Pharmacists thinking they know better then the doctor (venting)

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ekkorose
Regular Member


Date Joined Jul 2008
Total Posts : 329
   Posted 5/6/2011 7:10 AM (GMT -6)   
Oh how I hate the new pharmacy we use. We moved and now live in an area with way to many pill addicts (its a HUGE problem out here) and now the pharmacy is starting to treat me like one. They are holding my RX's and taking up to a week to "order" the meds each time I come in for my refill. To make it worse my doctor switched my meds this last visit because they took Embeda off the market due to stability issues.
 
I was supposed to get my refill on Tuesday and dropped it off. Well they told me it would be ready Thursday. I called Thursday and they told me that they had not even ordered it yet. devil  I am utterly livid and I know there is nothing I can do about it. There are no pharmacies I can switch to that are not in this rural area and if I complain who knows what they will do.
 
Sarrah
 

Screaming Eagle
Veteran Member


Date Joined Sep 2009
Total Posts : 5005
   Posted 5/6/2011 9:10 AM (GMT -6)   
 
 
       Good morning Sarrah!
 
             Yes...many of the pharmacy's seem to wrongly identify patients with scripts for CP and treat them differently. I might make a suggestion, and that would to be start some doucumetation each time this happens. Keep record of it, when it happens, who was involved (Service Person's name Plate). If it continues, you will have a record of the frequency and who was involved in the poor service.
 
    I'm thinking there would be someone to complain to, but it slips my mind at the moment, but i'm sure one of the other members will know who that may be.
 
        I too have had that problem with one of the service girls where I pick up my scripts. She wispers to the other girls there when I come in and has her nose up in the air all of the time. However, when she is not there I'm treated just fine.
 
    One other thing you might consider is have you're Dr's office call and complain that several of their patients are complaining of service problems.
 
       Take care!
 
 SE wink
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White Beard
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Date Joined Feb 2009
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   Posted 5/6/2011 9:11 AM (GMT -6)   
Sarah
That is totally uncalled for, is this a small "mom & pop" type of place or is this a well known  nationally run chain store pharmacy? If it is a small "mom & pop" type there probably is little you can do. But they do have to follow guide lines ( I think? by the state or federal) so you might not be totally defenseless on getting something done. However if it is a  national chain, then I would procede to write ( or better yet call) their store headquarters, ( I am sure you would be able to find it on the internet)  But before I did any of this I would be talking to my Doctor that prescribed the medications, I would think he could call the pharmacy and would have some influence over them about this. ( after all isn't he prescribing other meds to other people that use that pharmacy?) Also, is it possible for you to use some other pharmacy? Bottom line I would not tolerate being treated that way! There must be avenues that you can take to remedy the situation, and I would get busy and be finding them!  I really am sorry that you have to experience this!
 
Good Luck to You
 
White Beard
Moderator Chronic Pain
After spending nearly 22 1/2 years in the USAF, I retired in Sept, 1991. I then went back to school and became a licensed RN in 1994, and I worked on Oncology and then a Med Surg Unit, I became disabled in late 1999 and was approved SSD in early 2002!-- DDD, With herniated Disk at T-12 and L4-5. C5-C6 ACDF in Sep 2009, C6-C7 ACDF in Mar 1985, Osteoarthritis, Ulcerative colitis, Chronic Pain, Fibromyalgia, Complex Sleep Apnea, and host of other things to spice up my life!(NOT!) Medications:Oxycontin, Percocet, Baclofen, Sulfasalazine, Metoprolol, Folic Acid, Supplemental O2 at 3lpm with VPAP Adapt SV I am White Beard with a White Beard!

Alcie
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Date Joined Oct 2009
Total Posts : 5028
   Posted 5/6/2011 9:54 AM (GMT -6)   
There is no reason your Rx can't be ready the next day. Pharmacists order by internet and there are deliveries daily. I'm in a rural area too. If the pharmacist wants to he can call your doc and confirm the Rx. The only reason for a delay is if you are asking for a refill too soon from when it was prescribed.

I'd switch pharmacies even if it meant a slightly longer drive.

I agree with white beard - call pharmacy headquarters and complain. Follow up with a letter.
Alcie
 
 

Medically Maligned
New Member


Date Joined Dec 2010
Total Posts : 13
   Posted 5/6/2011 10:08 AM (GMT -6)   
Hi,  What is this medication suppose to treat?  Sometimes, well usually, pharmacists do know more than doctors about all the different medications.  They work with them every day which the doctors deal with only a few.  Have you tried taking your scripts in a few days earlier to try making up the extra time its taking the pharmacist to do their job?  Hope your problem gets resolved.  Take care,  Gary

NiNi53
Veteran Member


Date Joined Mar 2011
Total Posts : 816
   Posted 5/6/2011 3:25 PM (GMT -6)   
Is so happened when I began taking a steady dose of narcotic pain meds back in 1996, the only pharmacy that had the meds I had been prescribed were at this little pharmacy inside a local and small grocery store, the store is a Co-OP which means that the people who lived in this small part of what we call old Greenbelt, which is in Maryland where I live. I have been going to this same pharmacy since 1996, and I have to say my pharmacist is a wonderful woman, she is kind, if sometimes I dont have the money to pay for my prescriptions, she will give them to me knowing I am always coming back to her.
 
