MAD and changing pharmacies!!!

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finallyreallycrazy
Regular Member


Date Joined Mar 2010
Total Posts : 105
   Posted 5/29/2010 8:44 AM (GMT -7)   
I noticed the other day that there was a sticker on the front of my lortab bottle that said the pharmacy owed me 20 lortab, so yesterday while I was out doing a few things I just couldn't put off any longer, I ran by the pharmacy only to be informed I already picked them up.  When I asked to see the "owed to customer book,I was told it was all computer generated now, but they showed ne where I signed a few days later to pick up my Effexor.  Now my Effexor comes in one of the really big bottles, and as soon as I get home, I take all the bottles out of the sack and put them in my lock box because there are just too many kids in and out of my house and I just don't want to take that chance.  I know that I would have seen a small bottle that didn't belong when I put my Effexor up. Having said that, I have also been having trouble with my Oxycontin breaking in half or chipping.  Everyone who takes Oxycontin knows you cant take it if it damaged because it is time released, however, when I took them to my pharmacist a few months ago he refused to replace them because then his count would be off.  When I asked him how, he would still have the broken ones he still refused to replace them, so I had just quit asking him to, my Dr even said that was rediculous!  Lately it seems like everytime I go in there something is wrong....Just last week they filed my husbands meds on insurance we haven't had in over a year, and forgot to file mine and charged me cash price.  The straw that has broken the camel's back
(other than the missing Lortab) is the RX I dropped off a week and a half ago from my Neurologist for lidocane patches that my ins requires a preauthorization on, and my doc STILL hasn't gotten the fax from them!  When I approached the Pharmacist yesterday, he said he would bring it all to his employees and pretty much blew me off.  Now, I have been a faithful customer for over 4 years, am I wrong to be mad?  I didn't expect them to give me the meds, because they had documentation that I picked them up, but it is a small pharmacy and as much money as I spend there, you would think he would have been a little more concerned.....anyone have any suggestions other than changing pharmacies???   RRRRR so FRUSTURATED!!!! skull skull

New MRI's show I have 3 GOOD vertabrae.  The rest are bulging, compressed, protruding or in one of the three spinal stenosis' in my back.  One stenosis in my neck and two in my lower back.  Fibromyalgia, cfs, degenerative bone disease, osteoporosis, osteoarthritis, HORRIBLE memory problems, panic attacks, depression, and muscle cramps that don't stop.
 
Meds:  Oxycontin 60mg 2x day, Effexor xr 300mg 1xday, Robaxian 3xday, Valium 10mg 4xday, Lortab 10mg 4xday, Phenergan PRN, Folic Acid, B12 and B6
 
 
 
 
 


White Beard
Forum Moderator


Date Joined Feb 2009
Total Posts : 3610
   Posted 5/29/2010 9:22 AM (GMT -7)   
finallyreallycrazy

Walk out the door and brush the dust off your shoes and never look back and find yourself a new Pharmacy! Is this one a mom an pop type of place? or one in a large chain type of store? If it is the small Mom&Pop type of pleace you don't have many places to file a complaint at, except maybe through the state, as Pharmacist has to be licensed and I am sure there is some type of governing agency that they have to follow certain rules by, So you might be able to file a formal complaint with them. That might not hepl you but it might prevent them from hurting other people! Anyway You really might be better off trying to use a Pharmacy that is bigger, such as one that belongs to a national chain, so you would have recourse in filing a complaint. Just a thought! It does sound like that pharmacist shouldn't be allowed to serve people!

Good Luck to YOU!

White Beard

vestabula
Veteran Member


Date Joined Nov 2008
Total Posts : 2855
   Posted 5/30/2010 6:15 AM (GMT -7)   

I know this is not the same as the disinterested pharmacist, but what part of "I don't have health or prescription insurance' does the doctor not GET!  In March I was dx'd with shingles and the dermotologist starts writing several rx's after spending an entire 30 seconds examining me...I told him I hoped they were generic and he just shrugged his shoulders and walked out the door.  I got to the pharmarcy and the pharmacist looks at the rx...it was $217 for a .01 ounce of antiviral cream...not even in stock as it has a short life span, and she would have to 'call around' to see if anyone else had any.  Nope.  Then she led me to the OTC section and handed me a tube of Abreva, as it has the same active ingredient as the gold plated rx.

I am sick to death of doctors being clueless as to the meds they prescribe...I guess if you are a doctor it doesn't matter miuch what a drug costs.  Sorry for the rant and a bit o/t.  These shingles are hanging on like a black water leach, as I waited too long for treatment...my fault!  The $217 cream would not have worked anyway.

