Humiliating, degrading experience w/dentist

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PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 7/28/2009 1:59 PM (GMT -7)   
Hi, friends,
I had a root canal done today. First one ever. But that's not exactly what I'm writing about. I need to vent a little about what happened at my dentist's office yesterday.

Many of you know I lost my health & dental insurance on June 30. So in June I was trying to get a lot of things taken care of for obvious reasons. I had been having pain in one tooth, and in June my dentist replaced a crown, which cost me $350 and that's WITH insurance. I'm also pretty much unemployed, and to say money is getting tight is an understatement.

I was really angry that the crown did NOT fix the problem with the tooth, and last week tried to appeal to the insurance company that the work on the tooth had been started while I still had coverage, but what the dentist did didn't fix the problem. Of course, appeal was denied. Dentist said I probably needed a root canal, and he'd have to drill through the new crown - which to him was no big deal, but hey, folks, I just paid money for what was likely an unnecessary procedure. But I didn't want to get too angry with someone who was going to be drilling in my mouth, you know? So last week I asked the secretary to speak with the dentist to see if he'd do the root canal for the same price that would have been the insurance company's allowance. I thought that was straightened out, as I told her I didn't want to come in to see him until I knew what the fee was going to be. I had already called about a dozen dentists in the area, and root canals were $800-900, and they all wanted their money at the time of the service. So if my dentist was going to charge me the same amount, I would have gone to someone else.

So I had an appointment set for yesterday, which I thought was to do the root canal. I even took a percocet before going in, figuring it would help with the pain of sitting in the chair for so long.

Well, I'm lying back in the dentist chair, and he taps around to be sure it's the tooth I said it was and sure enough, it's the one with the new crown. But then he starts talking money to me. Right there with his assistant standing over me on one side, and him on the other. His office also just has petitions and is very open in the center, so everyone could hear the conversation.

He kept prodding me for how I was going to get the money. I was trying to negotiate the price with him. He was saying he didn't want to finance anything, wanted it all up front, although he after some back and forth agreed to do it for $600. (the insurance allowance was $543 - I checked). He tells me there's this "Care Connect" program which basically is a credit card you apply for to cover medical expenses. Well, my credit is in the tank, which breaks my heart, but that's the reality as I had to stop paying my credit cards over a year ago. It was that or health insurance and heat. All my life I've paid my bills, until now. So I knew I wouldn't be eligible. He kept pushing me that he needed his money. I was fighting tears, still lying back in that dentist chair. If I had the resources I would have gotten up and called him a few choice names and left. But I knew I didn't have the resources.

I finally got him to agree to take half today (he told me yesterday he had no intention of doing the root canal at that appointment, but only wanted to check the tooth and see about payment arrangements - nice of them to tell me), and told him I would try the Care Connect phone number when I got home. They wanted me to do it with his receptionist right out in an open reception area. I said no, I'd do it at home. Then he asks how else would I get the money. So I said I would ask my cousin. And I agreed to get him the rest of the money in a month or so, but I know full well that may not be possible. At that point, I didn't care. I needed the work done on the tooth, I didn't want him angry when he was drilling in my mouth, but I felt mortified. Humiliated. Degraded. I'm not sure I've ever felt it that badly before. Maybe because I feel so helpless with it all. And lying in that dentist chair having the discussion just reinforce my feeling of helplessness. But I really wanted to scream at him. At one point, fighting tears, I asked him point blank if he had any compassion. And he said he did, but then went back to the payment issue and how payment plans don't tend to work out well. Yes, this one may not work out well. That breaks my heart, too, because I've always maintained my integrity and I feel I'm even losing that. Desperation is a painful motivator of behavior.

I know many of you are struggling with finances, too, and guess I needed to share this. There's nothing to fix about it. I had the root canal today. He got his $300. I have to go back in 2 weeks for the permanent filling. But I never said I'd give him more money in 2 weeks. After that, well, I'll pay what I can when I can. I have no intention of ever going back to him.

Sorry this went on so long, but I needed to get it out of my system.

Thanks to all of you who read this far!

