Walgreens refused to fill medication.

New Topic Locked Topic Printable Version
29 posts in this thread.
Viewing Page :
 1  2 
[ << Previous Thread | Next Thread >> ]

shaw31
Regular Member


Date Joined Mar 2007
Total Posts : 155
   Posted 1/8/2013 11:16 AM (GMT -7)   
I have been filling my pain medication at the same walgreens for 5 years with no problem. I am on kadian er and vicoprofen for bt. about two years ago a new pharmacist started and has been nothing but rude to me. I go to my PM doc appt every month and drop my scripts off on my way home from the appt (29th day of every month). This past month I was told it was to early to fill the vicoprofen when it was not. My doc actually writes it as a 25 day supply and I was there on the 29th day.

Can someone tell me why this happened? I have never had anyone refuse to fill it. He told me I should only be taking the bt med as needed and he would fill it in two days. Well I have not returned to that pharmacy. Are all pharmacies like this? Why can a pharmacist disobey a doctors legitimate order on prescription? Are walgreens known for this? Can someone let me know of a good pharmacy to switch to that carries my meds? I live in central Fl.

He made me feel bad like I was a junkie and I am not.

Blessedx8
Veteran Member


Date Joined Aug 2008
Total Posts : 3193
   Posted 1/8/2013 12:34 PM (GMT -7)   
This attitude is not limited to Walgreen's. I go to Walgreen's... know my pharmacist, pharm techs, etc well.... and they never give me an attitude - because they know I have a true need for my meds.

From my experience - it really has to do w/ a pharmacist attitude about pain medication. I learned a long while back that I'm not going to let someone else make me feel like something I'm not (ie drug addict because I take pain meds).... it took me a while to get there.

Re: your questions - yes, a pharmacist can "override" a doctor's wishes. It has to do w/ the laws regarding Class 2 meds and so forth. But it also has to do w/ their own "comfort level" when releasing a Class 2 med *early*. For instance, my pharmacist will release my 30-day supply meds on Day 27 if that happens to be when I come in for a refill after my appointment. I know not all pharmacists would do this... but he knows me well.... knows my doctor... etc.

I can't remember why you get your meds filled every 25 days. But - no matter - how are your BT meds written? Does it say something like "Not to exceed 4 a day" or something like that?

Re: his comment of "you should only be taking your BT meds as needed".... that's a weird comment. Once again - if you could post the exact instructions on your bottle, I could help you try to make more sense of the pharmacist's decision.

Is the old pharmacist you were going to gone? If not - I'd try to find out his schedule and only go when he is on. With pain meds - it's important to find a pharmacy/pharmacist that you have a good relationship with.... that isn't going to give you a rude attitude when you fill your meds and so forth.... and some of that is just trial/error.

Sorry you had to deal w/ this.
Moderator - Chronic Pain Forum

My faith and family sustain me even on my worst days... as well as my wonderful friends here at HW.

Health/Pain Issues - too many to list; feel free to e-mail me or ask on the board. Thanks!

shaw31
Regular Member


Date Joined Mar 2007
Total Posts : 155
   Posted 1/8/2013 12:44 PM (GMT -7)   
Thank you so much for your prompt response. I am on 30mg kadian (morphine er 30mg 3 x day) 90 a month. I take vicoprofen 7.5/200 1 every 8 hours as needed ( he gives me 75 a month). Thanks again.

Snowbunny21
Veteran Member


Date Joined Jan 2010
Total Posts : 3557
   Posted 1/8/2013 1:02 PM (GMT -7)   
It seems as if it's because your prescription is actually written as a 30 day supply with the 3 a day (90 a month) for the Kadian. It would equal to 3.6 pills a month for a 25 day supply and Kadian is meant to only be taken whole.

So if you are picking up at day 29 every single month a Pharmacy will count up the total number of days this is technically "early" over 6 months to a year.

Most all schedule 2 meds are written for a 30 day supply and many states have actual laws on this now and with you being in FL this is even more regulated than many states.

So I guess your only choice in this situation is getting a note specifically from your Dr. that is sent to the Pharmacist stating yours is a 25 day supply instead of 30 and see what they say....Or change Pharmacies.