Donna


fibro, menieres disease, RLS, anxiety disorder, disc compression, scoliosis, spinal stenosis TMJ  Meds: valium Advil


Retired Mom
Veteran Member


Date Joined Feb 2010
Total Posts : 1753
   Posted 5/30/2010 8:50 AM (GMT -7)   
Hi Vest,
 
I don't mean to hyjack a thread, but my husband had a really bad case of shingles once.  You've probably already tried this anyway, but there is an OTC soaking type med called domebro (or something like it) that worked better for him than anything else.  i think is is normally for poison ivy or something like that.  He also found some relief from the capsacin creams (topical on the site only) as the nerves were affected and the pain signals interrupted.
 
I hope you find some relief soon!
Retired Mom


straydog
Forum Moderator


Date Joined Feb 2003
Total Posts : 13451
   Posted 5/30/2010 9:25 AM (GMT -7)   
I don't understand why you have a problem switching pharmacies, they have no loyalty to their customers, why stay? Either you picked the Lortabs up or you didn't, you should remember if you got them or not. We had a well known pharmacy that was shorting us on our medications, not pain meds but BP meds and believe me , first thing we did was switch and never had anymore problems. I am sure someone else would appreciate your business. By staying you are only inviting more problems in the future.
 

crohns disease dx 2002 & small bowel resection, still looking for remission whatever that is, chronic pain 22 yrs, added ulcerative colitis 6-05 to the mix, high blood pressure 28 yrs, aortic heart valve insuffiency, depression, osteoarthritis, osteoporosis lumbar spine, scoliosis lumbar spine, peripheral neuropathy hands & feet, COPD & on oxygen therapy, lupus & psoriasis and psoratic arthritis. Several other health issues just not enough room to list it all. Too many surgeries to list and too many medications to list. Currently on 17 different daily medications. Intrathecal pain pump implanted June 05.


skeye
Veteran Member


Date Joined Mar 2008
Total Posts : 2976
   Posted 5/30/2010 4:42 PM (GMT -7)   
Hi finally,

I use a mom & pop type pharmacy, and they sometimes "owe me" X number of pills if they are short that day, but fortunately, I've never run into the type of problem that you had. That sounds like a real mess. Does your pharmacy make you sign for each Rx when you pick it up? If they do, maybe you could have them double check those logs. Did you speak to the actual technician or pharmacist who put of up the extra meds for you just to make sure that they actually did get put up? I suppose it is possible that they entered it in the computer, but then got distracted & never actually finished putting up the pills.

Either way I wouldn't hesitate to switch to a different pharmacy. It sounds like these guys have been giving you problems for a while now. Remember, you are the consumer here. As much as they may like to think otherwise, those pharmacists work for you. If you aren't happy with them, then definitely go elsewhere where you will be treated better.

Skeye

Post Edited (skeye) : 5/31/2010 3:08:52 PM (GMT-6)


finallyreallycrazy
Regular Member


Date Joined Mar 2010
Total Posts : 105
   Posted 5/30/2010 8:41 PM (GMT -7)   
I called my dr before I even started dealing with the pharmacy. Just so if they called, he wouldn't be in the dark. When I went to the pharmacist, I point blank told him that I was not there to insist that he give me my pills, because I knew what that would look like, and I wasn't even going to go there!! He flat out blew off the lortab thing and acted more concerned about the oxycontin that were broken. He went as far as to dump his bottles he had in stock on a tray to show my they were not defective. I have already found another pharmacy in town that I am going to try. I kind of prefer smaller pharmacies..that being said, it has its good and bad qualities. I prefer to be a person instead of a number or a face in the crowd. The biggest problem is as much pain as I am in due to my back, even if I go easy on what I have left, I will be lucky to make it to my doc appt on the 11th!
New MRI's show I have 3 GOOD vertabrae.  The rest are bulging, compressed, protruding or in one of the three spinal stenosis' in my back.  One stenosis in my neck and two in my lower back.  Fibromyalgia, cfs, degenerative bone disease, osteoporosis, osteoarthritis, HORRIBLE memory problems, panic attacks, depression, and muscle cramps that don't stop.
 
