who calls you back when you call your GI???

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Mormor Vicky
Veteran Member

Date Joined Mar 2007
Total Posts : 684
   Posted 7/21/2008 12:58 PM (GMT -6)   
Who calls you back?  I always get my doctors medical assistant calling me back.  I'm not crazy about that because my daughter is a medical assistant and know that their training is not up to a level I'm comfortable with.  I'm not even sure if my doc's MI anything about Crohn's. 
Vicky / 48 years old
DX'd with Crohn's during a resection August 2006
DX'd with Steriod induced Diabetes November 2006
Considered in Clinical remission but have minor signs of disease activity
Daughter (27) also has Crohn's since she was 12.
Currently on 4000mg of Pentasa only for Crohn's
No longer able to take 6-MP because of Bone-Marrow Suppression
Cymbalta, Metformin, Lipitor

Veteran Member

Date Joined Mar 2006
Total Posts : 1169
   Posted 7/21/2008 1:13 PM (GMT -6)   
His nurse, who has been with him for many years. Never had a problem with a quick call back or prompt response. The nice thing is that he is a solo practitioner, not in a big group or clinic, so he spends the necessary time with his patients and his staff does too.

Regular Member

Date Joined Nov 2007
Total Posts : 165
   Posted 7/21/2008 1:14 PM (GMT -6)   
I generally get a call back from the "phone nurse" that is on duty that day when I call my GI. I know all the nurses in his office and they rotate who works the phone each day so I am familiar with them and they know me too. I have never gotten a call back from my actual GI although I have read posts on here from people who do.

Fibromyalgia DX March 2003
Crohn's DX Jan 2006 (Symptoms since 96-Misdiagnosed as "female" problems-Major flare during pregnancy in 05 which lead to DX)
1st resection July 2007
Currently on Remicade/8 weeks

Veteran Member

Date Joined Mar 2006
Total Posts : 2670
   Posted 7/21/2008 1:42 PM (GMT -6)   
His nurse always calls me back. Would be nice to be able to talk directly to them. Sometimes I have a question based on his answer, but she can't tell me. So she'll have to go talk to him again. That can be frustrating.

Diagnosed with Crohn's Disease 2/06 after sever GI bleed. Has been suffering since 1998. History of rectal fistula and gallbladder removal. Currently taking Prednisone: tapered to 2.5 mg *eek*, Asacol, Questran, Toprol XL (for high blood pressure).

Elite Member

Date Joined Apr 2005
Total Posts : 14995
   Posted 7/21/2008 1:44 PM (GMT -6)   
Yeah its always his nurse that calls me. I think many times if the doc would just take a minute and talk to us we wouldn't have to be calling back all the time. Very frustrating.
Been living with Crohn's Disease for 32 years.  Currently on Asacol, Prilosec 60 mg, Estrace, Prinivil, Diltiazem, Percoset prn for pain and Calcium.  Resections in 2002 and 2005.  Recently diagnosed with Fibromyalgia and doing tests to see if I have Inflammatory Arthritis or AS.

Regular Member

Date Joined Feb 2008
Total Posts : 298
   Posted 7/21/2008 1:48 PM (GMT -6)   
The nurse calls me back, gets all of my questions/concerns/etc and then talks to my doc. My doc tells her the answer and has her call me back. She is always the one calling me but all the info she passes along is straight from my doc. The nurse never answers my questions/gives me advice. Everything goes through my doc.

Veteran Member

Date Joined Dec 2007
Total Posts : 2113
   Posted 7/21/2008 3:10 PM (GMT -6)   
I never call my GI but when I call my rhuemy the nurse calls me back within an hour but every single time the doc has also called back before the end of the day. Even when I have said it is not neccessary for her to call. I also never leave her office with out her having told me to call between appointments if I am not doing well or if I need anything.

New Member

Date Joined Jun 2008
Total Posts : 4
   Posted 7/21/2008 3:13 PM (GMT -6)   
My Doctor always cals me back. It may be 9 oclock at night and a few hours of worrying about the issue but he always calls. It sometimes upsets me that it takes so long but I guess I would rather talk to him. He is great he is willing to try new things. He always listens to my symptoms and tries to help me with them. I am truly blessed that I was referred to him.

ski bum
Regular Member

Date Joined Jan 2007
Total Posts : 451
   Posted 7/21/2008 3:23 PM (GMT -6)   
My doctor always calls me back.  The receptionist will tell me when he'll be back in the office and I've never had an emergency where I couldn't wait the few days until his return.   