The Pharmacist should be a part of our health team and if you can't work things out with them to a good outcome then I would be looking elsewhere...
SB (Snowbunny) and the pup that snores (my yellow lab:))

3, two-level, cervical fusions over the past 11 years. The last one was anterior and posterior with lots of fun titanium!
Still have active herniations along with knee problems and another Morton's neuroma in left foot.
I try to find joy in each day even with chronic pain:)

Matt-man&little-boy
Veteran Member


Date Joined Jul 2012
Total Posts : 788
   Posted 1/8/2013 1:30 PM (GMT -7)   
Hi Shaw, this could be one of a number of problems. First, in all 50 states, the law is written in a manner that gives the pharmacist the authority to deny scripts, or say when he/she will fill them. This kind of law is based on the idea that the pharmacist is the last line of defense against potential drug abuse. If they have a "gut feeling" the law gives them every right to exercise it.

Another potential problem is that possibly, your script may have been entered wrong in their system. This could cause the pharmacist or your insurance to say "not yet, its too soon". The pharmacist can dispense the CIII script a day or two early, in my state anyways, at their discretion, but not the CII.this might be different in Florida, I'm not sure.

The best thing you can do is have the pharmacy contact your PMs office to confirm the dispensing date. The other thing I would do is talk to your PMs office, and see if they have a specific pharmacy that they recommend. Both PMs I've been with liked to use compounding pharmacies, because not everything tgey prescribed was pre manufactured, such as some creams that I was given to help with sciatica.

The bright side here, even though you don't have your prescriptions yet, is that you will get them, based on what you wrote. I've seen a few people through here that weren't able to get their regular pain meds for one reason or another, I myself have had a few long periods where I was without any pain medications, because work comp didn't want to pay the doctor. Not fun.

I hope you get this resolved and don't have to go any time without your meds. Take care, and keep us posted on how you're doing.
Matt
dx: just had L3-4 XLIF and ILIF, gotta see what happens. Disc bulge in T12-L1, ddd through rest of lumbar region. Gastric Bypass 2003, bleeding ulcer in pouch 2005, full small bowel obstruction 2011. Left shoulder has Bursitis, tendonitus, separated bicep muscle (I was told all the muscles look like string cheese lol, or a frayed rope), and arthritis of the Glenoid and humeral head.

Matt-man&little-boy
Veteran Member


Date Joined Jul 2012
Total Posts : 788
   Posted 1/8/2013 1:34 PM (GMT -7)   
Oh, I missed the point SB made, if that's the case, at least in my state, they're required by law to fill the entire script at once, if they fill the vicuprofen early, and not the Kadian, the law in my state says you forfeit any unfilled CII med.
Matt
dx: just had L3-4 XLIF and ILIF, gotta see what happens. Disc bulge in T12-L1, ddd through rest of lumbar region. Gastric Bypass 2003, bleeding ulcer in pouch 2005, full small bowel obstruction 2011. Left shoulder has Bursitis, tendonitus, separated bicep muscle (I was told all the muscles look like string cheese lol, or a frayed rope), and arthritis of the Glenoid and humeral head.

Snowbunny21
Veteran Member


Date Joined Jan 2010
Total Posts : 3557
   Posted 1/8/2013 1:47 PM (GMT -7)   
Matt...I have never heard of two prescriptions being tied to one another like you are mentioning filling one but not the other? Could you please show us where this is written? Or maybe I am misunderstanding the way you wrote your last post.

I don't see where they are allowed by law anywhere to fill the Vicoprofen and then disregard the entire Kadian prescription..One has nothing to do with one another. It is actually against the law in many states (definitely FL) to have two medications on one prescription. Speaking about Schedule 2 meds that need to have their own prescription.

Schedule 2 medications can only be filled partially and given the remainder within 72 hours. If this cannot be done, then the patient needs to go and get another written prescription for the rest.