Meds:  Oxycontin 60mg 2x day, Effexor xr 300mg 1xday, Robaxian 3xday, Valium 10mg 4xday, Lortab 10mg 4xday, Phenergan PRN, Folic Acid, B12 and B6
 
 
 
 
 


Draka
Regular Member


Date Joined Jun 2009
Total Posts : 256
   Posted 5/30/2010 9:45 PM (GMT -7)   
It is becoming a nightmare.... was just recently prescribed Opana.... had to call four pharmacies... no one carries this drug... my regular pharmacy told me they could NOT get it... sent me to CVS where it had to be ordered... went a day and a half without it... then the pharmacy wanted my Dr. to call my insurance to override the amount they could give me.... on a FRIDAY.... was so disgusted I just cried.... finally my husband talked to the manager and they agreed to give me 60 pills... not the 90 my Dr. prescribed.... crazy that the insurance company knows better about my condition than my Dr... it makes me sick at how health insurance plays with peoples lives...
Slight reversal of the normal cervical curvature. Ther eis a 2mm antherolisthesis of C3 with respect to C4, a 2mm retrolisthesis of C5 with respect to C6 and a 2mm retrolisthesis of C6 with respect to C7
Degenerative changes present at multiple levels as follows:
C2-C3 osteophytes medial to the right intervertebral foramen and involving the right uncovertebral joint with minimal to moderate foraminal narrow.
C3-C4 herniation fo the disc medial to the right intervertebral foramen and encroaching uponthe medial aspect fo teh foramen measuring approx. 2.5mm in the AP diameter. There is marked compression of the right nerve root sleeve. There are osteophytes involving the right uncoverterbral joint with moderate to foraminal stenosis. There is minimal anterolisthesis of C3 with respect to C4
C4-C5 herniation of the disc in the midline measuring approx. 2.5mm in the AP diameter woth minimal flattening to the ventral aspect of the cord. There are osteophytes involving the right uncovertebral joint with moderate foraminal narrowing
C5-C6 posterocentral herniation of the disc measuring approx. 3mm in the AP diameter with flattening of the ventral aspect of the cord. There are osteophytes involving the right uncovertebral joint woth moderate foraminal narrowing. There is minimal retrolistesis of C5 with respect to C6
C6-C7 minimal retrolisthesis of C6 with respect to C7. There is minimal diffuse bulging fo the annulus measuring approx. 2mm in the AP diameter.


straydog
Forum Moderator


Date Joined Feb 2003
Total Posts : 13451
   Posted 5/31/2010 12:15 PM (GMT -7)   
I know one thing, when my pharmacy does not have enough pills to fill ANY script they label it and then when the medication comes in we get a phone call to pick up the rest of the script. Why would you not demand the rest of a script that that you are owed. It does not make any difference what the medication is either. Something is not quite right here. They do have ways to verify pill counts.
 

crohns disease dx 2002 & small bowel resection, still looking for remission whatever that is, chronic pain 22 yrs, added ulcerative colitis 6-05 to the mix, high blood pressure 28 yrs, aortic heart valve insuffiency, depression, osteoarthritis, osteoporosis lumbar spine, scoliosis lumbar spine, peripheral neuropathy hands & feet, COPD & on oxygen therapy, lupus & psoriasis and psoratic arthritis. Several other health issues just not enough room to list it all. Too many surgeries to list and too many medications to list. Currently on 17 different daily medications. Intrathecal pain pump implanted June 05.


finallyreallycrazy
Regular Member


Date Joined Mar 2010
Total Posts : 105
   Posted 5/31/2010 2:07 PM (GMT -7)   
Thats kind of what I thought, but according to my pharmacist I picked it the remaining of the script up the remainder of the script 2 days later which is the day that I picked up my Effexor.....there were NOT 2 bottles in my bag and no one informed me that I was getting them. Now that my pharmacy went to computers its been all messed up...that's why I am changing!
New MRI's show I have 3 GOOD vertabrae.  The rest are bulging, compressed, protruding or in one of the three spinal stenosis' in my back.  One stenosis in my neck and two in my lower back.  Fibromyalgia, cfs, degenerative bone disease, osteoporosis, osteoarthritis, HORRIBLE memory problems, panic attacks, depression, and muscle cramps that don't stop.
 
Meds:  Oxycontin 60mg 2x day, Effexor xr 300mg 1xday, Robaxian 3xday, Valium 10mg 4xday, Lortab 10mg 4xday, Phenergan PRN, Folic Acid, B12 and B6
 
 
 
 
 


flower123
Veteran Member


Date Joined Apr 2009
Total Posts : 856
   Posted 5/31/2010 2:58 PM (GMT -7)   
Wow. So you told them that you're 100% sure that you did not pick up your medication, and their response was pretty much that there's nothing they can do about it!! That's crazy. So are you required to sign for all of your medications at this pharmacy? That's really awful that they can just make things up like that. I'm surprised that they don't have any records of them not giving you your medication. I don't understand how a pharmacy can do that...good thing that that you're going to change pharmacies!!! You don't need the stress!! I agree Straydog...something smells fishy!!

Edited to correct spelling and add signature.

