My job is taking calls at a call center, and I really like the job normally, but there is one client we take calls for that really upsets me... It's for an "anxiety cure" from a "well known" person, I'm not sure if I dare mention the name. We are required at my job to read all script
s word for word, but this one is horrible. We have to ask people very personal questions about
their mental health problmes, which I suffer from myself, and some of the callers start crying and are really sick, and then we have to try to sell them a REALLY expensive product. Most of the callers for this that I have spoken with are on disability and some are on the edge of a breakdown and have NO money, much less the amount that this product costs. I can really empathize with them, but I can't say that, or tell them about
this website or anything else that could really help them. It has been hard for me to get through these calls, and I'm afraid I'm going to lose my job over this. When I applied for this job, I was required to sign a paper saying that I "may have to take calls which go against my values", and at the time, it never occurred to me that I would ever be forced to try to sell "anxiety cures" to depressed people. This really is upsetting me... any advice????
"It's a jungle out there....."