Need Help on How to File a Complaint Against a Dr.(LONG)

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Jessariane
Regular Member


Date Joined Mar 2007
Total Posts : 93
   Posted 12/30/2007 12:06 AM (GMT -7)   
Hi everyone,
 
I haven't been around much. I wanted to ask how I go about making a complaint against my Primary Doc. He is not someone I chose, when my regular doctor left the practice earlier in the year they have moved me from doctor to doctor everytime i have an appoitnment. It is never with the same doctor. So anyway today I went in because I called yesterday about some ongoing back pain and I wanted to know what the doctor reccomend i do since it seem to be getting worse and I typically can get it under control. So after waiting 45mins for him to come in, he walks in and asks me whats wrong. I tell him about my back pain, he then starts to raise his voice at me, in a really mean and forceful tone. Tells me when am I going to get insurance? Hello I would have it if the state of Missouri would give it to me, or any insurance company would approve me. I have applied many times and have been denied because of my Chronic Pain condition. So then he tells me you are really becoming a pain, you come here and WANT us to pump you full of narcotics (btw, they prescribe me the pills, I HAVE NEVER ASKED FOR THEM) which I do take 2 vicodin a day, how that is alot i do not know. I told him they werent working and I didnt want them anyway. He said I need to learn how to manage my pain on my own, since i have no insurance there is nothing he can do for me. He said i need psychiatric care and its noted in my chart that i refused it and have refused to take a MRI. First the psychiartic care, I have NEVER heard this before today when he yelled it out at me. The MRI him and another doctor in the office said I DID NOT NEED IT, it was prescirbed by my pain doc. I procedded to tell him remember you told me not to get it, he said NO I NOTED in your CHART PATIENT REFUSAL. I would never refuse to get a test they told me i needed. I want my back to get fixed. He lied and I dont know what to do. He yelled at me like i was a little kid. He made me feel so stupid and yelled and said well what do you want me to go through the trouble and schedule the MRI, can you even afford it? I was like yes do it, i will find a way. I just wanted to get out of there at that moment. After being told i was crazy and i was there just for pills i felt really stupid. I am a 29 year old mother of 2, I have been paying for my treatment for over a year, every appoitment, every test, every specialtist they have reccomended i have done. Now he is saying I am just a drug seeker. I am not. I have told them so many times the pills they give me do not help, they would tell me it was all they would give me. So for some pain relief i would take them. I never absued my medication I always took it as prescribed if not less. He says taking more than 3 a day was abusing it. He told me to take my meds as needed every 4-6 hours, i took 2-3 pills a day never any more, how am i abusing it. His nurse even told me he was wrong to say that and had me see another doctor in the office who agreed. But then all of a sudden they are turning against me.
 
I am very very hurt by this and walked out of the office crying. How can he yell at me and then proceed to charge me 59.00 for nothing, he did nothing but scold me and tell me there is nothing he can do. I think its more nothing he is willing to do. I felt very dumb, i felt like i was labled as a drug seeker and will have that in my chart and it is so far from the truth. I do everything at home to help my pain. I use ric heating pads i make myself, i buy every pain patch there is on the shelf to help me all so i dont have to rely on pills. I have asked them to offer me some sort of other help besides medication and they refuse. I do not know what to do anymore.
I want to complain about him but I am scared of what will happen to me. Will he be belived and I wont? I feel like he knows that no one is going to beleive my story and that is why he did this. My BF was so worried when i came out of the DR.s office in tears he is like what hapened i told him i just wanted to get out of there. It was so embarrasing and degrading to me as a woman.
I have been diagnosed by a Rheumy to have Fibro and Chronic Myofasical pain and he says its all in myhead and i need help. I dont know what to do. I am sorry this is so long. I am so hurt and upset I am hoping someone can help me.
 
Thanks.

(Sorry I had to update my sig. its been awhile since i have been on here)


Jess :)
 
DX-
Fibromyalgia
Chronic Pain Syndrome
Myofascial Pain Syndrome
Bone Spur(osteophytes) in neck
Slipped Discs in lower right back
 
Meds-
None anymore just over the counter pain pills and heat
Hydrocodone/ Ibprofen 7.5/200mg (2x a day)
 
 
"The future belongs to those who believe in the beauty of their dreams." 
Eleanor Roosevelt


ryand
Veteran Member


Date Joined Dec 2007
Total Posts : 639
   Posted 12/30/2007 1:26 AM (GMT -7)   
The first thing you should do is go back to the office and request a printed copy of their "Patient Bill of Rights" or comparable literature. Read it carefully. I think they all state that you have a legal right to request revision of records that are not correct. I am not sure how this works exactly, but at the very least I think it would mean they would be required to include in writing within your file that you disagree with the notes. If you have not yet paid for this visit, I would probably ask the office staff to note that you will make payment in full as soon as the grievance process is completed.

curley
Veteran Member


Date Joined Mar 2005
Total Posts : 4305
   Posted 12/30/2007 2:35 PM (GMT -7)   
Jess hi, I am so sorr that you are having to go through this but please know that you are not alone there are other's that have or are going through the same thing you have,I was one of them.

let me start off by telling you a little of what I went through.I have Crohns,RA,OA,AS and I have a skin condition called Pyoderma Gangrenosum.

