A word of warning...

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Scarred_for_life
Veteran Member


Date Joined Jul 2008
Total Posts : 1559
   Posted 10/28/2009 11:02 AM (GMT -7)   
Just to give you all a heads up...when your PCP office calls to reschedule your appointment because they overbooked...or the doctor you are seeing is sick or whatever, be sure that they document your phone call!!  On the 22nd I was scheduled to see my pain doc at 1:00pm.  The receptionist called me the morning of my appointment to let me know that doc was out sick.  I was asked if I needed scripts...nope....had any problems that needed to be addressed right away...nope....so they rescheduled me for the 10th.  I called a few days later (the 26th) to let them know that I was seeing the ortho on that day and I needed to reschedule again.  So they will be seeing me on the 24th. 
 
Got a letter in the mail today stating that I was on the no show list from my last appt.  I called and the office and another gal said that since I did not call in to reschedule my appt, that I was on the no show list and only had three before I would be dismissed from their service.  Well, let me tell ya...I got a little huffy about this since I DID call in and rescheduled for the 10th.  But, I controlled my temper and hung up.  Okay so now I have a no show on my record and I'm a little ticked off about it.  It's not my fault that my doctor went home sick with the flu....its not my fault that the receptionists don't know their jobs....soooooo...................I called back just a few min ago and talked to chris.  She informed me that it was all documented in my  chart and that they would take it off my record.
 
Lesson for today ladies and gents.....always write down who you talked to
 
Hugsssssssss
 
Scarred/Vickie
What doesn't kill us only makes us fight back harder! :P


Chartreux
Veteran Member


Date Joined Aug 2006
Total Posts : 9622
   Posted 10/28/2009 11:23 AM (GMT -7)   
Awe Scarred so sorry you had to go thru all that..I'm glad you got it all fixed up...
Hope the rest of your day is better!
((((((((((((((((((((((((((((((((((((((((((((((((((Scarred))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
hugz
**********************************************
* Asthma, Allergies, Osteoarthritis, Spinal Stenosis, Degenative Disc (Lower Lumbar S1-L3 and Cervical C5,C6, C8 and T1), Fibromyalgia, Gerd,
Enlarged Pituitary Gland, Sjogren's, Ocular Migraines, mild carpel tunnel, ect.... "Would be nice if we could use the edit button in real life"...

********>^..^<********>^..^<********>^..^<********


White Beard
Forum Moderator


Date Joined Feb 2009
Total Posts : 3611
   Posted 10/28/2009 1:41 PM (GMT -7)   
Scarred

Thanks for the heads up!!! But being an old military man, I guess I to, am well familiar with what you speak of, in the Military we called it C.Y.A. as in Cover Your A**!!!!!!!! Just  alway remember Document!, Document! Document!!!! and of course the job isn't done till the paper work is finished!!!   Usually when I talk to anyone on the phone I always write a note and I ask for the name  of the person I am talking to, and I write down that persons name and date and time and what they said!
 
 Your thread is an outstanding one, we can use a reminder on such an important topic!

Scarred You Done Did Good! yeah

White Beard


Moderator Chronic Pain
 
I'm Retired USAF, went back to school and became an RN, and now am on full disalbility!--   DDD, With herniated Disk at T-12 and L4-5. C5-C6 ACDF in  Sep 2009,  C6-C7 ACDF in Mar 1985, Osteoarthritis, Ulcerative colitis, Chronic Pain, Fibromyalgia, Complex Sleep Apnea, and host of other things to spice up my life!(NOT!) Medications: Oxycontin, Percocet, Baclofen, Sulfasalazine, Metoprolol, Folic Acid, Supplemental O2 at 3lpm with VPAP Adapt SV

Post Edited (White Beard) : 10/28/2009 2:48:32 PM (GMT-6)


Chutz
Veteran Member


Date Joined Jan 2005
Total Posts : 9090
   Posted 10/28/2009 4:27 PM (GMT -7)   
Get it in writing and NOW! As White Beard said, get names and also anything and everything in writing. Ask for a copy to be mailed and if they are stubborn and don't get it to you then show and and stand there waiting til they do.

Also...I have no idea where these folks get the attitude that THEY will dismiss YOU! For lordy sakes, you are the one paying their wages. It's like your car repairman calling and chewing you out for leaving the gas tank 1/2 full and he just might not work on YOUR car again! See what I mean? This is one reason I always recommend that people interview the doc before they hire HIM, not the other way around. But for so many years we all were so intimidated by anyone in their position that we just nodded our heads and said yes, sir. And we begged not to be let go. But to be lied to is unfathomable and for me, unforgivable. I don't do that game.

