Computer woes....

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Veteran Member

Date Joined Jul 2003
Total Posts : 2272
   Posted 1/11/2005 6:44 AM (GMT -7)   
Right before Xmas, I got hijacked skull  in my browser, and have spent the last couple of weeks trying to remove the spyware, pop-ups, etc. I have downloaded several programs and sometimes clean up one problem only to see it get detected on the next program. Then I learned about Firefox, an alternative to Internet Explorer that is not vulnerable (yet) to the garbage that microsoft is. Then I learned that microsoft had a new spyware scan program last week, ran it, and voila! Got rid of about:blank :-) and seemed to be keeping me pretty clean.  Sunday I bought my TurboTax program because of all the free software that came with it, including Norton Internet Security. So, I installed it then learned that the firewall prevented me from connecting to I disabled Security to go on line and download the updates, while trying to figure out how to program it to accept AOL. In the process of rebooting, something very bad happened. skull
Now my task bar at the bottom is blank, no start button, I cannot disable Norton (which means no internet) and I can't open it. I can't find it to remove it or uninstall it, tried to reinstall it and got an error message. My icons on the desk top have a white shadow behind them and I cannot shut down except to turn the whole thing off. I am beside myself with frustration and anxiety, I have spent countless hours fixing this and now it crashes?  sad
I am going to talk to the IT guy here at work and see if he makes housecalls.....

Veteran Member

Date Joined Jul 2003
Total Posts : 1294
   Posted 1/11/2005 7:17 AM (GMT -7)   

Can you get into DOS?? If you can maybe you should erase TurboTax and then reinstall it after you have rebooted. Computers are so frustrating. I have been having lots of problems with spyware and pop-ups. You do not know what to trust anymore. Yesterday I was looking up side effects for a new drug my daughter was prescribed and my anti-virus stopped me from getting into the page telling me that a virus was in the page and to not open it. Go figure!!! Hope your IT guy can help you. If not, let me know and I will ask my DH's IT guy if he has any suggestions. You can e-mail me.

Good luck and big hugs,


Many Blessings for the New Year



Life may not be the party

 we hoped for,

but while we are here we might as

well dance.

Veteran Member

Date Joined Jul 2003
Total Posts : 2921
   Posted 1/11/2005 9:41 AM (GMT -7)   
Sorry you are having such terrible sounding problems, Lori. I HATE computer problems. I was running really slow the other day and ran some spyware stuff my daughter put on my computer to check it out and there were 43 suspect files or something, so I quarantined them and it seems to be running better. I have this year's Turbo Tax to install and get started on our taxes and now I am really hesitant to install it, even though I have used it for several years and had no problems. Hope you get fixed up soon. The guy where I used to work was great about helping out at home, too. Hugs MK

Veteran Member

Date Joined Jul 2003
Total Posts : 2272
   Posted 1/11/2005 10:26 AM (GMT -7)   

I think it was the Internet Security 2005 that locked me up. I have not done Turbo Tax yet.  Yes, I had a slew of suspected threats and malicious things....and I guess I went overboard and it went nutty.

Candy, I was told to try and enter in SAFE mode and remove the Norton program that way...I'll let you know how it goes...

Lori sad

Veteran Member

Date Joined Sep 2003
Total Posts : 1373
   Posted 1/11/2005 10:55 AM (GMT -7)   
I downloaded "noadware" for 20 or 30 bucks. It's a program where you can scan your computer daily, after being on the internet and it cleans up cookies and other suspect files. My McAffee has been working great, too. AOL, well, since I want to earthlink, I can't use AOL easily. They don't play well together.

Hope all gets better.

"Our greatest glory is not in never falling, but in rising every time we fall." -Confucius


Veteran Member

Date Joined Sep 2003
Total Posts : 854
   Posted 1/11/2005 11:44 AM (GMT -7)   
Bummer, Lori. These things are so frustrating! I've lost tool bars before and have been assured they almost always turn up once the computer is off. I had to go through my tech suppost, turn control over to them, and let them fool around with it so I could turn the darn thing off. A curse on whoever invented these darn viruses, worms, etc.!!!


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