Erin, I have heard not all Norton installations go smoothly. In my case, it was actually the windows updates that crashed me.
Ro, I did the online tech support with AOL or Microsoft or someone the other day, and after 45 minutes, I was still stuck. It was hard because there was a pause of a couple minutes before his replies, and they were very scripted.
I know what you mean about switching programs, that is why I have not taken the plunge to get rid of dial-up and go to cable or dsl.
I am going to wait till tomorrow to try the next thing, as the late-night tech stuff interferes with my sleep...