PaLady sad mad

White Beard
Forum Moderator


Date Joined Feb 2009
Total Posts : 3609
   Posted 7/28/2009 2:33 PM (GMT -7)   
PALady

There are a couple of things that bother me about your dentist, and I personally think are unethical at the very least! If you needed to have a root canal, why on earth would he give you a crown first, before doing the root canal? And why did he not check for that first, the only reason I can think of, is he is more concerned with making and charging a buck than the actual care of his patient! And to further prove my point is the way he treated you yesterday, he actually has you in a very well....... shall I say a position of disadvantage? and believe me he knew that when he was talking about money and payment!

PALady I think I would sit down and write down everything that has transpired from the first time you went to see him about that tooth to the present, send it to the dental association, maybe even have a lawyer look at it, and to your insurance company. Lets see if I have this right. ...... You went to have a problem fixed, he did not fix it, and what he did do, ( put on a crown)he had to wreck or damage or destroy to go back and fix the original problem,(root canal) and then had to repair, fix, or replace the original crown he put on? Is that about right? If it is then.....That is crazy! He should not be charging anything for that root canal or fixing the crown! Zip, nada, nothing! He should have done the root canal in the first place, and then put on the crown!

Your situation is unfortunate at the very least, and I do so worry about you!! I am glad you posted, it does sometimes help to vent ones frustrations! I so wish, that  I could do more than just be here to listen, but,  if that is the least I can do, well....... Please know, you have my support, and  I am here for you!

White Beard


Moderator Chronic Pain
 
I'm Retired USAF, went back to school and became an RN, and now am on full disalbility!--Degenerative Disc (affecting mostly the thorasic disc but all levels involved), C6/7 laminectomy/diskectomy& fusion, Osteoarthritis, Ulcerative colitis, Chronic Pain, Fibromyalgia, Complex Sleep Apnea, and host of other things to spice up my life!(NOT!) Medications: Oxycontin, Percocet, Baclofen, Sulfasalazine, Metoprolol, Folic Acid, Supplemental O2 at 3lpm with VPAP Adapt SV

Post Edited (White Beard) : 7/28/2009 3:39:36 PM (GMT-6)


merrygirl
Veteran Member


Date Joined Jun 2007
Total Posts : 702
   Posted 7/28/2009 2:43 PM (GMT -7)   
I am so sorry this happened to you. I worked as a veterinary techinican before I was disabled and it was always money up front. This family would have rushed their dog to the vet after being hiy by a truck and we had to ask for the money up front.


I am so sorry, I dont have much to add, but that dentist is a jerk.
Chronic Lyme Disease
Fibromyalgia
Chronic fatigue syndrome
Polycystic Ovarian Syndrome
Sleep Apnea
Hypothyroidism
Adrenal Fatigue
 


anice
Veteran Member


Date Joined Apr 2009
Total Posts : 536
   Posted 7/28/2009 2:58 PM (GMT -7)   
PaLady, I really feel for you. I know you were done wrong by that dentist. That conversation should not have taken place in that area-period. That is very confidential. Actually, I don't think he should have done it himself. That conversation should have been with the office manager behind a closed door. It was very unprofessional to say the least. No one should have heard that conversatiion. And to do it in the dental chair,while he was looking in your mouth?!!! The entire thing was wrong. I think he owes you an apology and a big one at that. And for him to keep asking you how you would get the rest of the money..it really isn't any of his business. I am so sorry this happened to you. You were done wrong. He humiliated and degraded you publically... You didn't deserve that by any means. I wish I could say something to make this better... I do care and I really am sorry... I am sending you a big soft hug. Those are always great!
(((((((((((((((PaLady))))))))))))))
Anice

Mrs. Dani
Veteran Member


Date Joined Jun 2009
Total Posts : 2787
   Posted 7/28/2009 3:10 PM (GMT -7)   
 
 
     Dear PALady,
 
     Good afternoon *huggs* It is good to see you. I hope you have less pain now. I just got back from the dentist myself. 
 
