Right before Xmas, I got hijacked
in my browser, and have spent the last couple of weeks trying to remove the spyware, pop-ups, etc. I have downloaded several programs and sometimes clean up one problem only to see it get detected on the next program. Then I learned about Firefox, an alternative to Internet Explorer that is not vulnerable (yet) to the garbage that microsoft is. Then I learned that microsoft had a new spyware scan program last week, ran it, and voila! Got rid of about:blank
and seemed to be keeping me pretty clean. Sunday I bought my TurboTax program because of all the free software that came with it, including Norton Internet Security. So, I installed it then learned that the firewall prevented me from connecting to AOL....so I disabled Security to go on line and download the updates, while trying to figure out how to program it to accept AOL. In the process of rebooting, something very bad happened.
Now my task bar at the bottom is blank, no start button, I cannot disable Norton (which means no internet) and I can't open it. I can't find it to remove it or uninstall it, tried to reinstall it and got an error message. My icons on the desk top have a white shadow behind them and I cannot shut down except to turn the whole thing off. I am beside myself with frustration and anxiety, I have spent countless hours fixing this and now it crashes?
I am going to talk to the IT guy here at work and see if he makes housecalls.....