Anybody else work in a Call Centre?

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New Member

Date Joined Aug 2006
Total Posts : 13
   Posted 10/13/2006 6:05 PM (GMT -7)   
Yep, I work in a call centre.
After 9 years of illness (BP), I was rescued by a wonderful pdoc, who put me on the right combo of meds, made time for me for appointments and really was my driving force for entering the working world.  Years spent in psych hospitals, ECT's, too many meds made me skeptical.  I was faced with lack of computer skills due to time away for the working world, so I had to teach myself.  Another obstacle was a very spotty resume, due to years of illness.
But, tenacity prevailed, and with some volunteer experience under my belt, I found a job.
(The training session which lasted 2 weeks darned near killed me!  Lots to learn and I was the slowest).
Back to the call centre question.  I am in collections and it is very stressful.  Nasty, cranky customers take their toll on me, but I have been with this company (at this job) for almost 11 mos.  A true feat.  I find my years listening and talking with other patients while in hospital, has helped dealing with sometimes cranky people.
Deb  :-)

Regular Member

Date Joined Sep 2006
Total Posts : 362
   Posted 10/13/2006 9:23 PM (GMT -7)   
Good Job Linden! Stick with it. I've worked in customer service almost my entire life. I hate cranky, grouchy customers and have a tendancy to stick my foot in my mouth. I don't put up with it very well. Treat those the way you would like to be treated. So, that's what they get. I also did certified nursing asst. That was hard, dealing with grouchy patients who hurt all the time. Can we all relate to that one though?
I'm glad you were able to find a job. I hope things continue to go well for you.
Take Care,
    "God grant me the serenity to accept the things I can not change, the courage to change the things I can and the wisdom to know the difference."
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Veteran Member

Date Joined Jul 2006
Total Posts : 1529
   Posted 10/14/2006 6:08 AM (GMT -7)   
Hi Linden,

I am *so* impressed by how you've managed to turn things around. -- Big pat on the back and round of applause. -- Getting back to work after these things can be a real vicious circle, but you *broke it* and didn't let it break you.

I've never worked in a call centre, but I have worked on a help desk -- which is a polite term for essentially dealing with people who have problems with a service and are normally pretty riled by the time they come to get help! ;) My motto: kill that grouchiness with kindness: people tend to calm down quickly when you sympathise and are friendly as well as helpful. -- But I bet you do this anyway: people who have had big problems themselves tend to be much better at knowing how to respond to others in crisis or who are showing frayed nerves/tempers.

I have a great deal of respect for you for all you have done and are doing -- and for your wonderful pdoc.

Rosie x

People are not like fish: they do not work well battered.

When I'm not in my right mind, my left mind gets pretty crowded...


Moderator, Bipolar Forum

New Member

Date Joined Aug 2006
Total Posts : 13
   Posted 10/14/2006 10:46 AM (GMT -7)   
:-)    Thanks all for the reply, especially Rosie.
There are pluses (sp) to this BP disorder, believe it or not.  I find myself more gentle with people - not too gentle as I have to collect overdue accounts.  But you are right that the approach is the key to success.  I do become angry inside, and I can become quite snippy at times when someone has taken advantage and purchased products willy-nilly and now can't take responsibility and at least pay for some of them.  I know I will never change this, and firmness is required, but no good can come from blatant yelling.
I just want to really point out that going back to work is so very tough for people with mental illness, and those who have jumped the puddle to even attempt to return to the working world is a feat in itself.  Please pat yourself on the back - you can do it with much self-talk.  But to warn - the stigma is there big-time.
Take care.
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