     I read your post. I am so sorry. *huggs* If someone came to fix my patio and it WASNT fixed.. I EXPECT it to be re done.  nono
 
     Im sorry your dentist wasnt able to accuratly asses the situation.. but that his problem. Not yours. He has the knowladge and expertiese to accuratly plan a course of action. Not you. I would seriously go to someone else once everything settles down. You deal with SO MUCH already, you don't need that. No one does, it is very very inapproiate behaviour. If you wanted your neighborhood to know your financial means, you would have become a politician.  Since I have yet to meet anyone who is truly independantly wealthy, I sincerly hope they learn better impulse control with reguards to their own mouths...... I just cant imagine they have much of a solid customer base with the manner in which they conduct business.  What a sorry sac of dead weight and wasted space. Two faced tart, i could just *** ***** *** *****you SHOULDNT EVEN BE PAYING FOR THIS. You went to him as he is supposed to have extensive skill in dental care. What a male #1 head! That guy is sittin on Baltic ave. with #2.  I cannot believe that they placed their questionable financial burdon on you like that.
 
     Sorry for my grumpyness... Im riding the pain express... between the sting in my spine and infection in my jaw, I jsut no a ray of sunshine.   smhair  
 
I am so so sorry you were treated like that. You deserve to be treated better. Noone should be spoken to like that. Just let me at 'em! Grrr!
 
*huggs*
     dani
TWO roads diverged in a yellow wood,  
And sorry I could not travel both  
And be one traveler, long I stood


PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 7/28/2009 3:21 PM (GMT -7)   
Merry & Anice - don't minimize the impact of your kind words. That helps a lot. Really. Like a soothing balm. It's what's so great about the family here. I knew you'd understand.

White Beard - I really don't disagree with you. When I asked about why the root canal issue wasn't noticed while he was working on the tooth before he put a new crown on, he said he didn't see anything either visually or in the X-ray. The insurance company also reviewed the X-ray. But I do think he should have noticed because when they put the temporary crown on, when I went back for the permanent crown I told them how much the tooth still hurt. They said well, it was just because the temporary crown wasn't sealed tight. I've had temp. crowns before and I knew this was different. I agree with you this guy just wants to make money. He's moving into all the cosmetic stuff now, which I have no use for. If I didn't have so many other applications and stuff on my plate, I might do just what you suggest. I just can't take the time right now or put my enery there. I just pray he did the root canal right, and that this tooth is fixed at least for now. They told me it would still hurt for awhile, and the novacaine is wearing off and they were right about at least one thing. Thankfully, I've got the pain meds to help. And soon I'll get some ice.

Thanks everyone!!

PaLady

PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 7/28/2009 3:25 PM (GMT -7)   
Dani,
Ok - you can have at him!!!! As long as I can watch!!

Believe me, I have no intention of ever going back to this guy, and I may eventually just report him if I ever get all my other stuff done. I'm sure he'll have his butt covered in some way though, but I'm not at all sure he's going to get the rest of his money from me. I feel the same way you all do - I shouldn't have had to pay for this.

GRRRRRR!!!! At least I can start to get this anger out of my system!

PaLady

flower123
Veteran Member


Date Joined Apr 2009
Total Posts : 856
   Posted 7/28/2009 3:31 PM (GMT -7)   
I feel really bad. That's terrible. He acted awfully. How can people be that way? I'm so sorry that you had to go through that.

Flower

Blessedx8
Veteran Member


Date Joined Aug 2008
Total Posts : 3193
   Posted 7/28/2009 3:39 PM (GMT -7)   
Ahhh, PaLady.... I'm so sorry for what you had to go through. Your post brought tears to my eyes.

The whole thing w/ the dentist stinks. The fact that you probably paid for something unnecessarily...which delayed you getting the procedure you really needed (the root canal). The way he started discussing the whole financial situation in an open area; the fact that HE was the one even talking about that part - isn't that usually handled by the staff?? All of it was handled terribly, in my opinion.

Beyond that, though, are all of the feelings you mentioned that I could so much relate to....desperation...humiliation...being mortified...feeling like you've lost your integrity. Dealing w/ a chronic illness and/or pain comes w/ a huge expense. Not just financially, but in every aspect.

We were in a solid middle-class to upper middle-class income range prior to my health issues. Living in Northern CA and living comfortably. We owned a great house. Our needs and most wants were met. Though I appreciated everything we had, I can now see that I took a lot of things for granted.

