Filed a complaint against my GI yesterday

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Nanners
Elite Member


Date Joined Apr 2005
Total Posts : 14995
   Posted 7/19/2008 10:22 AM (GMT -7)   
I was so mad yesterday at my GI.  I always request my refills online thru my medical plans website.  Last Sunday I put in my request to refill my Asacol and Zofran prescriptions.  Went in yesterday (5 business days later) to pick them up and he still had not approved them. I had a therapy appt so told the pharmacy to call him and get the approval and I would be back in one hour to pick them up.  Went back after my appt and still they weren't approved.  I went up to his office and of course he was working in another facility.  His nurse calls him because I need these medications.  He get pissed because she called him about my prescriptions and tells me to just wait in the pharmacy.  That is when I got pissed off.  I went straight to the membership services dept and filed a complaint.  I explained that I have a chronic incurable illness and these are meds I need to help keep me healthy, I was not asking for any other type of meds.  Meds HE prescribed and he can't take a minute and approve my refill???
 
I normally like my GI, but that really made me mad.  So I filed a complaint.  Hopefully he doesn't start being a jerk to me now.  I guess if he does then I am going to have to find another one.  I hate the thought of that because everyone wants to run you thru all the tests etc again.  The people I made the complaint with were very compassionate though, they said that after 5 business days it was totally unacceptable that the refills had not been processed and guaranteed they would get the problem addressed and fixed.  Checked online this morning and only the Zofran has been filled so far.  What about the Asacol, thats actually more important to me, as I don't care to get sick again, already having enough problems as it is.  What I don't get is why I don't have like 10 refills on this medication, its a daily med!!  Thanks for listening to my rant.
Been living with Crohn's Disease for 32 years.  Currently on Asacol, Prilosec 60 mg, Estrace, Prinivil, Diltiazem, Percoset prn for pain and Calcium.  Resections in 2002 and 2005.  Recently diagnosed with Fibromyalgia and doing tests to see if I have Inflammatory Arthritis or AS.


indigosunrise
Regular Member


Date Joined Nov 2007
Total Posts : 497
   Posted 7/19/2008 10:28 AM (GMT -7)   
Oh my gosh! I am so sorry you had to go through that, Nanners! I cannot imagine NOT getting the medicines you need refilled! That is awful!

I really hope he won't be a jerk now. I hope you get the Asacol filled soon! Let us know for sure!

Hugs!

Indigo

LBJ
Veteran Member


Date Joined May 2005
Total Posts : 511
   Posted 7/19/2008 10:49 AM (GMT -7)   
WOW I am so sorry you had to deal with that!! Yeah why wouldn't he approve them for you? That's just crazy!!!
((((Hugs)))) I would be mad too if my GI didn't give me my meds I need. Please let us know what happens.
Living with Crohn's Disease since Jan./2000 but had a few years prior
I'm a true Crohnie with IBS too
 
Meds I have tried:  Too many to list- LOL
Meds currently on:  Prednisone 20mg tapering  Back up to 30mg  :-(
                           Methotrexate injections once a week 25mg
                           Folic Acid 5mg once a week
                           Wellbutrin
No Surgeries
 


Rider Fan
Veteran Member


Date Joined May 2008
Total Posts : 1445
   Posted 7/19/2008 10:51 AM (GMT -7)   
Completely unacceptable. Good for you for standing up for yourself.
Dx'ed in 1999. No surgeries.

Current meds: 75 mg 6MP. 10mg prednisone (trying to taper). Udo's Choice Probiotics (30 billion).


closure
Regular Member


Date Joined Jul 2008
Total Posts : 471
   Posted 7/19/2008 10:51 AM (GMT -7)   
Wow...I'm sorry you're going through this. I feel you had every right to be upset. I'm afraid he might be a jerk, but maybe he was just having a bad day and will see you were right. If not, just be prepared to find someone else. I know that sucks, but you have to do what's best for you. I hope this gets straightened out ASAP.
27 female
 
Bipolar, panic disorder, PTSD, PCOS, hashimoto's disease/hypothyroidism, acid reflux, and in the process of being diagnosed with either crohns, colitis, or even lupus...who knows really! the docs sure don't lol. Too many meds to list!


onebloodonelife
Veteran Member


Date Joined Feb 2006
Total Posts : 842
   Posted 7/19/2008 11:05 AM (GMT -7)   
Your GI requires you to get his approval every month for your medications?? I've never heard of any doctor doing that...

