Remote controller with csc displays a lock in a circle with a line through it. Any experience?

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PDDISPATCHER
New Member


Date Joined Jun 2011
Total Posts : 1
   Posted 6/15/2011 9:05 AM (GMT -6)   
The remote seems to have no contact with the device. Is it device or remote?  I will be calling in a bit. Any experience would be helpful.
thanks PDDISPATCHER

kat1611
Regular Member


Date Joined May 2011
Total Posts : 104
   Posted 6/15/2011 3:28 PM (GMT -6)   
When you turn your remote on does it beep, then ask for an upload? If yes, can you locate your unit and upload? If yes, is that when you see a lock with a circle and a line through it?

kat1611
Regular Member


Date Joined May 2011
Total Posts : 104
   Posted 6/18/2011 11:28 AM (GMT -6)   
It's been a few days since I've posted, I hope you had a chance to speak to your rep. It sounded like you were locked out either by accident or on purpose. Some dr.s will have the remote pre-programed so you can only do certain things and some dr.s will leave it up to the patient and the rep. Hopefully you've had a chance to get this straightened out. Good luck with your unit either way!
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