Hey, Jamie....you are not a pest! (((hugs))) You are hurting because someone you love is struggling, and you want to help! That is perfectly natural. Is there any kind of advocacy group or individual who could help you with your problem re: the agency? You know you have my full support and compassion. I don't know much about these situations, but I will be here with a listening ear. Remember to take care of yourself, too, because you need to stay strong and healthy in order to help others.
"Your task is not to seek for love, but merely to seek and find all the barriers within yourself that you have built against it." ~Jalal ad-Din Rumi