shaw31
Regular Member


Date Joined Mar 2007
Total Posts : 155
   Posted 1/8/2013 2:05 PM (GMT -7)   
Ok snow bunny and 2y4t I think there must be some confusion here. I get 90 morphine 30mg pills a month and am directed to take 1every 8 hours. That would last me 30 days. I get 75 vicoprofen 7/200 pills a month and am directed to take 1 every 8 hrs as needed. If my math is correct that is a 25 day supple if I were to take them every 8 hours right? I go to my doc every 29th day. The pharmacist had no problem filling the long acting med but said to wait on the b/t med. 3 pills x 25 days is 75 pills for the vicoprofen right? So why will he not fill on the 29th day??? I hope this clears things up. Also, I have never ever had an issue in the past. In my state the morphine is c11 and the vicoprofen is c111. Thanks

straydog
Forum Moderator


Date Joined Feb 2003
Total Posts : 11521
   Posted 1/8/2013 2:08 PM (GMT -7)   
Shaw have your drs office call this pharmacist, this is nuts........Susie
Moderator, Chronic Pain Forum & Psoriasis Forum

shaw31
Regular Member


Date Joined Mar 2007
Total Posts : 155
   Posted 1/8/2013 2:13 PM (GMT -7)   
Also my insurance had nothing to do with it ( I checked). It was the pharmacist.

Snowbunny21
Veteran Member


Date Joined Jan 2010
Total Posts : 3557
   Posted 1/8/2013 2:24 PM (GMT -7)   
Shaw...thanks for sharing more and clearing up that yes, the Kadian is a 30 day supply...

I would think it would easily be solved by having the Dr. speak to the Pharmacist directly or write a letter about the Vicoprofen and how that is only a 25 day supply....Although again..in FL they are just overzealous with things because of all the issues.....so the Pharmacist may be questioning the everyday usage of the Vicoprofen as it's a "breakthrough" med....But obviously what your Dr. is ok with should trump all of that so that is why if they can quickly talk it should clear things up:)
SB (Snowbunny) and the pup that snores (my yellow lab:))

3, two-level, cervical fusions over the past 11 years. The last one was anterior and posterior with lots of fun titanium!
Still have active herniations along with knee problems and another Morton's neuroma in left foot.
I try to find joy in each day even with chronic pain:)

Matt-man&little-boy
Veteran Member


Date Joined Jul 2012
Total Posts : 788
   Posted 1/8/2013 2:35 PM (GMT -7)   
Yeah, I agree with Suzie here, this is totally nuts!!! If they filled your Kadian, you might be able to have your doc call in your Vicuprofen to another pharmacy that will fill it. If they do that though, make sure they call the first pharmacy, afterwards, and cancel the prescription there.
Matt
dx: just had L3-4 XLIF and ILIF, gotta see what happens. Disc bulge in T12-L1, ddd through rest of lumbar region. Gastric Bypass 2003, bleeding ulcer in pouch 2005, full small bowel obstruction 2011. Left shoulder has Bursitis, tendonitus, separated bicep muscle (I was told all the muscles look like string cheese lol, or a frayed rope), and arthritis of the Glenoid and humeral head.

Matt-man&little-boy
Veteran Member


Date Joined Jul 2012
Total Posts : 788
   Posted 1/8/2013 2:36 PM (GMT -7)   
Either way, you really need to get ahold of your doctor, I'm sure they've dealt with these types of situations before.
Matt
dx: just had L3-4 XLIF and ILIF, gotta see what happens. Disc bulge in T12-L1, ddd through rest of lumbar region. Gastric Bypass 2003, bleeding ulcer in pouch 2005, full small bowel obstruction 2011. Left shoulder has Bursitis, tendonitus, separated bicep muscle (I was told all the muscles look like string cheese lol, or a frayed rope), and arthritis of the Glenoid and humeral head.

Blessedx8
Veteran Member


Date Joined Aug 2008
Total Posts : 3193
   Posted 1/8/2013 2:50 PM (GMT -7)   
Just a couple of points....

My Class II meds are written on the same prescription sheet (it's a full 8.5x11 size, printed sheet).... so this can't be a law for all states.

Forgot that Vicoprofen is a Class III - so, Shaw, I'm w/ the others... and it doesn't make sense, especially to be filled on Day 29. It should be available for refill - even a day or two before you technically run out.

That's a pain. Let us know what happens.....

--Tina
Moderator - Chronic Pain Forum

My faith and family sustain me even on my worst days... as well as my wonderful friends here at HW.

Health/Pain Issues - too many to list; feel free to e-mail me or ask on the board. Thanks!

shaw31
Regular Member


Date Joined Mar 2007
Total Posts : 155
   Posted 1/8/2013 3:24 PM (GMT -7)   
Yea I think I will talk to my doc. I really can't figure it out unless it was read wrong by the pharmacist. Thanks for all of your input. Also, I go 1 day early every month in case of any issues. I think this is the norm with any maintenance meds.