50 y/o F. CD dx'd Aug 05. Initially on Pentasa, then Imuran 125 mg. Started Humira (very reluctantly) on 10/24/07. Ileocolectomy 4/08.

Veteran Member

Date Joined Apr 2005
Total Posts : 2346
   Posted 7/21/2008 4:15 PM (GMT -6)   
Usually the her nurse practioner, but every once in a while my gi will call.

Aimee =)
Veteran Member

Date Joined Jun 2004
Total Posts : 1020
   Posted 7/21/2008 4:21 PM (GMT -6)   
I typically talk to his nurse immediately, who I always call 'my nurse' as we have a great relationship. He is often standing there when she is talking to me and we chat as well.

On occasion, he'll call me himself just to check in =)

Veteran Member

Date Joined May 2005
Total Posts : 511
   Posted 7/21/2008 4:55 PM (GMT -6)   
My GI callsme back directly. I usually have to leave a voice message when I call because his receptionist hardly ever answers the phone.
But my GI always returns my phone call that day. It may be 7-8pm at night, but he does call.
Living with Crohn's Disease since Jan./2000 but had a few years prior
I'm a true Crohnie with IBS too
Meds I have tried:  Too many to list- LOL
Meds currently on:  Prednisone 20mg tapering  Back up to 30mg  :-(
                           Methotrexate injections once a week 25mg
                           Folic Acid 5mg once a week
No Surgeries

Veteran Member

Date Joined May 2003
Total Posts : 9448
   Posted 7/21/2008 7:52 PM (GMT -6)   
I seldom had to call my gastro but at first when I did the "desk dragons" couldn't get the message straight if their life depended on it so the call back w/answer was useless. I gave it up. If I really had a question that needed answering and my family doctor couldn't answer it I just waited until after hours and called my gastro's after hours answering service. At least she called me back and she got an accurate question and I got an accurate answer. Now she's hired a NP and some new desk dragons and the NP fields all the calls and these new desk dragons actually get the message straight!

I liked it best when I volunteered at the hospital Endoscopy unit where she did procedures once a week. Then she was easily accesible for questions and answers and scripts, etc. Doggone price of gas forced me to have to stop volunteering.
Some people are like Slinkies... Not really good for anything, but they still bring a smile to your face when you push them down a flight of stairs.

Veteran Member

Date Joined May 2007
Total Posts : 1488
   Posted 7/21/2008 9:04 PM (GMT -6)   
The GI's nurse primarily, unless my symptoms are escalating to a more serious level. My GI knows that I don't routinely call unless something is beyond my control. I always leave a message with the nurse regarding what I have done to bring things under control first. Once before my resection I had a crohn's related cyst blocking my ureter. I called into the nurse and told her I thought my kidneys were becoming blocked...the GI called me back herself. Another time I called to ask how much predinose to take to stop a major flare caused by antibiotics....the GI called me back herself again. If I see too much blood in the stool, I call the nurse and ask for the home stool sample tests, take 'em, turn them back in and the nurse usually calls be back with instructions. I guess what I'm trying to say is that I try not to over react and at least try to address the situation myself first. If I'm running on day four or five with 5-10 loose movements and can't stop it that's when I ask for intervention. At the very least, I can request to go in for a sed rate and if it's unusually high that generates a more rapid response to my situtation.
Dx'd Jan'06, 1st Resection 7/06, Humira, Imuran, B12 injections, Nexium, Lexapro, Glucosamine, Multi-Vitamin, Ultracet Secondary conditions: Psorasis, Osteoarthritis, Fibromyalgia, Lactose Intolerant, gallstones, peri-menopausal.

Regular Member

Date Joined Jan 2008
Total Posts : 174
   Posted 7/22/2008 12:42 AM (GMT -6)   
My GI calls me back, he even called my cell phone once to find me when I quickly left the house to pick the boys up from school. He is wonderful.
  • 41 yr old farmwife!! and mom of boys 11 and 9
  • resection surgery Feb. 2008
  • Pentasa, Entocort (when needed), citalopram,probiotic

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