Hello. I hope that everyone is having as pain-free a day as possible.
Can I get some feedback on how I should handle a nurse from my doctor's office that was very rude and insensitive to me earlier in the week? I'd appreciate any feedback on how you've handled rude doctors and nurses in your own life as well.
My regular doctor is out because he just had surgery. I have severe abdominal and pelvic pain due to hydronephrosis, endometriosis, and partial bowel obstructions. I take Lortab and Percocet for the pain, and my doctor has been following the recommendations of a respected pain management team. He gives me a set amount of pills each month. (This pain management team only gives advice and doesn't actually prescribe the meds.)
Last week, I called to get the Percocet prescription, and a day later, the doctor's nurse called back and said that it was ready. I picked it up and then noticed that my doctor's associate had only written for half the amount. I called the office back and left a message, asking if the doctor would write for the remaining quantity. I explained that my pain is hard to control even with the full amount of Percocet, so I needed to get the entire amount.
The nurse called back the following day and was very snippy. She told me that the doctor had underlined the lower quantity in my chart and that she was certain he would not write for more. I asked if she would ask him, and she hung up on me.
The next day, I called back once more and repeated that I needed the remaining quantity of medicine. I told them that I could get the pain management doctors to call and remind the office of the set amount. Later, the same nurse called me back one last time and was absolutely nasty. She shouted into the phone, "You have more than enough to manage your pain. This is absurd. He is not writing for any more because you do not need it." Then, she raised her voice even more and shouted, "Don't you dare call back here again," and she hung the phone up with a bang.
I started crying right away. My pain is very real, and I do not take a huge amount of medicine. The doctor and his nurse treated me like a drug seeker, which is the farthest thing from the truth. I have a huge amount of respect for these meds and do not abuse them.
My pain ended up becoming very severe as a result of not having enough meds to control it. It was so bad that I thought something in me had exploded. I almost went to an ER, but the cost kept me from actually going in. I don't have the extra money to pay for that now. So, for the most part, I curled up and lived through the pain. It was horrible.
Now, I'm wondering if I should say or write something to this nurse and doctor. I don't appreciate being talked to that way. Do any of you have any suggestions? When my regular doctor gets back, I'm going to let him listen to that nurse's final message so that he can realize how nasty she was.
These health professionals need to realize how powerful words can be. They can't judge their patients like that because they haven't been in their shoes.
Take care, everyone. Best wishes to each of you. Thanks in advance for your input.