You were right to file a complaint though, that's ridiculous for him to let the prescriptions sit for over 5 days without approving them.
Crohn's Disease for two years and counting (diagnosed March 8th, 2006)
Imuran: no more! Got the GI's okay to stop taking it :)
Humira: finally got approval on 9/21, done with loading doses, starting biweekly schedule on 10/10
Dicyclomine and hyoscamine for intestinal cramping and spasms
www.myspace.com/onebloodonelife


Nanners
Elite Member


Date Joined Apr 2005
Total Posts : 14995
   Posted 7/19/2008 11:46 AM (GMT -7)   
When I complained I told them why does he not give me like 10 refills on this med I am supposed to take daily. Everytime I need the medications refilled he does this. I think he is just toooo busy. I purposely waited for my refills till he was back from vacation and even allowed the 5 days to give him time since he had been out.

If he gives me grief, he will be sorry. I am no pushover and will not tolerate being abused. I already fired one GI in his group, not afraid to fire another if I have too. If I do have to change I will have to go to another facility because the only other GI in the group is a really OLD dude and I don't want someone that close to retirement. I really do like my current GI because he does take time for me when I see him, but he is really busy and hard to get in to see at times. Hence me treating myself sometimes.

My dream GI would be young and really on top of Crohns research. But my insurance is a HMO so my choices are limited to what they have. Sigh!!!
Been living with Crohn's Disease for 32 years.  Currently on Asacol, Prilosec 60 mg, Estrace, Prinivil, Diltiazem, Percoset prn for pain and Calcium.  Resections in 2002 and 2005.  Recently diagnosed with Fibromyalgia and doing tests to see if I have Inflammatory Arthritis or AS.


Texan with Crohn's
Regular Member


Date Joined Dec 2007
Total Posts : 362
   Posted 7/19/2008 12:11 PM (GMT -7)   
Nanners -

Sorry you have to go through this. I have yet to find a GI doctor that will write out preventative medications with refills. Why? It baffles the mind. My opinion?? They want you to come in so they can bill... or so it may just seem this way to me. I have always felt like a number rather than a person with each of the GI doctors that I have seen. I can't wait to see what will happen now that I will not have insurance.

I don't blame you one bit for filing a complaint. I should have done this myself, rather than cursing at my GI over the phone multiple times on this same topic. Hang in there kiddo!!

LBJ
Veteran Member


Date Joined May 2005
Total Posts : 511
   Posted 7/19/2008 12:15 PM (GMT -7)   
Oh I missed the part with the refills. When you see him again, I wouldn't leave his office until I had scripts for my meds with plenty
of refills on them kwim? My GI always gives me plenty of refills on my stuff within reason of course. And like next week
I go see him so I'll check my meds before going and if I'm out of something or low I let him know that I need more and
I make sure he has marked some refills for me. But he's real good about that stuff for me.
Living with Crohn's Disease since Jan./2000 but had a few years prior
I'm a true Crohnie with IBS too
 
Meds I have tried:  Too many to list- LOL
Meds currently on:  Prednisone 20mg tapering  Back up to 30mg  :-(
                           Methotrexate injections once a week 25mg
                           Folic Acid 5mg once a week
                           Wellbutrin
No Surgeries
 


sjkly
Veteran Member


Date Joined Dec 2007
Total Posts : 2113
   Posted 7/19/2008 12:39 PM (GMT -7)   
That is completely unreasonable-I am glad you filed a complaint. I can't imagine not getting refills on maintence meds my doc writes refills for one year even if I am seeing her six weeks later. In fact she wrote a pred script dispensed ninty days at a time with refills when she told me to take it for two weeks. And not calling in or approving refills after five days is unbeleivable. Good for you and I hope this worksout well for you.
Sj

dunny2
Veteran Member


Date Joined Jan 2007
Total Posts : 3200
   Posted 7/19/2008 12:48 PM (GMT -7)   
You go girl... There's absolutely no reason that you cant have your refills on the day they are ordered. He's already ready allowed the
refills... Why would he need to recheck....
I always call the pharmacy on refills, and they are ready as soon as I order them....
Good luck hon!!!
Vicky

Too many years with CD
Two bowel resections, several obstructions.
Fibromyalgia and recently diagnosed with chronic pancreatitis

Laughter is the brush that sweeps the cobwebs from our hearts


gumby44
Veteran Member


Date Joined Nov 2007
Total Posts : 4100
   Posted 7/19/2008 1:15 PM (GMT -7)   
my doc gives me tons of refills on the Pentasa....I'm so glad you were able to advocate for yourself!!
49 yr. old female, diagnosed with Crohn's in small intestine and terminal ileum Sept-Oct. 2007. Also have IBS, and had Salmonella Dec. '07
currently taking Pentasa- 4 500mg pills per day, Metamucil and colace for constipation