Over the years I have moved around somewhat but was always relatively close to her pharmacy.  Two years ago I moved out of the county where her pharmacy is. I tried two times to go to pharmacys that were closer since I am on public transportation.  One was a pharmacy in a Target store, the other well I dont even remember.  After the second one, I now take 3 trains and 4 buses to get to her and believe me she is soooooo worth it. I will never leave her again.  Hoping your problems with your pharmacist gets settled, no one should be treated so badly by someone that you need to be on your side.  Remember you pay her to do her job.
degenerative disc disease, fibromyalgia, osteoarthritis, neuropathy, lumbar laminectomy july 1998 no help, rechargeable neurostimulator unit low right back w/lead wires to left side and right leg unit not working just sitting there.i am 57 years young in may will turn 58. i have 2 grown daughters, 25 and 29. i have 2 grandchildren, 9 year old grandaughter and 5 yr. old grandson

CrohnsPatient
Regular Member


Date Joined Feb 2008
Total Posts : 314
   Posted 5/6/2011 3:38 PM (GMT -6)   
Why can you not switch to a rite aid or a walgreens, granted these arent the best pharmacies to begin with but its a change. theres no reason why a pharmacy should take even a full day to order medication or to fill them. I go to a grocery store pharmacy, Farm Fresh here in Virginia, and they have my scripts ready within 15 to 30 minutes every single time...

I'd def switch pharmacies and I'd let them know their losing your business and why when you do leave. Any pharmacy can order any medication so no need to worry somewhere else cant get the medication you need.

Blessedx8
Veteran Member


Date Joined Aug 2008
Total Posts : 3193
   Posted 5/6/2011 5:43 PM (GMT -6)   
Yeah, I'm w/ WhiteBeard and the others here, too.  This is just unacceptable.  I use a chain pharmacy and have gotten to know the pharmacist/staff pretty well.  I know, in the beginning - they were like "I can't believe all the meds this woman is on!"..... but as they got to know me, know my conditions and so forth - they are just wonderful to me.  Many times, I'm too sick to go in and my husband goes to get them; but everytime I go in - they are wonderful to me.
 
Do you have a bigger chain-like pharm you can go to - Walgreens, CVS, WalMart, etc?
 
And, like the others said, there's no reason that your meds should take so long on a regular basis.  Once in awhile that happens, but it should not happen each month.
 
I'm sorry :(  --Tina

mrsm123
Veteran Member


Date Joined Dec 2007
Total Posts : 1235
   Posted 5/6/2011 6:28 PM (GMT -6)   
I was a long time customer of Rite- Aid pharmacies , for more than 10 years and now I wouldn't touch them with a ten foot pole. After my first year post op , I was on the same meds, same doses, same doctor, same, exact fill dates 30 days apart. They hired a new pharmacist, who was the ONLY one who when it was her shift, never had my meds, despite my calling to let them know that I would be coming in to get my scripts filled on such and such a date, and they would miraculously run out, just supposedly before I got there, but if I went in after her shift,they somehow managed to get them in stock , even in the evening.
I asked her what the problem was, got nowhere with her, she just didn't want to fill the scripts, because she called my doctors and argued with them about the dosing schedule, not once but several times and finally told them that she had a moral problem with filling them.
I found a mom and pop pharmacy, I never have any problems whatso ever getting my meds filled on time, with extremely courteous service now.
Motorcycle accident 1992, Back problems from 92 to 2005. August 2005- early 2006- Chiropractor care
March 2006- consult with surgeon -PLIF/TLIF L4-5, spondylolysthesis, canal and foraminal stenosis, multiple herniations
Post Op Cauda Equina Syndrome
Revision August 2007- salvage op
March 2011- 2nd onset of Cauda Equina Syndrome
Needs surgery to prevent paralysis

CrohnsPatient
Regular Member


Date Joined Feb 2008
Total Posts : 314
   Posted 5/7/2011 11:05 PM (GMT -6)   
I'm sure your pharmacist calling the doctor repeatedly and argueing the dosage schedule is ridiculous. Sometimes Pharmacists think they have M.D. after their name, which obviously they didnt. They want to practice medicine but dont want to go to medical school.

And for the pharmacist to then just 'fall back on', because thats what she is doing, the doctor has obviously proved her wrong and she has no more arguement to say to him, she has no other options then to just basically say i dont want to fill it because morally I have a problem with it. Well I'm pretty sure its not legal for her to not fill something based on 'moral issues' what moral issues could their be, its not like this is birth control, or that the medicine your on is unacceptable or not normally used for this illness or symptom. It's just not particularly right and I would surely think she is breaking some laws, the LEAST I would do is call the district pharmacist first and then move up to the regional Pharmacist and so forth until you get some response on this because she's trying to play doctor I'm thinking.

mrsm123
Veteran Member


Date Joined Dec 2007
Total Posts : 1235
   Posted 5/8/2011 1:23 AM (GMT -6)   
Actually, a pharmacist can refuse to fill a prescription that she morally objects to, or refuse to fill it for any reason. No matter what your prescribing doctor says. She objected to the Lyrica because I am at the maximum daily dosage, she objected to the oxycontin that I was taking at the time because it is supposed to be 12 hour dosing and my dosing schedule was every 8 hours, so she considered that to be "off label", she objected to the baclofen for whatever her reasons were, and on and on.....
The simple matter of fact, is that she didn't like filling opiate prescriptions, so she refused to.......unless it was for acute pain.
I switched my pharmacy, with my doctor's blessings after she repeatedly called and questioned him about my dosing schedules and the medications that I was on.......
Sandi
Motorcycle accident 1992, Back problems from 92 to 2005. August 2005- early 2006- Chiropractor care
March 2006- consult with surgeon -PLIF/TLIF L4-5, spondylolysthesis, canal and foraminal stenosis, multiple herniations
Post Op Cauda Equina Syndrome
Revision August 2007- salvage op
March 2011- 2nd onset of Cauda Equina Syndrome
Needs surgery to prevent paralysis
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