When I first got sick I wnet to my husbands PCP and I had test after test countless blood work done and nothing showed up.I was having severe pain as well and I was script pain meds.It was not long though this doctor was telling my ex-husband and my mother-in-law that there was nothing wrong with me that I had a drug problem;a drug seeker yea right.

My ex-husband insisted that I be sent to a GI> Well it turned out that I was diagnosed with Crohns disease,well my mother-in-law took this doctor that called me a drug seeker the paper work that stated that I had Crohns disease and he told my Mother-in-law that he guessed that he was wrong and she told him that he needed to tell my ex-husband and I this not her.Well when I filed for my disability I was shocked as to what was in my files it hurt me and caused me a lot of grief and I was turned down for my disability because of this.This doctor never corrected what he had said about me.We told that if he did not correct this that he would be looking at a law suit.

My point in telling you this is get a copy of all files that this doctor and any other's you have you may have to pay a fee but at least you will have piece in knowing what's in them. I all so agree with ryand please do get a copy of this.I know without insurans it's hard seeing a doctor because of the high fee's that they charge these day's.But I would find another doctor and tell the knew one what had went on with the other doctor and take your files with you and the ones that state that you have Fibro & Chrinic Myofasial pain.

Please do keep us up-dated as to what going on with this....please know that we are here for you any time.
Curley
.........
 


TDoern
Regular Member


Date Joined Jul 2006
Total Posts : 495
   Posted 12/30/2007 2:46 PM (GMT -7)   
Jess - I do agree, you need to get a copy of your records as soon as you can.

Also - if you can - consider trying to see if there is a low/no cost clinic near you. I was very surprised when I found out there was a clinic near my home that did low/no cost medical care. Basically you go in fill out some paperwork and depending on your status some patients receive free care. What also amazed me is that 4 visits and blood work with them, cost the same as one visit with nothing with my old doctor. We don't receive the lower cost care as we have insurance, but the fact that it is a non-profit clinic held very big in my eyes. Every single person there is very kinda and caring... they deal with all type of people in all sorts of back round situations.

As far as filing a complaint - look online for your states medical board. Or even look up "filing a complaint on doctor in ___" online and you should be able to find something.

Best of luck to you!

Tammy
"When we come to the edge of the light we know, and are about to step off into the darkness of the unknown, of one thing we can be sure; either God will provide something solid to stand on... or we will be taught to fly.'"

"Cause when push comes to shove You taste what you're made of, You might bend, till you break Cause its all you can take; On your knees you look up Decide you've had enough, You get mad you get strong Wipe your hands shake it off, Then you Stand" From "Stand" by Rascal Flatts
_____________________________________________________________________________
Dx.: Polycystic Ovarian Syndrome, Ulcerlative Colitis, Chronic Inflammation of the Colon, Ruptured & Fused L4-L5-S1 w/pinched nerves, Degenerative Disc Disease, Chronic Costochondritis, Back Muscle Spasms, Asthma, Benign Tremmors (hands)


Jessariane
Regular Member


Date Joined Mar 2007
Total Posts : 93
   Posted 12/30/2007 4:59 PM (GMT -7)   
Thank you all for your suggestion. I plan on calling them first thing in the morning tomorrow to ask for my files and take them with me when i look for a new doctor. I am sure I will be very upset with what they noted in there becuase I am still upset by what they said on saturday. I will keep you all updated, thanks again for taking the time to read it and respond.
Jess :)
 
DX-
Fibromyalgia
Chronic Pain Syndrome
Myofascial Pain Syndrome
Bone Spur(osteophytes) in neck
Slipped Discs in lower right back
 
Meds-
None anymore just over the counter pain pills and heat
Hydrocodone/ Ibprofen 7.5/200mg (2x a day)
 
 
"The future belongs to those who believe in the beauty of their dreams." 
Eleanor Roosevelt


mrsm123
Veteran Member


Date Joined Dec 2007
Total Posts : 1228
   Posted 12/30/2007 8:56 PM (GMT -7)   
Every office has a HIPPA officer. She has to give you the paperwork to demand correction to errors in your record. I believe they have 30-60 days once they recieve your demand for a correction to errors in your record to respond. But your request for the corrections has to be included in your medical records and they have to give you a reason if they fail to correct them , in writing.
Get your records and contact your local medical board, each county has one and they can tell you how to go about complaining about the care or lack thereof that you recieve from a doctor.
Sandi
PLIF/TLIF Fusion w/Instrumentation L4-5 Spondololysthesis L4-5.Laminectomies L4-5, foraminal stenosis L3-4, L4-5, L5-S1, herniations L3-4, L4-5, L5-S1, central canal stenosis L3-4, L4-5 and L5-S1
POST OP CES 3/30-06
Neurogenic Bladder and Bowel, bilateral numbness legs and feet
Revision for failed Back surgery, pseudoarthrosis L4-5, hemilaminectomies L3-4, L4-5, L5-S1, bmp added to revision fusion, replaced two bent screws that were reversing out of vertebrae - August 2, 2007
On going back pain and neuropathic pain, failed back surgery, consult for scs, decided not to do that at this point.
Adhesive Arachnoiditis also......just what I didn't need..

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