I wish I could tell stories like she does, she would probably have you all in stitches. I was totally frustrated but had a good laugh in the end.
We have two computers, one I use all the time and the older one which is where pictures and stuff are stored is tied into this newer one. Early in the summer the older one (4yrs old at least) shut itself off and then would turn on by itself. I went to self help in the HP website and learned that a new power supply would probably take care of the problem. I ordered one ($80 plus) and it seemed the problem was solved until a few weeks ago and then all of sudden it starting doing the same thing. So we thought maybe it was fan that was not keeping the tower cool enough and when it heated it shut off. I went to HP website and looked for fans.......none there, so I called the HELP line. This is where the fun begins.......
I got a sweet, quiet female Asian voice telling me to talk to a rep I needed to pay for the call since my computer was not under agreement. She suggested this call plus a two week recall option for $45 or a $99 for a years option. Since this was a recurring problem I opted for the one year deal. Then I got the tech rep who was from India and hard to understand and seemingly could not understand me. The first thing he tells me is to order another power supply. I explained the one in there was not even six months old and I thought it was a cooling fan. So then he goes into a spiel about how old the computer is and how technology changes, etc. and suggests I buy a new HP computer, from him, of course. Then he gets into a sales pitch about a laptop. I told him I was not interested in spending a lot of money, this is my storage computer, and I don't use it often. But he kept at me, so finally DH talked to him so I would stop getting so upset. (Of course, DH never gets me upset and frustrated, right?)
Then I start thinking about my $99 I just spend for a year's tech service on a computer that does not work right and should be trashed according to the rep. I called back to the number, got another little Asian girl again. I explained to her what had happened, I had gotten no help from the tech rep except a sales pitch and that I wanted to either change the $99 agreement back to the $45 deal or move it to my other HP computer which runs. Twice she went to talk to her superior and twice came back and told me it was impossible to do this. I tried to make her understand this had taken place not an hour ago and I had gotten no results. Finally she gave me a second 800 number to call.
This call I got a US voice and I explained all the above. This person told me I had the wrong warranty department, and told me to call yet another number. I called the third number and was once again told I was not in the right department, and given a fourth number to call and also a fifth number being the Corporate Offices should I not get results. I was given the run around about the type of warranty again and was told that this was not the right number to call. Sooooo
I called the fifth number and got the Corporate Offices and that person hooked me up with someone who could help me. She cancelled the charge and the warranty and told me to call her back if I did not have results in ten days. By the time this happened I had been on the phone for nearly three hours. Then I got an email from the original warranty and not only did it cost $99 but another nearly $8 in taxes. So by persistance I got back almost $107. All it took was six more people and six more explanations of the story.
The rest of the day I have taken to rest and reclaim my blood pressure. LOL MK