Sorry if I'm a bit grouchy...massive headache but even at that you might highly consider looking around for a doctor who treats you with respect and insist his staff do the same. These folks are NOT gods and their time is no more important than yours and mine.

OK, done...lol
Chutzie
Children will not remember you for the material things you provided but for the feeling that you cherished them.
Richard L. Evans

(\o/)Co-Moderator Fibromyalgia & Chronic Pain Forums
(/|\)
Fibromyalgia, PTSD, UC, Diabetic on insulin, collapsed disk, arthritis scattered around and a few other delights.


golitho
Veteran Member


Date Joined Sep 2008
Total Posts : 1670
   Posted 10/28/2009 9:01 PM (GMT -7)   
I've had a bizarre apptment time lately...showed up at a9.30am appt to be told it was at 9.15 and I was late and then had to wait nearly an hour beofre I was seen. Plus I had it written down in my diary for 9.30 totally wierd and then today they rang to say I had another appt today. I said there must be some mistake I was just in yesterday...I mean is there a gremlin in their system? They were ticked off at me and I've been left with a bad taste in my mouth because I know I was in the right but they're not going to admit it. At least you remembered who'd yourd spoken to, I hadn't a clue. But I will take note from now on. Just what we need a bit of extra stress in our lives dealing with receptionists...golitho

Gretchen1
Forum Moderator


Date Joined Jan 2007
Total Posts : 3459
   Posted 10/28/2009 9:44 PM (GMT -7)   
Hehe......You go Chutz!!!  We still have consumer rights in health care.  Make them do the job we pay them for.
Gretchen  ~  diagnosed with MS July 2006
 
I have no lesions on my soul and so I will live with no limits.


Scarred_for_life
Veteran Member


Date Joined Jul 2008
Total Posts : 1559
   Posted 10/29/2009 10:33 AM (GMT -7)   
I am so sorry Chutzie that you are in so much pain hun. I do wish I could take it away so that you could have some peace. Unfortunetlly I am screwed when it comes to another doctor. He is the only one in the area and the closest to where I live. The rest of them are located in Kansas City and that my dear is 6 hours away. I can't sit in the car for that long to go to appts. every 6 weeks. So I deal. He is a very good doctor and is fighting for me to get the scs with my workers comp. I was just ticked off yesterday cause I don't think I should have been penalized for missing an appt when the doctor/assistant was sick and left ya know?

It should have been a given that I would be rescheduling. I told the gal that I only deal with my doctors not NURSES, though I have nothing but praises for their work, they do not understand what I am dealing with and cannot understand why I'm there. Of course, he he he, if it was my sister-in-law that I was seeing, I'd be a little more trustful cause she knows what its like to be in so much pain for many years. She was hit by lightening many years ago and it caused all of her vertabres to fuse except for 2 which were fused not long after. She almost died, in fact she had no pulse when they put her in the ambulance and they had to shock her to bring her back. So basically she died. Also, she has the SCS device implanted. She's had the device for 10 or more years now and absolutely adores her machine. She is able to work as a ICU nurse and that to me is a great improvement.

In fact, not long ago her ins. asked her the employer that caused her injury...she said GOD. Then had to explain what had happened. Anyway, I've said my peace and I am feeling really crappy today as the rain is falling and its cold here. So everything hurts....my knees, back, scars and the works, plus I'm getting a boost of horrible pain down my left and right legs due to that darn siatic nerves and pinched nerve so I am gonna go rest for a bit.

Hugsssssssssssssssssss

Scarred/Vickie
What doesn't kill us only makes us fight back harder! :P


PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 10/29/2009 1:01 PM (GMT -7)   
Scarred,
I'm not condoning what happened to you, but just want to offer a little explanation. Since I've been on both sides of the fence, so to speak, it is not uncommon for doctor's offices to have a policy about no-shows and late (non-emergency) cancellations. Sometimes they may charge a small fee (and yes, they can do this if you're informed in advance of the policy) and sometimes they have a limit - like 3 no-shows and you can be dropped as a patient. And yes, the doctor or health care provider has a right to do this if you are told in advance of the policy. Sometimes it's even posted in the office. In the case of the kind of work I did, each person had a 50 minute hour reserved for them. If they didn't show that hour was wasted. Too late to put anyone else in, and there was no double booking, as some doctors do (which is why you may have extraordinarily long waits and a packed waiting room). The type of work I did, you couldn't do that. And when in business for myself, it meant I earned no money. The same is true for the doctor or hospital; you can't charge an insurance company for someone who isn't seen.

