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Veteran Member

Date Joined May 2005
Total Posts : 4219
   Posted 4/17/2008 7:24 PM (GMT -6)   
My doc switched me from Nexium to protonix but gave me samples to try first.  When I called back for a script I left a message on their renewal line.  The next day I called the pharmacy and it wasn't there.  I called back the doctor and spoke with a nurse.  She said the doctor wasn't in but could call it in Today.  I said good because today was my last sample.  This nurse is new and sounded confused. I have had nothing but great staff there in the past but this was one sounded miserable.  I got a voice mail from her this morning that my script was called in but she sounded confused.  So today I drive the 45 minute round trip to the pharmacy and IT WASNT THERE!  At least I have my old nexium for tomorrow morning.  But, what are the chances it will actually get called in tomorrow and I will have it for the weekend? He is not in the office very often because he does procedures on half the days of the week.  If he can't get it in tomorrow I might try calling my primary.  My records are electronic so she can see that he gave me samples.  I have a really busy day tomorrow and don't need this added hassle.
26 Year old married female law student.  Diagnosed w/ CD 3 years ago, IBS for over 10 years before that, which was probably the CD.  I am sort of lactose intollerant too but can handle anything cultured and do well w/ lactose pills and lactaid.  For crohns I am currently on Pentasa 4 pills/4x day and hysociamine prn.  I also have bad acid reflux and have been on PPI's since age 13.  I have been through prilosec, prevacid, and nexium.  Currently I am on Protonix in the morning and Zantac at night.  I alos take a birth control pill to allow some fun in my life.

Veteran Member

Date Joined Feb 2007
Total Posts : 734
   Posted 4/17/2008 7:41 PM (GMT -6)   
You might want to ask to speak to the doctor and just mention that his staff seems a bit overwhelmed. That you always have wonderful service and there seems to be confusion in getting things done. Call the pharmacy first next time. Yikes, 45 minutes, I would be upset too. Your doctor might not even realize what's going on. Good luck!!!
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