I am declaring war........

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AustenFan
Veteran Member


Date Joined Aug 2008
Total Posts : 1771
   Posted 8/13/2010 10:53 AM (GMT -7)   
On rude, insensitive public service employees. rolleyes

I had another run in today with the Walmart greeter/cart police as I tried to find one that rolls straight. It would be so nice if instead of making condescending comments, she would actually help me find one that works for me (as an aside, I always put them back into place or order after I've tried them, so it doesn't create any more work for her). I guess next time, if she is unable to be respectful to me, I will just have to call the manager over and get his help.

No more doormat!! I refuse to be embarrassed, humiliated, rushed, hurried, or talked-down-to any more. I will be polite to all, friendly to most, but a doormat to none! No more apologizing for being sick!

Ah..... that feels so much better. Comment card will be in the mail tomorrow.

Thanks for letting me vent. :-)

Hugs - Austen

Sherrine
Forum Moderator


Date Joined Apr 2005
Total Posts : 17097
   Posted 8/13/2010 11:02 AM (GMT -7)   
Good for you!  I wouldn't have waited until "next time".  She would have been reported THIS time.  She is a greeter!  Her whole purpose of being there is to welcome people and have them feel comfortable.  Of course, if she had one ounce of compassion, she would have helped you. 
 
I always report when people are doing a wonderful job, too.  That really surprises managers of stores!  I give credit (or lack of credit) where it is due.
 
I'm glad you will be standing up for yourself, Austen.  No one deserves to be treated shabbily.
 
Sherrine
Blue Text
Forum Moderator/Fibromyalgia
***********************************
God does not give us a spirit of fear, but of power and of love and of a sound mind. 2 Timothy 1:7

Acheybody
Forum Moderator


Date Joined Nov 2008
Total Posts : 5929
   Posted 8/13/2010 11:51 AM (GMT -7)   
Yes indeed, Austen!  GOOD FOR YOU!!  yeah
I've decided the same thing - many times - but in the hurry of the moment, I often just "go along to get along."  Now I'm going to redouble my efforts!
How else are things going to change?
 
If I have to push a cart around that pulls to the side, it usually means a Darvocet night for me, and the end of my day as I know it.  So it really is worth finding one that rolls straight.  But oh, the blank looks you get when you try to explain this!
 
Debbie
...fibromyalgia, hearing loss, elevated liver enzymes, skin grafting (back), arthritis, scoliosis, lumbar disc damage, sciatica, IBS, migraines, tachycardia, cancer surgeries (face).......I take Nortriptyline & Clonopin daily, and Darvocet as needed

sotiredoffibro
Veteran Member


Date Joined May 2010
Total Posts : 1556
   Posted 8/13/2010 12:39 PM (GMT -7)   
Hi Austen Im sorry you had such a rude greeter and Im glad you are going to be putting a comment card in the mail. I read this to my husband being he is one of the greeters at our Wal-mart and he said that it is not even the greeters job to be organizing the carts so she really had no right saying anything at all to you. So you go girl.
Gentle Hugs
Shirley0
DX: Fibro, Gerds, COPD, Osteoarthritis, Osteoporosis, High Blood Pressure, and Depression.
When I get where Im going dont cry for me down here. (Brad Paisley & Dolly Parton)

Joie1
Regular Member


Date Joined Oct 2008
Total Posts : 376
   Posted 8/13/2010 12:44 PM (GMT -7)   
RIGHT ON! TAKE A STAND AGAINST THEM ALL!!!

I'm a public service employee. I work in a library and I'm the person people go to for help or to check out books. I try my BEST to create a happier experience for everyone who comes in. Sometimes, I know I've help someone have a better day just by being as cheerful and as helpful as possible. And I'll tell you that sometimes its HARD. It's well, a fact, patrons come in usually in an angry mood, the library stop is "out of the way and takes up too much time, etc." but if I can make someone smile but asking for their "card again" hehe, then I smile, give a quick laugh and say, "Heh, Cardigan" with a wink.

Not all public service employees are so awful. I know how I feel when it happens to me and I try hard to create a better experience for folks when they're expecting a bad one. So HEAR HERE! ALL PUBLIC SERVICE FOLK...BE HELPFUL, RESPECTFUL, AND SMILE!!!
29/f
Allergies and Asthma my whole life: Benadryl
Depression and PTSD after surgeries and illness of 2003 (turned out to be Crohns)
Crohns Dx'd: February 2008: Pentasa, Hyoscyamine
Fibromyalgia Dx'd: July 21, 2009: Lyrica, Cymbalta, Hydrocodone, Prenatal Vitamin

AustenFan
Veteran Member


Date Joined Aug 2008
Total Posts : 1771
   Posted 8/13/2010 3:16 PM (GMT -7)   
I felt so much better writing that! devil yeah

I've worked as a grocery store cashier, a retail clerk, a bank teller, a day care teacher, and a public school teacher. I know how difficult it can be to work with the public (boy, do I ever). And, I can sometimes just chalk it up to someone having a bad day; it happens to all of us. BUT, I've had a bad experience with this particular lady twice now, and enough is enough. I'm not even interacting with her or asking for her help, so I don't understand why she feels the need to be such a snit to me. Not gonna just let it go again. mad

Thanks for the encouragement. We all need to learn (if we haven't already) to not tolerate bad behavior related to our illnesses/disabilities.