My illness has taken so many things away from us. One of the main things was that it caused my husband to lose a wonderful job.... we couldn't live where the job needed my husband to be (Colorado...I can't be in high altitudes w/ my heart condition and breathing issues; by the time we left CO...I was on 3 liters of oxygen constantly; had been in ICU w/ pneumonia 3 times; and couldn't even climb the stairs in our home without stopping mid-way to rest).

So, long story....our life has done a 180. After our COBRA ended, we had a period of time w/ no health insurance. We are insured again now; but now have a HUGE financial mess to clean up - due to the time my husband's was w/out work, the mountain of medical bills from during that time and my husband's new job - which is about 1/3 of what he was making. We are struggling to just meet basic needs... We've had to make choices or deal w/ things that I never thought we'd have to do. So, I get all of the feelings you were describing...completely.

That being said, even though our financial situations have completely changed....we are ultimately the same people w/ the same integrity, right? I think our moral obligation is to do the best we can - and I absolutely know you are doing that, as am I.

I'm sooooo sorry you had to go through all of this, my friend. I hope your root canal takes care of all the issues w/ your tooth. Hugs, PaLady....

--Tina

Mrs. Dani
Veteran Member


Date Joined Jun 2009
Total Posts : 2787
   Posted 7/28/2009 4:19 PM (GMT -7)   
 
