)   
I wish I could tell stories like she does, she would probably have you all in stitches.  I was totally frustrated but had a good laugh in the end.
 
We have two computers, one I use all the time and the older one which is where pictures and stuff are stored is tied into this newer one.  Early in the summer the older one (4yrs old at least) shut itself off and then would turn on by itself.  I went to self help in the HP website and learned that a new power supply would probably take care of the problem.  I ordered one ($80 plus) and it seemed the problem was solved until a few weeks ago and then all of sudden it starting doing the same thing.  So we thought maybe it was fan that was not keeping the tower cool enough and when it heated it shut off.  I went to HP website and looked for fans.......none there, so I called the HELP line.  This is where the fun begins.......
 
I got a sweet, quiet female Asian voice telling me to talk to a rep I needed to pay for the call since my computer was not under agreement. She suggested this call plus a two week recall option for $45 or a $99 for a years option.  Since this was a recurring problem I opted for the one year deal.  Then I got the tech rep who was from India and hard to understand and seemingly could not understand me.  The first thing he tells me is to order another power supply.  I explained the one in there was not even six months old and I thought it was a cooling fan.  So then he goes into a spiel about how old the computer is and how technology changes, etc. and suggests I buy a new HP computer, from him, of course.  Then he gets into a sales pitch about a laptop.  I told him I was not interested in spending a lot of money, this is my storage computer, and I don't use it often.  But he kept at me, so finally DH talked to him so I would stop getting so upset.  (Of course, DH never gets me upset and frustrated, right?)
 
Then I start thinking about my $99 I just spend for a year's tech service on a computer that does not work right and should be trashed according to the rep.  I called back to the number, got another little Asian girl again.  I explained to her what had happened, I had gotten no help from the tech rep except a sales pitch and that I wanted to either change the $99 agreement back to the $45 deal or move it to my other HP computer which runs.  Twice she went to talk to her superior and twice came back and told me it was impossible to do this.  I tried to make her understand this had taken place not an hour ago and I had gotten no results.  Finally she gave me a second 800 number to call.
 
This call I got a US voice and I explained all the above.  This person told me I had the wrong warranty department, and told me to call yet another number.  I called the third number and was once again told I was not in the right department, and given a fourth number to call and also a fifth number being the Corporate Offices should I not get results. I was given the run around about the type of warranty again and was told that this was not the right number to call.  Sooooo
 
I called the fifth number and got the Corporate Offices and that person hooked me up with someone who could help me.  She cancelled the charge and the warranty and told me to call her back if I did not have results in ten days.  By the time this happened I had been on the phone for nearly three hours.  Then I got an email from the original warranty and not only did it cost $99 but another nearly $8 in taxes.  So by persistance I got back almost $107.  All it took was six more people and six more explanations of the story.
 
The rest of the day I have taken to rest and reclaim my blood pressure.  LOL  MK


Jo-Ann
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Date Joined Jul 2003
Total Posts : 829
   Posted 10/20/2005 6:33 PM (GMT -7)   
And after you spoke to the corporate office, I would have called each of the other idiots up and blew a whistle in their ears. You have the patience of Job. I would have already had a stroke and have emailed Ted Kennedy again.

I have been thinking about a new pc but you've had problems with your's that are newer than mine. And, I built this one so I know what I have and have no one to blame if it doesn't work but me. I know about the new technology but if it doesn't work, it should be fixed. I can't believe you had to spend $106 just to hear someone tell you to buy a new one and it's another one like you have that is already broken..........

I also hate to tell you that you got ripped off with the power supply. When I upgraded this PC to run with two hard drives and two cd drives, I only spent about half of what you did.

You have had a day that I don't think I could have gone through. The saddest part is that you still have no answer. I'll see what I can find out.


Love, Jo-Ann AAAAAAAAGGGGGGGGGGGHHHHHHHHHHHH
A good friend will bail you out of jail...
but a true friend will be sitting
next to you saying,
"Dâmn... that was fun!".


lemonz
Veteran Member


Date Joined Jul 2003
Total Posts : 1090
   Posted 10/27/2005 4:59 AM (GMT -7)   
Ah, the joy of the computer dummy! Welcome to my world. But I will admit I feel better when I talk to some of these specialists and realize I am smart enough to know I do not know beans, they are not smart enough to know that. I have to admit I have a 4 year warranty with Dell and they were here again and again. I can not tell you how mad I was to find out that if you are a dell person you talk to Americans when you call, if you are a dell owner you get this person that keeps telling you not to worry he will fix. I heard that same sentence everytime I called and I would wait for half an hour to be told this. As my warranty runs out in Dec. I decided they were just trying to drag me out till they could say goodbye. They sent a specialist when I accused them of this and he put a new part in and then he came back and did it again and again. Still no computer and I finally gave up and called my nephew and the kid fixed it in one shot. Give me a kid with an interest in computers everytime. Lots of luck and hope you have better luck with them that I did. L&H Joyce
How wonderful it would be to see Angels where there are only clouds. How sad it would be to see clouds where there are Angels.
 
 


gma
Veteran Member


Date Joined Jul 2003
Total Posts : 2921
   Posted 10/27/2005 5:34 AM (GMT -7)   
Gees Joyce, that sounds like when I had such a time with MSN Internet. I spent hours on the phone with them and we never did get it to work. I was on contract, remember for a rebate? Finally about the time the contract was up my son in law came for Christmas and figured out the problem in a few minutes. I was some setting that needed changed, that was all. Yes, their hi tech computer experts are not all that expert. The corporate man I talked to at HP told me the Indians were all Master's degrees or PhDs and were experts. Hmmmmm so they need an expert to sell a computer? Take care and come back more often, we miss you. Hugs MK


Jo-Ann
Veteran Member


Date Joined Jul 2003
Total Posts : 829
   Posted 10/27/2005 9:09 AM (GMT -7)   
MK, you were told that the Indians all had a Master's degree or a Doctorate? What were their majors? Sure as hëll wasn't computer science.

For every problem I encounter, I check the internet to see if someone else has it. BTW, I only learned about the heat problem because I experienced it. I opened the pc and put a fan on it and I've never put the side back on it. I also had several open spaces in the motherboard and used them to put in cards that have fans. It seems to have solved the problem.

Once someone gives me an off the wall answer and shows that I know more about a subject than they do, they have lost all credibility with me. I'm sorry, but if I bought it in America, there should be someone in America telling me how to use it.

Love, Jo-Ann
A good friend will bail you out of jail...
but a true friend will be sitting
next to you saying,
"Dâmn... that was fun!".

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