I'm hesitant to discuss this... it's about my job...

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tangerine bear
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Date Joined Aug 2005
Total Posts : 941
   Posted 1/14/2007 5:52 PM (GMT -7)   
Hi all,

My job is taking calls at a call center, and I really like the job normally, but there is one client we take calls for that really upsets me... It's for an "anxiety cure" from a "well known" person, I'm not sure if I dare mention the name. We are required at my job to read all scripts word for word, but this one is horrible. We have to ask people very personal questions about their mental health problmes, which I suffer from myself, and some of the callers start crying and are really sick, and then we have to try to sell them a REALLY expensive product. Most of the callers for this that I have spoken with are on disability and some are on the edge of a breakdown and have NO money, much less the amount that this product costs. I can really empathize with them, but I can't say that, or tell them about this website or anything else that could really help them. It has been hard for me to get through these calls, and I'm afraid I'm going to lose my job over this. When I applied for this job, I was required to sign a paper saying that I "may have to take calls which go against my values", and at the time, it never occurred to me that I would ever be forced to try to sell "anxiety cures" to depressed people. This really is upsetting me... any advice????

Bear sad
"It's a jungle out there....." 
Theme song from "Monk" by Randy Newman
 
"Turn this car around... I'm goin' back..."
Tom Petty
 
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janetlee
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Date Joined Mar 2006
Total Posts : 1986
   Posted 1/14/2007 6:52 PM (GMT -7)   

Bear,

No one can rell you what to do in this case...all I know is that I truly believe in living the "Golden Rule". If I, in good conscience, couldn't tell them what they should be told, then I would have to either find another job or pass the calls about that subject onto someone else. You know, the people that had you sign that paper are NOT the ones that will lose sleep at night over this. For me, if I heard someone in pain, I couldn't keep my mouth shut...I just couldn't. What if they were calling as a last resort and you have to tell them "Sorry...too bad..." I'd at the very least recommend they call a crisis center. What if they became suicidal??? Anyway, this is apparently bothering you pretty bad and all that's going to do is make your own anxiety issues worse and that job just isn't worth it. I really do feel for you in this situation...HONEST!

HUGS!!!!
janet


Yesterday's dead
Tomorrow's unknown
Today is here
And soon will be gone.
Use it wisely
Before it's too late
Remember to love
And forget to hate.
janet


normalsnofun
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Date Joined Oct 2005
Total Posts : 2500
   Posted 1/14/2007 7:11 PM (GMT -7)   
Bear...*hugs* thats a toughie...I couldnt go to a job against my morals...I wish you the best of luck in your decission making...
--Michelle
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btflnvy
Regular Member


Date Joined Dec 2006
Total Posts : 87
   Posted 1/14/2007 7:46 PM (GMT -7)   
I'm so sorry you have to go through that. It is a hard decision. Maybe you can look at some other call center type jobs while working there to see if there might be a better fit out there for you.

"The measure of a man's real character is what he would do if he knew he would never be found out." Thomas B. Macaulay


jordaNZone
Veteran Member


Date Joined Sep 2006
Total Posts : 752
   Posted 1/14/2007 8:04 PM (GMT -7)   
Ok, well here's my thoughts lol
Tangerine Bear you mention that you love your job..and being compassionate by nature I bet you are really good at it too - and lets face it jobs are not that easy to get these days.
The thing is that you are not asking personal questions of these people for your own curiosity - it's just a stink part of your job :(
and further more if they don't like where your questions are going they can always hang up in your ear lol..
Most people ringing are looking for a quick fire way to cure anxiety/depression..and we all know that there is no magic cure for it - it takes hard work, therapy and meds for most of us to get over it anyhow.
You are offering a product that may or may not work - depending on the individual...and if they cannot afford it just now that's ok..maybe further down the track they may well be able to - who knows :) or maybe they will recommend to someone else who can afford and benefit from it...
You cannot save the world Tangerine Bear..and yes you are gonna get some upset people on the end of the phone..but hey if they hadn't rung  in they would be none the wiser about the said product..and they wouldn't have been able to talk to someone as lovely as you.
Look after Yourself..maintain a little proffesional distance..be glad and thankful that it is not You going thru the rough patch just now...
Maree

tangerine bear
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Date Joined Aug 2005
Total Posts : 941
   Posted 1/14/2007 9:08 PM (GMT -7)   
Thank you all so much for your replies and support on this. It is very difficult and basically is a sore subject for me because I've been there, and I can relate a bit too much. I don't approve of the tactics of this particular "client", but I'm in no positon to do anything about it. I do need a job, and I'm in no shape, mentally or physically to look for a new one right now. At least there are numbers for a crisis line listed to give the caller, and I did offer that to one person today... it just breaks my heart to have to make these calls. I think you are right Maree about the professional distance... it's just so hard to do that when you suffer from the same problems...

Thanks again and *hugs* to all,

Bear
"It's a jungle out there....." 
Theme song from "Monk" by Randy Newman
 
"Turn this car around... I'm goin' back..."
Tom Petty
 
                       VIEW IMAGE
 

                           


Howlyncat
Elite Member


Date Joined Jan 2005
Total Posts : 24909
   Posted 1/15/2007 2:26 AM (GMT -7)   
Bear I am sorry I just saw this I agree with Maree on this as well as with some of what others have said
I know how it is for you to find another job
PLEASE email me later okay
I am going to doc's and then prolly gonna have emerg scope done bleeding for 3 days well this is 4th so I am pretty lethargic and not well
Luvs ya sis
Lyn
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nervymeg
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Date Joined Jul 2006
Total Posts : 2721
   Posted 1/15/2007 4:04 PM (GMT -7)   
Hi Bear, you've got some really great advice here already.  I'm glad you've found a job you like, but I guess sometimes we have to do things we don't like in the name of our own survival.  I know a compassionate person like you must find this hard, I don't know if i could listen to other people's pain like that.  As Maree said, try and keep some distance emotionally (hard I know) and know we are thinking of you :-)
Dance like no-one's watching,
 
Love Thy Neighbour, just don't get caught!
 
NervyMeg


tangerine bear
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Date Joined Aug 2005
Total Posts : 941
   Posted 1/16/2007 2:15 PM (GMT -7)   
Thanks Lyn... I'm so sorry you have been so ill, please know that I am here for you. I will email you as soon as I get a few minutes. Luv ya too.. *hugs*

Thanks Nervymeg for your reply. I was lucky yesterday... I didn't get any calls for that product, and I came home in a much better mood. Hopefully, I won't get those often. The support of all my friends here really helps me get through so many difficult issues.

Bear
"It's a jungle out there....." 
Theme song from "Monk" by Randy Newman
 
"Turn this car around... I'm goin' back..."
Tom Petty
 
                       VIEW IMAGE
 

                           


jordaNZone
Veteran Member


Date Joined Sep 2006
Total Posts : 752
   Posted 1/17/2007 3:12 AM (GMT -7)   
Hi Bear
Glad you had a better day at work :-)
Maree
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