 
    ....I cannot believe I said all that out loud!
~~~gonna go put  a few dollars in the "potty mouth" jar ~~~>
 
*huggs!*
    dani
 
 
TWO roads diverged in a yellow wood,  
And sorry I could not travel both  
And be one traveler, long I stood


PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 7/28/2009 5:05 PM (GMT -7)   
Flower - thank you for your kind words.

Tina - I really appreciate your sharing. It helped me feel less alone. I know lots of other people here have felt this, and I would never have wanted you to go through what you did, but I appreciate your openness. Thank you.

Dani - LOL!

PaLady

Chartreux
Veteran Member


Date Joined Aug 2006
Total Posts : 9622
   Posted 7/28/2009 5:34 PM (GMT -7)   
Dani you go and get that guy and I just might help ya...
WhiteBeard was so right PALady, maybe try to find a pro bono lawyer
or asking for a free consult at least with one...document everything and make copies...
lots and lots of soft hugz...
but I hope your feeling better...
and hey rant anytime you know we care, even means for you 2...
hugz...
(((((((((((((((((((((((((((((((((((((((PALady)))))))))))))))))))))))))))))))))))))))))))))))))))
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Pete trips again!
Veteran Member


Date Joined Nov 2006
Total Posts : 1899
   Posted 7/28/2009 5:36 PM (GMT -7)   
Unfortunatly Folks, thats the world we live in today! The almighty buck is more important than ones health! It sickens me! PA, sorry for what happened to you, the exact same thing happened to my wife w/ our old dentist only he had ti fix the crown once after putting it in and charge her again before he did the root canal and charged her again for that! She paid the jerk 3 times! I don't thing that this procedure is that uncommon. I believe that it's a trick lots of them pull as I also know another guy the same thing happened to! It truely is a sad state of affairs when you can't even trust your dentist or doctor!!!!!! Sorry for all the negativity but this kind of thing really gets to me! Hang in there PA, it will all work out in the end>>Karma is a wonderful thing!!!
Hugz for yuze!!!
Pete
56 years old, Surgury, Radical Prostatectomy 8/20/03, PSA 6.6, Gleason 3 + 3 = 6, Adenocarcinoma extent (moderate) Stage & Margin:T2NOMX, No Metastases, Organ Confined, bone scan: Neg. 3 1/2 years of depression after surgery prior to Hypogonadizm DX, Testosterone Theropy> new 2/6/09> 400mg injections once a month. 56 and so glad to still be here to see my two sons grow up to be fine young men. They are both serving in the US Navy, Joseph is on the aircraft carrier USS John Stennis back in Bremerton, Wa. after 8 mo. deployment! and Pete Jr. is on The Asault Ship USS Bataan "The Jaws of the Fleet" somewhere in the Persian Gulf w/ 2,000 Marines aboard. I am one very proud (what they call me)> Big Pops! 


LLPLUV
Veteran Member


Date Joined Mar 2009
Total Posts : 1158
   Posted 7/28/2009 5:59 PM (GMT -7)   
(((((PAlady)))))  I wish I could come over and bring some half melted M & M's and snuggle on the couch with you... cry cry
idea   But Wait!!!!
The butthead was brow beating you into paying cuz he knows hes sucks as a dentist and a person. skull
 
devil  The famous dollars has corrupted another sould. devil
 
nono  Karma will come back ten fold yeah
 
Whitebeard is right even if you don't want to call a lawyer at least write a letter to the Dential Association and the Better Buisness Bureau.  His ethics and business tactics are HORRIBLE! smhair
 
I'm at a loss for words but we all will be here for you whenever you need us.... smilewinkgrin
 
Laurie
Kidney Diseases and Disorders
              Moderator
 
39 yr young female with,
Chronic Kidney Stones, PKD (Polycystic Kidney Disease), Chronic Kidney Failure, Severe Hypertension, Urological RSD

Also CHF (Congestive Heart Failure) and Sleep Apnea

Hopefully NO MORE........ I think I have it all


Tirzah
Veteran Member


Date Joined Jul 2008
Total Posts : 2279
   Posted 7/28/2009 6:00 PM (GMT -7)   
((((hugs for PA)))

I hope things go well for you with your second appointment. That all just sounds mortifying. I have looked into care credit myself at the prompting of a medical provider (well, not the provider, the billing service, but anyways...). They will approve just about anybody, but the interest rates are sky high! Even if you do get approved, you will be paying for that crown for the next 15 years. I think it is a total scam. They know that people are desperate & will sign anything just to get needed treatment. It is really a shame that people can take advantage of those in need.

best wishes,
Frances
Moderator -- Depression Forum


MMMNAVY
Veteran Member


Date Joined Jul 2006
Total Posts : 6927
   Posted 7/28/2009 6:42 PM (GMT -7)   
((((((PA lady)))))))) I am so sorry this has happened to you, you definately have some time as temp fillings can last for about a year. But I would definately check into seeing about how this was gone about in the wrong way and see about if you can get free dental work since you are not working.
Forum Co-moderator - Crohn's Disease/Thyroid Disorders:_All comments have the caveat contact your local health care provider.

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All that I am and all that I shall ever be, I owe to my Angel Mother.

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Make sure your suffering has meaning…


Gretchen1
Forum Moderator


Date Joined Jan 2007
Total Posts : 3459
   Posted 7/28/2009 7:10 PM (GMT -7)   
