Posted 6/4/2011 1:18 PM (GMT -6)
Make sure you keep a log of the dates on which you called, what you requested, and when (if ever) you received a call back. Make sure to note that you never received a return call, when you've given her enough time to respond and she's hasn't responded. And definitely include items like your not having been included on the appointment list after calling to request an emergency appointment.
When your log is sufficiently lengthy, or when you've just run out of patience, make a copy of your log, hand it to your doctor, and let him know that, despite his best intentions, nothing has changed.