Hugs - Austen

TheChickenPrincess
Veteran Member


Date Joined Jun 2010
Total Posts : 554
   Posted 8/13/2010 7:18 PM (GMT -7)   
Hurray for Austen!!!

No need to apologize. A person who goes on the offensive in a rude manner, as that greeter did, simply isn't in the right - no way. And what ever happened to the customer is always right? The customer simply wants a cart that rolls as carts are intended to roll. This is not a strange thing to desire. In fact, I think you'll find most able bodied people would love to find a normal rolling cart. So why shouldn't we, who are slightly under par in our ability to get around, also want a normal cart?

Simply, that woman is not in the right job. She isn't of the right character. It would be in her best interest to be discovered so she can be re-assigned to a more appropriate department where she doesn't need to interact with humans so much.

*hugs* Austen.
Why my username? It is real life nickname. I love chickens. Will have my flock of hens one day! :D .............. DX'd with Fibromyalgia, chronic hives, sensitivities and allergies, migraines with auras, tmj, and IBS. Not sure what else!

Acheybody
Forum Moderator


Date Joined Nov 2008
Total Posts : 5929
   Posted 8/13/2010 7:30 PM (GMT -7)   
Just wondering, Joie, do people appreciate your cardigan pun? (I do! I love puns!) But I often get groans from my family when I tell them. I believe they are a form of great art, myself :)!!

Debbie
...fibromyalgia, hearing loss, elevated liver enzymes, skin grafting (back), arthritis, scoliosis, lumbar disc damage, sciatica, IBS, migraines, tachycardia, cancer surgeries (face).......I take Nortriptyline & Clonopin daily, and Darvocet as needed

vestabula
Veteran Member


Date Joined Nov 2008
Total Posts : 2855
   Posted 8/14/2010 7:18 AM (GMT -7)   
Do you know where the carts at Walmart are that don't pull your neck or hips out of their sockets are???  They are in the aisles stacked with costmetics, vitamins, clothing etc that need to be shelved.  The employees are using them.  I have NOT found a cart in Walmart that doesn't leave me crippled since the store opened a couple of years ago.  And the squeaking, ear piercing shriek of the wheels that spin around...what the heck is that all about??  I tried to push a cart to the back of the store that has a huge hunk of gum on the back wheel...and yes, I've complained about it to the management many times.  They don't care!  If I had a choice of places to shop in this small little town I live in, I would not go there....It's nothing but a big fat OWIE!
 
Huggies
Donna
fibro, menieres disease, RLS, anxiety disorder, disc compression, scoliosis, spinal stenosis TMJ Meds: valium Advil

Reach out and touch someone. If they don't touch you back it's because you still have brownie batter on your face.

TheChickenPrincess
Veteran Member


Date Joined Jun 2010
Total Posts : 554
   Posted 8/14/2010 8:02 AM (GMT -7)   
Donna, you reminded me of another cart problem. They built a brand new Walmart in a very small and charming city that I like. When I first started shopping there, I kept getting electrical shocks as I'd be pushing the cart! At first I thought I was nuts. Then it kept happening, so I went to the service desk and asked about it. It was a known problem. Other customers had complained. It took a very long time for them to figure out what was wrong - they never told me what it was, but it no longer happens. I am guessing it must have been something they used in the floor tiles. They built this new store very green, with overhead sky lights and such. Just glad they solved it because I hated getting shocks. I have to say though - this store is so clean, the people are so friendly, the carts are always in good shape and don't wobble. It makes a difference where the store is in relation to how it is cared for. This store, like I said, is in a charming small town and people care about each other there. The other closest Walmart I have is close to a crime ridden border with a metropolitan area - and the employees could care less about anyone or anything - the carts suck - and the management does too. It all depends on the store and the staff.

*hugs*
Why my username? It is real life nickname. I love chickens. Will have my flock of hens one day! :D .............. DX'd with Fibromyalgia, chronic hives, sensitivities and allergies, migraines with auras, tmj, and IBS. Not sure what else!
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