I agree!  This does not seem ethical or fair.  I am so sorry you were humiliated by his rude bickering for funds literally in ear shot of other patients.  That says a lot about the kind of person he is.  When this is said and done and you no longer have to use this guy, let him know what you think of his character. 
 
I hope you can find a way to let this go and get some peace.  This sort of thing makes me crazy and I find it so difficult to not let it eat at me!  I feel your pain!  Take care.
Gretchen  ~  diagnosed with MS July 2006
 
I have no lesions on my soul and so I will live with no limits.


fatherjohn
Veteran Member


Date Joined Feb 2009
Total Posts : 999
   Posted 7/28/2009 7:15 PM (GMT -7)   
PAlady, I have a great idea. After Dani gets done with your dentist, he will need a PMS and I have one for him. In the process we will hope the PMS needs a dentist and we will sic them on each other. I know the worst part is probably knowing that you have to go back to him to get this finished. Maybe you should have a lot of garlic before you go in next time. I hope you are able to get to sleep tonight and have a low pain tomorrow. Blessings.

golitho
Veteran Member


Date Joined Sep 2008
Total Posts : 1670
   Posted 7/28/2009 7:37 PM (GMT -7)   
Oh PAlady, what an awful experience. I cringe at the thought of having to deal with someone like that, plus its so stressful at a time in your life when you have enough stress!!!
I like father John's idea, it's a perfect match! Wouldn't it be wonderful if we could link up some of the unfeeling health care workers and their receptionists we have to deal with.
I really hope the follow up goes ok with him.
Thoughts are with you, golitho

PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 7/28/2009 8:51 PM (GMT -7)   
Fatherjohn,
I LOVE your idea! And I think Chartreux is helping Dani and I've never seen her get riled. We may be able to charge admission for this. And Char - maybe you have a few cats with long claws you can bring along? That will add to the needs the PMS Quackologist will need to deal with. Now FJ, you've got to work on how to get your PMS in need of dental care. You can tell us the details later! Thanks for the laugh - I really needed it!

Pete - WOW. That's all I could say after reading your post, but I don't doubt it for a bit. This dentist of mine (wait - Quackologists come in all breeds, sizes, shapes, and degrees, right FJ?), so MY Quackologist dentist I don't doubt didn't care enough to look hard for more than the need for the crown. I've had a hunch he's wanted to get all my old hardware out of my mouth, one piece at a time. I made him give me the gold crown back, though! Don't know what it's worth, but I sure didn't want him to get even $1 for it!

Thank you to EVERYONE else for your kind replies. This is what makes this place great - and worth hanging onto even through the rough spots.

BTW, FJ, I also love the garlic idea! I'm going to have to write that above my appointment time. devil

PaLady

mrsm123
Veteran Member


Date Joined Dec 2007
Total Posts : 1228
   Posted 7/28/2009 9:03 PM (GMT -7)   
I'm sorry too PA Lady to read that you were subjected to being treated like that. And for him to have a financial discussion with you, out where not only his assistant could hear it, but also everyone else in the office is just plain bad dentistry.
Everyone else is right, before he put the cap/crown on, he should have done the root canal first. That's how mine was done. As far as I know, it is the standard of care for that type of procedure. Can you call your former dental insurance and ask them if he has ever billed for a root canal on that tooth? If he has, you may have him over a barrel.
I hope that you are feeling better today and if you have any trouble with that temporary filling, there is stuff that you can buy in walmart type stores or drug stores called den temp that is the same stuff as the stuff the dentist uses, but it is premixed for lay people to use in dental emergencies. It works wonderfully!
Sandi
PLIF/TLIF Fusion w/Instrumentation L4-5 Spondololysthesis L4-5.Laminectomies L4-5, foraminal stenosis L3-4, L4-5, L5-S1, herniations L3-4, L4-5, L5-S1, central canal stenosis L3-4, L4-5 and L5-S1
POST OP CES 3/30-06
Neurogenic Bladder and Bowel, bilateral numbness legs and feet
Revision for failed Back surgery, pseudoarthrosis L4-5, hemilaminectomies L3-4, L4-5, L5-S1, bmp added to revision fusion, replaced two bent screws that were reversing out of vertebrae - August 2, 2007
On going back pain and neuropathic pain, failed back surgery, consult for scs, decided not to do that at this point.
Adhesive Arachnoiditis also......just what I didn't need..9/08- adding bilateral ulnar neuropathy with severe compression to the mix. They want me to see a surgeon for ulnar nerve surgery, but I'm not biting.
I've seen enough surgeons over the last few years.
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bluejet2
Regular Member


Date Joined Feb 2009
Total Posts : 487
   Posted 7/28/2009 9:37 PM (GMT -7)   
PaLady:

What a jerk! I'm sorry for what you had to endure at the hands of that incompetent, unfeeling, money grubbing idiot!

Quite a few years ago, I had to go to an oral surgeon to have a wisdom tooth pulled. I have always had a fear of dentists, so I wanted to be sedated with intravenous valium. The IV valium was not covered by my insurance so I had to pay for it out of pocket. I had had IV sedation a few times before for other medical procedures and within seconds of them administering it, I would be out cold. This guy was so stingy with it, that I might as well not have had it at all and I had to pay $280.00 just for that.

