I know several others have posted their frustration with Medco and I just have to do it today. I asked my GI to switch me from Cimzia to Humira the second week of June. So the prescription finally made it to Medco on 6/23. I have called at least once a week since then for status updates. Here is the range of what I have been told:
6/28 - They were waiting on info from the dr, which they faxed him on 6/25 and he hadn't responded yet. I called the dr's office and was told they only received a fax on 6/22, which they sent back that day. I gave them the co-pay assistance card information.
6/29 - Was told by Medco they now have everything they need for the prescription and are just waiting to verify the coverage for the co-pay assistance program.
7/1 - Called to see if they got what they needed on the co-pay program and was told they didn't have the prior authorization from the dr. yet. I asked them to refax it to his office. Left message at his office to please get Medco straightened out.
7/2 - First call I actually received from Medco. Was told they called and faxed dr. office and that they are not responding. I called dr's office again and spoke to someone else.
7/7 or 7/8: Received automated call first thing in a.m. that they had what they needed from the dr. now and was processing it.
7/9: I called to check on status and was told she doesn't know why it's taking so long but it's in process and I should hear from them by 7/12.
7/13: Just called and was told there is no prescription for Humira in their system. I told her the whole story and that I can see it showing up online as being in process and she said they need a prior authorization. When I questioned her on whether or not they have it, she put me on hold for a while to review the notes. Came back and said she will "special route" it because she can see that it was approved (so you can actually see the prescription now when you just told me you couldn't?). She said I should hear from them in 3-5 days.
So, they've had it for 3 weeks tomorrow and they still need another 3-5 days to process it? I was supposed to start it last Saturday, so it will end up putting me at least a week behind and I'm miserable right now. Oh my gosh, how can you get so many different answers from them? It worries me that they are the people we rely on for our meds...there is no telling if we even get the right pills in our bottles.
Thanks, just needed to vent to people who understand.
Crohn's Disease, Acid Reflux/Gastritis, Hashimoto's Thyroiditis, Endometriosis, Arthritis, Depression/Anxiety. Too many meds to list them all. =)