Stef17
Veteran Member


Date Joined Feb 2003
Total Posts : 1811
   Posted 7/19/2008 1:27 PM (GMT -7)   
That is COMPLETELY ridiculous! Good for you for making a complaint. Sometimes I think they forget they are in business BECAUSE of us, not the other way around. Why you don't have 12 refills on the asacol is beyond me. My GI writes me the refills just so he doesn't have to be bothered but once a year. You stick up for yourself. Sometimes even the nicest guy needs a reality check. ((((HUGS)))) Sorry for all of your frustrations.

ivy6
Elite Member


Date Joined Sep 2005
Total Posts : 10404
   Posted 7/19/2008 3:56 PM (GMT -7)   
I don't know if it's any consolation, Nanners, but my gi told me that a person who's been taking Mesasal for a while can go without it for a few weeks before experiencing problems from lack of medication. If Asacol's the same, then perhaps you needn't worry about missing a few doses while waiting for the script to be filled.
Co-Moderator Crohn's Forum.


gachrons
Veteran Member


Date Joined Mar 2007
Total Posts : 4527
   Posted 7/19/2008 3:58 PM (GMT -7)   
Hi Nanners Sure hope he seen the light as you said he wasn't there when you were sick and you already have enough to deal with without having to pull his hair out he should know better. I wander if his secretary was on the ball here. lol gail
Hallarious woman over 50 ,CD ,IBS 27 years--resection,fistula's,obstructions,and still alive.lol gail


Crohn'snme
Veteran Member


Date Joined Feb 2007
Total Posts : 734
   Posted 7/19/2008 5:31 PM (GMT -7)   
Nanners, good for you! It's hard to stand up and be accounted for when your sick, but your helping others too! He needs to called to the floor for his behavior and you can be pretty sure your not the only one being mistreated. You have pushed him to act better, you go girl! I'm proud of you!!

CrohnieToo
Veteran Member


Date Joined May 2003
Total Posts : 9448
   Posted 7/19/2008 6:00 PM (GMT -7)   
My gastro had me on a six month schedule - well visit and colonoscopy - and she wrote my scripts accordingly. THEN she hired an NA who was quite cost conscious. The next thing I new my scripts were for only 3 months - but still only scheduled to see her twice a year, one well visit and the colonoscopy (which I didn't always schedule .... prefering to stretch them out to 18 months to 2 years.)

Not being one to play games I just have my family doctor write me my Pentasa and Imuran scripts now. When my gastro's NA suggested that my fecal calprotectin test was expensive and not all that necessary at the time I asked to run it, that it was too soon and my insurance wouldn't pay for it - I just had my family doctor script it and my insurance paid for it. I haven't had that problem since. When I was at Mayo recently my Mayo gastro says he runs a CRP and sed rate w/every Imuran blood draw. My gastro doesn't script them w/every Imuran blood draw. So I've just asked my family doctor for a standing order for CRP and sed rate. Actually, I don't think I need the CRP and sed rate every 3 months either. And I won't necessarily have it done every 3 months but when I feel I have some disease activity possibly going on I'll just go in and have it run. I don't ask for the fecal calprotectin test on a regular basis, just when I think something is going on. My family doctor knows this. Its not that he will just do anything I ask. I have to have good reason and he's not above telling me he doesn't think something is necessary. Of course, I see my family doctor more often than my gastro and have been going to him longer so he knows me better.
 
Anyway, Nanners, since other than this problem about timely script refills you like this gastro and he does take time w/you in the office, why not just take your empty script bottles to your family doctor and ask him/her to write these scripts? Once he/she's seen what meds and what dosages you should have no problems w/your family doctor calling your scripts in in a timely manner. That way you might be able to have your cake and eat it too so to speak. Good luck!


Some people are like Slinkies... Not really good for anything, but they still bring a smile to your face when you push them down a flight of stairs.

Post Edited (CrohnieToo) : 7/19/2008 7:05:10 PM (GMT-6)


Nanners
Elite Member


Date Joined Apr 2005
Total Posts : 14995
   Posted 7/20/2008 2:16 PM (GMT -7)   
Thanks for the support guys. Ivy I don't want to go without my medication at all, last time I did that I got pretty sick quickly and it took forever to get better. I don't have a f/u appt until Aug 28th. I will talk to him then about writing prescriptions with plenty of refills for the future.

I am surprised there weren't more refills already. C2 I think maybe the idea of running these things thru my PCP might be the best answer as when I ask for a refill from him, they are ready within about 48 hours. And he is the one who prescribes my pain meds.

