If your insurance is a group policy through an employer, start with the Benefits Coordinator. That person should be able to help you get an approval sooner. Don't just take some idiot at the insurance company's word for the final answer. You'll have to work your way up the food chain to get the right person. That's where the Benefits Coordinator should help - with the name of a patient advocate to help get this through.
Living in the Republic of Texas minus a gallbladder, a couple of cervical discs, appendix, uterus, and 18" of colon; but living with my wonderful husband, 2 dogs, 1 cockatiel, and 2 gold fish.