I saw a post somewhere you still have not heard anything about the pump!! Have you done your trial yet? I am sorry, I cannot remember if you have or not. Have you called & spoken with the person at your drs office that does the ins contacting for authorization? I would put in a call to that person and very politely ask if there is a problem getting this approved. Ask f there is anything you need to do by way of contacting your insurance. Make it sound like you are willing to help her in any way possible. Alot of times when we call and act like we are wanting to help them out they will actually get on the ball. I don't know why, but alot of times that goes a long ways with that person.
My situation was different than yours. My ins was going to change in July of that year to a rotten company that really didn't like paying for pumps. My doc himself contacted my ins for approval to inplant the pump. My pump got inplanted on June 25 and I had new coverage effective 7-1, so we were in a race against the clock,lol. But, due to the time restraints he made the call personally and got me approved with no problems.
I don't know when you see your doc next but if you haven't been approved, then I would make it a point of reminding him its been x amount of weeks and you have heard nothing and say do I need to do something on my part or what. Remind him nothing has happened. My trial & implant was done in less than 5 days. Hugs...Susie