Snowbunny21
Veteran Member


Date Joined Jan 2010
Total Posts : 3557
   Posted 1/8/2013 3:35 PM (GMT -7)   
Thanks Susie...I think I put in "many" states as I was editing as I typed...lol....but I do know it's a llaw in FL as I looked up on the Medscape website which shows the laws for each state in regards to this. We have it here in VA as well...I think this is something I was primarily asking Matt in regards to his post and it isn't an issue with Shaw so I apologize for going off on that tangent in the first place! LOL

But appreciate you sharing as this is why it's always good for people to look at and learn about their own states laws about the medications we take:)

Shaw...as I mentioned, some Pharmacies will do a count for the last 6 months to a year and calculate if someone has come a day or two early every month, then they should have x amount of meds left after this time period.

But it sounds like something is messed up and hopefully gets cleared up quickly by your Dr. speaking to the Pharmacist
SB (Snowbunny) and the pup that snores (my yellow lab:))

3, two-level, cervical fusions over the past 11 years. The last one was anterior and posterior with lots of fun titanium!
Still have active herniations along with knee problems and another Morton's neuroma in left foot.
I try to find joy in each day even with chronic pain:)

Blessedx8
Veteran Member


Date Joined Aug 2008
Total Posts : 3193
   Posted 1/8/2013 5:08 PM (GMT -7)   
SB,

Sorry... I wasn't correcting you.... just more of an FYI. It's so darn hard to convey "tone" on here..... I'm really easy-going.... :) :) Anyhow - sorry!

Good luck, Shaw :) Hope you get your meds filled :)

--Tina
Moderator - Chronic Pain Forum

My faith and family sustain me even on my worst days... as well as my wonderful friends here at HW.

Health/Pain Issues - too many to list; feel free to e-mail me or ask on the board. Thanks!

lastchancepawn
New Member


Date Joined Jan 2013
Total Posts : 2
   Posted 1/8/2013 5:28 PM (GMT -7)   
Walgreens has been so hateful to us also. I talked with the district manager and I was told that modern pharmacist coming out of pharmacy school now can be involved in the patients care. They can call your doctor and tell them they dont think a medicine is right for you. It took us three years to find a medicine that treated my wife's back and hemi plegic migraines and only one call from a pharmacist that had an attitude to get the medicine stopped. I also asked on the last presciption was information correct because the doctor had stated a different amount he would be writing for and it was different from what was discussed, this is a non scheduled med that requires a presciption. That same pharmacist told my wife's doctor that I was trying to get her to change the prescription. All I asked was for her to call for clarification. It makes you so upset but to restate. Walgreens is getting to big for their britches.

Snowbunny21
Veteran Member


Date Joined Jan 2010
Total Posts : 3557
   Posted 1/8/2013 5:40 PM (GMT -7)   
LOL..Tina...I knew that you silly goose:) but thank you for writing that...It was a good thing that you shared so that everyone knows that the laws can be different in each state and I wanted to make sure myself that I put "many" instead of "all" accidentally..

No worries whatsoever as I know your intentions are always good!
SB (Snowbunny) and the pup that snores (my yellow lab:))

3, two-level, cervical fusions over the past 11 years. The last one was anterior and posterior with lots of fun titanium!
Still have active herniations along with knee problems and another Morton's neuroma in left foot.
I try to find joy in each day even with chronic pain:)

rjbeck
Regular Member


Date Joined Feb 2008
Total Posts : 241
   Posted 1/9/2013 3:55 AM (GMT -7)   
I just went thru this with CVS and my fentanyl prescription. It has to do with the pharmacist period.She thought the amount was to much and I would overdose.Even though they received a prior auth for this amount. So when this pharmacist went home I dealt with the new pharmacist and picked up my meds. I really think it's a power thing with some of these pharmacists..
AVASCULAR-NECROSIS (AVN) in 6 joints. HIPS,KNEE'S and SHOULDERS.
Replaced right shoulder in 2009 and left hip in 2011 scheduled for left shoulder relacement in feb 2013. All Orthopedic problems due to prednisone
Severe restrictive/obstructive pulmo46nary disease.
Intercostal Neuralgia
MED'S-fentanyl patch 200mcgx48hr's-Breakthrough-Morphine sulfate 30mg 1-tab Qid.
Became sick in 2005 at 38 now 46

justanotherday
Regular Member


Date Joined Mar 2011
Total Posts : 178
   Posted 1/9/2013 6:08 AM (GMT -7)   
Just a quick thought and I could very well be wrong in your case Shaw.