Now I know in your case there was an error made. Way too often people operate in a zone of just "follow the policy" and act first and ask questions later, rather than LOOK at what happened in each situation, and understand at times - like in your situation - it was THEIR error, not yours. Fortunately, they rectified it, and you had every reason to be annoyed at how you were treated. I would suggest next time you see the doctor to just mention perhaps his staff might do better to treat the patient with a little more respect in that whole process.

One time with my PCP I was FIVE MINUTES late for my appointment and when I got there they had already put my chart on the "no show" pile, and she made me reschedule. I was ticked, to say the least, but had to reschedule. No choice. And then another time I rushed to get there EARLY only to find out she had left because of a family emergency and I had to reschedule - I had changed my afternoon schedule all around for this particular appointment. It just taught me a lot about her.

Anyway, I just wanted to share what the policies are in many offices, but that staff sometimes blindly follow them without thinking.

PaLady-------> ducking!

Scarred_for_life
Veteran Member


Date Joined Jul 2008
Total Posts : 1559
   Posted 10/29/2009 1:28 PM (GMT -7)   
LOL PA, no need to duck darlin. I understand. It just ticks me off that the staff did not do their end of the job. Shoot, if it were me doing that I'd been fired on the spot. I will talk to Rita about the staff and let her know that they could have handled this situation a different way.

Hugssss

Scarred
What doesn't kill us only makes us fight back harder! :P


White Beard
Forum Moderator


Date Joined Feb 2009
Total Posts : 3611
   Posted 10/29/2009 1:42 PM (GMT -7)   

PALady

After reading your post I just had to add my two cents, This topic of being early, late, or just on time for an appointment, was always a point of contention??? between the spouse and me! She was one to always get some where either right at the last minute or a couple of minutes late!  Heaven help you if you were to arrive early and then have to wait!  Anyway this was always something that drove me "NUTS" Now remember I am from a 20 year plus military back ground, and the name of the game in the military was "hurry up and wait!"  Even in basic training everything was a rush, you rushed to get ready to get into formation, you rushed to march over to the chow hall in the formation, you got to the chow hall and then stood in formation for over an hour waiting to go in to eat your meal. You were rushed to eat your meal for others could come in and eat theirs, starting to get the picture?  Anyway I am always one that wants to get to an appointment early, admittedly sometimes, ( maybe even most times) it just means a longer wait to see the Doctor, but that is not always the case, there has been allot of times, especially with my pain Doctor, that I have gotten there early as much as a half hour to 45 minutes early, and I would check in and low and behold I would be called back and sometimes I would even be done with my appointment, before the time I was actually scheduled for it! Anyway I am one that is usually always early for an appointment!! That even includes church on Sundays, but they have never started mass early because I am there waiting ! Smile, smilewinkgrin

White Beard


Moderator Chronic Pain
 
I'm Retired USAF, went back to school and became an RN, and now am on full disalbility!--   DDD, With herniated Disk at T-12 and L4-5. C5-C6 ACDF in  Sep 2009,  C6-C7 ACDF in Mar 1985, Osteoarthritis, Ulcerative colitis, Chronic Pain, Fibromyalgia, Complex Sleep Apnea, and host of other things to spice up my life!(NOT!) Medications: Oxycontin, Percocet, Baclofen, Sulfasalazine, Metoprolol, Folic Acid, Supplemental O2 at 3lpm with VPAP Adapt SV


PAlady
Veteran Member


Date Joined Nov 2007
Total Posts : 6795
   Posted 10/29/2009 1:47 PM (GMT -7)   
LOL White Beard! Actually, I'm one who tends to be just arriving on time! I think it's we women do have more to tend to! ;-)

Scarred - I personally think someone on the doc's staff owes you an apology for jumping the gun and assuming it was you who made the error, but don't hold your breath waiting for it! LOL

PaLady

BigLucy
Regular Member


Date Joined Mar 2007
Total Posts : 413
   Posted 10/30/2009 12:49 AM (GMT -7)   
If you use a cell phone, every in/out call is documented, bring it in as evidence; next time, unfortunately there is always a next time.
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