I have had 2 boxes of these defective flanges. I called Hollister and told them the lot number of the first ones and that the see-thru material connecting the floating part to the skin barrier was leaking odor, and they wouldn't do anything. So I tried another box and put one on and within an hour poo was leaking out in the area I described. So I called them and they put me thru to the quality control person. I told them I needed them to do something and she said she would talk to a nurse and see what product I should use. I have heard nothing from them. And don't expect too. I want to be able to use them and not have them leak. I like Hollister one piece, but sometimes want a two piece, like if I have to go to the Dr., and they want to check the stoma or something. I am going to call them till they do something to make it right.
Hollister called back today and I told them I have a bunch of bags and would like to have them replace the flanges. She said they would replace the 2 boxes of bad ones. I guess you just have to keep calling till you get the right person, or they get tired of you! Anyway I am satisfied itf they really will send them to me.