Thanks for your reply, Straydog.
No, my doctor will not be coming back soon. I'm given this set amount once a month, and I'm always given it around the same time each month. This particular doctor is paranoid about prescribing narcotics, and I'm sure that he played some part in what that nurse said to me.
I understand that doctors are worried about the DEA coming after them, but it's not right that their fears are being taken out on the patients that rely on these meds to control their severe pain.
Thanks again for the reply and the suggestion, straydog.
I'm now brainstorming and trying to figure out how to get my meds until my doctor gets back. The pain clinic is out of state, so they can't write scripts for me in my state. My doctor's associates really should take over the care of his patients while he is gone. If they don't want to prescribe the meds, then I just wish that they'd suggest or refer me to another doctor that is more comfortable scripting the pain meds.
Before my doctor left, he told me that his associate was going to write for the meds. For whatever reason though, his associate decided otherwise. It's so frustrating. To top things off, my doctor's associates absolutely refuse to call him and ask how he wants his patients taken care of. I'm not sure what I'm going to do about future refills. Maybe I can get suggestions from the pain clinic, even though they can't actually prescribe the meds to me.
Even though I have been in tremendous physical pain, I was equally hurt in a different way by the way the nurse treated me. Her rudeness and callousness was completely uncalled for. I've been a patient of this practice for many years, and I've always been considerate of the staff and doctors. In the last two months though, this practice has lost several nurses and hired replacements. The one that I encountered is one of the replacements.
I can't get her last phone message out of my head. I know that I need to just forget about her, and with time, I'm sure that I will. What really bugs me though is that she is very likely to treat other patients like she treated me. I seriously doubt that I'm not the only person that has been talked to like that.
I've thought about writing this nurse a letter and keeping the tone as non-confrontational as possible. I'd like to tell her, "Let's both learn something from this horrible situation. I've learned to not ask for any more pain meds from you or this other doctor. Similarly, I ask that you learn that words can be very powerful. Instead of telling someone to never call again, it may be more effective to just tell that person that there is nothing else that can be done by this doctor. Encourage the patient to visit an urgent care if the pain gets out of hand, and, please at least validate that you realize the patient's pain is real. Keep the tone of your voice as pleasant and calm as possible. Please consider these suggestions because I don't want another patient to feel as diminished as I felt earlier this week when you talked to me and left me your last phone message."
Do any of you have any thoughts about whether or not this nurse and/or doctor would benefit from receiving such a letter? Have any of you ever written letters to any health care providers that treated you rudely?
Thanks again for your feedback. Best wishes to each of you.
No . 1 always always look at the script before you leave the drs office.
I would contact the office manager and ask to come in and see him or her . Tell you have a complaint and want to come in . Do not do it over the phone . Go in and file the complaint and request a written answer to the complaint and it that doesnt satisfy you ask then who is next in change of command and continue up the ladder till you get some satisfaction.
I am so sorry you were treated that way. There is no excuse for that and I would definately either write a letter or try to speak with someone in person. It always goes better when you talk in person.
I had a similiar problem with a nurse, and it was only for a muscle relaxer. The one I was on was too strong and I called and left a message that I needed him to call me in something different. I got home to a snippity message that he will no longer be prescribing theses for me and I need to call my PM if I want them. I got on the phone immediately and was trying to tell her the situation. She yelled at me then preceded to hang up on me. NOT acceptable! I then got in my car and drove to the office and asked to speak to her. I told her that it was uncalled for the way she spoke to me and that I would not put up with it. I asked to speak with the doctor immediately. They tried to pull the since you don't have an appointment and he's very busy, go have a seat and he will get to you as soon as possible. UN-UH I want to see him now! They put me in a room and I saw him relatively shortly and he said he didn't even get the request. So,I said she lied. Well it turned out she has been with him forever and he tried to make nice and said she can get really cranky and blah blah blah. He gave me the script no problem and I said I wanted an apology. She did give me one and now we are fine, not best friends but she's cordial with me.
I hope you get your full script for meds. It sounds like your doc is going to be out for awhile. I wish you the best
Post Edited By Moderator (Ides) : 11/24/2007 3:04:54 PM (GMT-7)