Thanks again for your support.
Been living with Crohn's Disease for 32 years.  Currently on Asacol, Prilosec 60 mg, Estrace, Prinivil, Diltiazem, Percoset prn for pain and Calcium.  Resections in 2002 and 2005.  Recently diagnosed with Fibromyalgia and doing tests to see if I have Inflammatory Arthritis or AS.


sjs0018
Regular Member


Date Joined Jun 2008
Total Posts : 35
   Posted 7/20/2008 6:39 PM (GMT -7)   
Good for you! I get so intimidated by the DRs, that I never say what I want, in the past it was not an issue but now I really need to speak up. I’m not a shy person but when a DR is in front of me I’m like a deer caught in headlights.

SydneyJo
Veteran Member


Date Joined Mar 2006
Total Posts : 1354
   Posted 7/20/2008 7:00 PM (GMT -7)   
Good on you Nanners for taking a stand. It is ridiculous to have waited for so long for your refills, I agree with C2 about asking your PCP for them, I get mine from all the doctors I see as they all know what medication I take, depends on when Im running out and who Im seeing first. Jo

Zanne
Veteran Member


Date Joined Apr 2005
Total Posts : 3763
   Posted 7/21/2008 6:02 AM (GMT -7)   
Oh Nanners, very proud of you. What would it take the doctor? The nurse or Med Asst, asks for his approval, he says yes or no, and then they call it in. My guess, the whole things takes less than 30 seconds of this VERY busy man's time. He didn't have 30 seconds in 5 days? and then when you are in the office asking about it, he can take longer than that to tell you to go back to wait in the pharmacy. Are you suppose to still be waiting? I would still be seething if it was me, we really are twins! Please let us know how it goes, I'm in suspense.
Suzanne

CD 19 years offically, 29 unofficially. 3 resections '93, '95 '97
Symptoms constantly but all tests show only minor ulcerations. Currently having multiple episodes of gastritis with no known cause.


Prednisone, 6MP,Prevacid, B12 shots, Bentyl, Xifaxan.....


Nanners
Elite Member


Date Joined Apr 2005
Total Posts : 14995
   Posted 7/21/2008 9:21 AM (GMT -7)   
Yeah Zanne I was pretty ticked off when it happened. You are very right when you say it only takes 30 seconds to approve it. I checked on Sat to see if they had been filled yet and the only one approved was the Zofran. I will check again today to see if the Asacol has been approved. I'm sure they will be approved because of the complaint I filed. Even the guy at membership services said it was totally unacceptable. When you place a refill request on the online system it even states allow 48 hours for a refill. But 5 business days later and its not filled it is totally unacceptable. And I am getting pretty cranky about my health now that I am getting older, so not afraid to speak up anymore. You really do get sick of being sick. Home today cuz I am not feeling well. Don't know if its from the stress of Friday or me worrying about my oldest daughter going thru marital problems and I can't help her becuz she is 5 hours away. Sigh!!!!
Been living with Crohn's Disease for 32 years.  Currently on Asacol, Prilosec 60 mg, Estrace, Prinivil, Diltiazem, Percoset prn for pain and Calcium.  Resections in 2002 and 2005.  Recently diagnosed with Fibromyalgia and doing tests to see if I have Inflammatory Arthritis or AS.


gachrons
Veteran Member


Date Joined Mar 2007
Total Posts : 4527
   Posted 7/21/2008 5:38 PM (GMT -7)   
Hi Nanners I would think it all adds up to stress but I guess it sometimes takes time to get things worked out. Hope your daughter gets things going better for her. I been painting again my teens bedroom so I 'am getting a little tired tonight but it is great to get something done I guess. Try not to worry. lol gail
Hallarious woman over 50 ,CD ,IBS 27 years--resection,fistula's,obstructions,and still alive.lol gail


Matthew
Veteran Member


Date Joined Oct 2004
Total Posts : 3932
   Posted 7/21/2008 7:24 PM (GMT -7)   
Gail,

You are my heroine! LOL. Way to go..
You know, when I had family troubles & had to leave home during the early course of my illness, my GI's office gave me scripts for indefinite Dipentum ( It never worked, but hey they tried!), Pred, & Bentyl that were unlimited and fill as needed. IT CAN BE DONE, see to it!

Matthew

Nanners
Elite Member


Date Joined Apr 2005
Total Posts : 14995
   Posted 7/22/2008 7:15 AM (GMT -7)   
Its now Tuesday, 7 BUSINESS DAYS LATER, and my Asacol is still not filled. I do have to call the Membership services dept back today. I hope they have better luck than I am having.
Been living with Crohn's Disease for 32 years.  Currently on Asacol, Prilosec 60 mg, Estrace, Prinivil, Diltiazem, Percoset prn for pain and Calcium.  Resections in 2002 and 2005.  Recently diagnosed with Fibromyalgia and doing tests to see if I have Inflammatory Arthritis or AS.

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