Flower

Post Edited (flower123) : 5/31/2010 4:19:12 PM (GMT-6)


Retired Mom
Veteran Member


Date Joined Feb 2010
Total Posts : 1753
   Posted 5/31/2010 3:11 PM (GMT -7)   
This does sound awfully strange to me, too. Pretty much all pharmacies will require a signature for scripts now and have a double count procedure for all controlled meds. I know with mine (and it happened last week) that the computer kicks out the number filled (such as 3 of 30) on the first pick-up and (27 of 30) on the second pick-up. Each time, I sign the small tabs on a clipboard and the number is indicated on the printout. The charge for the med is based on the number in the bottle, so if they only have 3 of 30, they don't charge me the co-pay until the script is completed. The computer keeps up with the rest.

My pharmacy is also mom and pop and I love it that way. They know their customers pretty well after the first few months and know who is doing what. I actually had to go in four days in a row last week, the first for the basic scripts, then to pick up the remaining pills for the one they were low on, then to fill the "big boys" that require a paper script, and the last time for the Voltaren Gel (so that I could get all the coupons included in the co-pay price). Again, the computer does it all. Even as small as my pharmacy is, they now have a web-site with a link to a pill match software program where you can make sure you got the correct med. This is because so many pharmacies are dealing with different generic companies now and the meds may look different from month to month. I actually had three different ones for my BP med in the last three months. All were exactly the same med (generic versions), but each looked dramatically different.
Retired Mom


straydog
Forum Moderator


Date Joined Feb 2003
Total Posts : 13451
   Posted 5/31/2010 4:47 PM (GMT -7)   
Exactly retired Mom. They have many ways of checking and double checking. Like I said if a pharmacy owes me medication, I do not care what it is either, I will get what I am owed, I am not going to be short changed.
 

crohns disease dx 2002 & small bowel resection, still looking for remission whatever that is, chronic pain 22 yrs, added ulcerative colitis 6-05 to the mix, high blood pressure 28 yrs, aortic heart valve insuffiency, depression, osteoarthritis, osteoporosis lumbar spine, scoliosis lumbar spine, peripheral neuropathy hands & feet, COPD & on oxygen therapy, lupus & psoriasis and psoratic arthritis. Several other health issues just not enough room to list it all. Too many surgeries to list and too many medications to list. Currently on 17 different daily medications. Intrathecal pain pump implanted June 05.


vestabula
Veteran Member


Date Joined Nov 2008
Total Posts : 2855
   Posted 5/31/2010 5:08 PM (GMT -7)   

Hi..sorry if I am hijacking this post again...about my so called shingles.  I woke up with a red streak going down my face to my lip in the middle of March and had what I thought was the flu.  Blisters over my lip...then the papillary glands in my upper lip swelled up and looked like little white heads.  Anyway, I just thought it was a fever blister from the flu and let it go for a month.  The dermatogist said I had waited to long for a anti viral in pill form to work.  The cream he prescribed began with an 'L'...don't know what it is because the pharmacy has the prescription.  The pharamacist found a generic cream that was $67.00 for a tiny tube, and she would call and ask if I could have that.  Instead,  I took the Abreva which you are NOT supposed to put on the flesh of the lip so that didn't work either.  I still have it but the bouts of stinging and burning are not as often..and the red streak is barely visible.  When I get upset it acts up...my entire lip burns.  I have had so many mouth/gum/teeth issues since I stopped Lexapro without weaning properly...I'm chalking this up to that along with the brain zaps and other attacks on my nervous system that seem endless.

Sorry about the hijack, and thanks for you suggestions, retiredmom and Underthebus.

Huggies

Donna


fibro, menieres disease, RLS, anxiety disorder, disc compression, scoliosis, spinal stenosis TMJ  Meds: valium Advil


Retired Mom
Veteran Member


Date Joined Feb 2010
Total Posts : 1753
   Posted 6/1/2010 4:03 AM (GMT -7)   
Hi Vest,

Just a suggestion, but I think you will find quite a few more responses if you start a new thread with something about shingles in the title line. I'm sure there are many others who can help here.

All the best!
Retired Mom


Sherrine
Forum Moderator


Date Joined Apr 2005
Total Posts : 17095
   Posted 6/1/2010 9:07 AM (GMT -7)   
On your pharmacy bottle, it should tell you how many tablets were despensed.  Maybe they just added the twenty they owed you in the next prescription.  That happened to me and I was totally confused.  I went to the pharmacy ready for a fight and, boy, did I feel foolish!  Check it out to be sure before you leave your pharmacy. 
 
Sherrine
Forum Moderator/ Fibromyalgia
***********************
Fibromyalgia, Crohn's Disease, Ostomy, Diabetes, Autoimmune Inner Ear Disease, Osteoporosis
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
God does not give us a spirit of fear, but of power and of love and of a sound mind.    2 Timothy 1:7

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