We get all our family scripts filled at CVS and we just a few months ago had an issue with our 2 oldest daughters albuterol hfa inhalers. One daughter needs 4 puffs every 6 hours. Which comes out to needing just over 2 inhalers a month. CVS would only fill it for one. Our insurance even said it needed to be filled for three.

Well the doc had just written the script for 4 puffs every 6 hours. SO according to CVS they can only fill it for 1. They called the doc and had her rewrite the presciption to 4 puffs every 6 hours dispense 3 inhalers every 30 days.

So I'm wondering if your script were to be rewritten to 1 pill every 8 hours to be refilled every 25 days if that would make it clearer to them.

Just a thought, I hope you get it taken care of soon.

shaw31
Regular Member


Date Joined Mar 2007
Total Posts : 155
   Posted 1/9/2013 6:56 AM (GMT -7)   
Thanks for all of your responses. I will talk to just another's point. Ultimately there is nothing wrong with the script. It's written 1 every eight hrs and I get 75 a month. I should have no trouble filling it every 29 days. I spoke with my doc and he said its "not right". He said the way he wrote it does not need to change. He said it was either a mistake or the pharmacist is playing doctor. He also stated pharmacist have the right to fill or not fill anything they want. He used the morning after pill as an example. He said many pharmacists won't fill this med because of religious and ethical issues. I personally think this guy hates people getting pain pills and has not been educated properly on how many people ( such as on this forum). Need the medication for a better quality of life. We need to move on from this notion that all pain patients are addicts. It really really gets old!

MattBo
New Member


Date Joined Jan 2013
Total Posts : 5
   Posted 1/9/2013 5:54 PM (GMT -7)   
I go to CVS and the pharmacists look at me like I am a crack head every time I fill my pain med, I hate the way they look at me, like I am some kind of scum.

backproblemsmagee
New Member


Date Joined Dec 2012
Total Posts : 16
   Posted 1/10/2013 1:30 AM (GMT -7)   
MattBo said...
I go to CVS and the pharmacists look at me like I am a crack head every time I fill my pain med, I hate the way they look at me, like I am some kind of scum.


If you honestly have a problem to where you need to associate pain medicine with daily living, then (edited, by moderator). It doesn't matter what THEY think as long as your doctor KNOWS you're in dire pain. Humility is something that should be teetered on this fine line

Hey Backproblemsmagee - The forum rules are in the upper right hand corner... this is a *family friendly* site - so I had to edit your post re: language. Just FYI. Thanks --Tina

Post Edited By Moderator (Blessedx8) : 1/10/2013 10:05:54 AM (GMT-7)


okie
Veteran Member


Date Joined Dec 2006
Total Posts : 2818
   Posted 8/13/2013 2:40 AM (GMT -7)   
seems to me if the doctor is telling you that you can take a pill every 8 hours PRN then he should be giving you 90. Doesn't mean you have to take them all it just means they are there if you need them. It just doesn't make sense to tell you its ok to take that much but not give you enough.
 
 
New Topic Locked Topic Printable Version
29 posts in this thread.
Viewing Page :
 1  2 
Forum Information
Currently it is Monday, November 24, 2014 7:37 PM (GMT -7)
There are a total of 2,277,155 posts in 253,109 threads.
View Active Threads


Who's Online
This forum has 158764 registered members. Please welcome our newest member, kittymakiii12.
404 Guest(s), 22 Registered Member(s) are currently online.  Details
Blandnuts, AngMichelle, mikeb2308, compiler, Chicago Dave, Wehoop, zengrrl, AngelLisa, Rchodos, Aniki980, Ljm2014, Fronton, Tudpock18, lesweet1971, gumby44, khaiz1202, JamesGordon, nvrthesame98, FLBeachgal, Garden Peace, Carol99, Mister Mike


Follow HealingWell.com on Facebook  Follow HealingWell.com on Twitter  Follow HealingWell.com on Pinterest  Follow HealingWell.com on YouTube
Advertisement
Advertisement

©1996-2014 HealingWell.com LLC  All rights reserved.

Advertise | Privacy Policy & Disclaimer