Several months later, I had to have another wisdom tooth pulled and he was the only oral surgeon within a several county area that took my insurance so I had to go back to him, but I opted to have nitrous oxide instead of the IV valium because of my previous experience with him, I felt I would actually be more loopy with that than I had been with the IV. I have had nitrous oxide from a couple of different dentists, and just like novicaine, I was never charged separately for it.

This guy comes in the room and says "So, we're going to do IV valium like last time right", and I said no, I felt no more sedated from the IV valium the last time he worked on me than I have with nitrous oxide, so I was going to go with that. He got very angry with me and told me that he could not guarantee me that he could get me totally numb without the IV valium, so I replied "isn't it the novicaine that numbs me, the IV sedation doesn't numb anything, it just relaxes my nervousness?"

Now he was even angrier, and he tells me that it will be $75 for the nitrous, and $25 for "infection control". I asked him what infection control was and he said that it was to cover the cost of the masks, rubber gloves, etc. that they use. I told him that I had never heard of charging for that and I asked him if I didn't pay the $25, would that mean that they wouldn't use the masks, rubber gloves, etc. Now his blood was boiling, he told me that it was perfectly reasonable to charge for these items and that $25 was the customary amount for the area that we lived in. He made me get out of the dentist chair and go and pay in full before he would do the work.

When I went back to my regular dentist, who had referred me to this guy, I asked him if they charged for "infection control", and if so, how much, and he looked at me as if I had 3 heads and asked me what "infection control" was. I told him about my experience with this guy, how he charged me for the nitrous as well, and that he made me get out of the chair and go and pay in full before he would do the work, and thankfully, he said he would never send another patient there again.

I find it very hard to believe that he didn't see that something was wrong with that tooth before he put that crown on! I hope that he at least did a good job on the root canal.

Lorie

PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 7/28/2009 10:50 PM (GMT -7)   
OMG, Lorie, what an experience! And to make you pay in advance. You know, they seem to know when they've got us over a barrel. In your case if he was the only dentist in quite a distance that would take your insurance he kind of knew he could get away with this.

I hope he did a good job on the root canal, too, and since I've never had one I've nothing to compare it to. I do know it hurts in the area a lot tonight. If I wasn't already taking pain meds I think I'd need some - and he sure didn't offer any. They told me I wasn't supposed to feel any more temperature changes because the nerve was now dead. But that it would take awhile for the inflammation to settle.

There is some kind of racket in all this. And we thought PM's were bad! Geez!

Sandi - I know they couldn't get away with billing for the root canal because I've been talking regularly with the insurance company, plus the insurance sends the patient an authorization in advance. I wish I could get him for billing fraud, but my guess is he's got his butt covered. As I was leaving today the receptionist also made sure to tell me that they had not yet received payment from the insurance company for the crown. So the balance on my bill looks horrible. Doesn't matter to me, as I wouldn't pay them a dime on the crown. I already paid my share, and they're a provider for this insurance, so they can fight for their money. There's really not much I can see he could do to me. My credit's already a mess, so if he wants to report it to the credit bureau, go ahead. Get in line. And he won't release my records. Big deal. Probably any other dentist could figure it out.

But Lorie, I'm still shaking my head over what happened to you!

Hugs to everyone!

PaLady

bluejet2
Regular Member


Date Joined Feb 2009
Total Posts : 487
   Posted 7/28/2009 11:10 PM (GMT -7)   
PaLady,

May I ask why a crown was put on the tooth in the first place? I thought that the tooth had been root canaled once already and that it was still bothering you. I have had root canals on literally every tooth in my mouth, and I have NEVER heard of putting a crown on a tooth for any other reason than a root canal. The whole reason for a cap is because once the nerve is taken out, the tooth eventually gets brittle, so the crown keeps what's left of the tooth from falling apart.

Something sounds way off.

Lorie

White Beard
Forum Moderator


Date Joined Feb 2009
Total Posts : 3609
   Posted 7/28/2009 11:11 PM (GMT -7)   
Well are you still up because you are hurting now? I wish I had the power to take away your pain, I know a tooth ache can be the worst. But all pain is worse at night or so it seems! I hope you feel better tomorrow PALady!

White Beard
Moderator Chronic Pain
 
I'm Retired USAF, went back to school and became an RN, and now am on full disalbility!--Degenerative Disc (affecting mostly the thorasic disc but all levels involved), C6/7 laminectomy/diskectomy& fusion, Osteoarthritis, Ulcerative colitis, Chronic Pain, Fibromyalgia, Complex Sleep Apnea, and host of other things to spice up my life!(NOT!) Medications: Oxycontin, Percocet, Baclofen, Sulfasalazine, Metoprolol, Folic Acid, Supplemental O2 at 3lpm with VPAP Adapt SV

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