Screwed up and going down

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Regular Member

Date Joined Feb 2003
Total Posts : 151
   Posted 10/19/2010 10:33 AM (GMT -6)   
Sometimes I get this awful feeling that I can't shake.  While at work yesterday I found a couple of errors I made.  Neither one means the end of the world but to my boss you would think so.  I noticed yesterday when doing my income reports that there is this one tenant who has not paid rent for the past two months.  I would not have caught it except that I printed off their payment history.  I am going thru and sending notices to tenants who owe money for various reasons.  This persons report shows no rent paid for Sept. and Oct.  Apparently when they renewed their lease last spring, I did not get the new dates into the system.  They have paid every month.  Since according to her report they had gone month to month so the non-payment did not show up.  I admit I am not always good at remembering to enter new lease dates.  When you go to enter a tenants payment it shows in their file what they owe.  If it is out of the lease dates it does not show they owe and I have to go in and manually put the charge in the system and then enter their payment.  I sent them an eviction notice yesterday after my call went unanswered.  If they come thru with their rent plus late fee's all will be fine.  I can just make sure that I go thru and make sure I catch anything I missed on other tenants.  I also called another tenant because they paid their June rent $200 short.  I had known this in the past but was busy and forgot to notify them.  No excuse.  They told me yesterday they were not going to pay the $200 and they had planned it this way.  They are claiming they went without their air for 3 weeks and it was so hot.  They reported it.  I passed it on to the maintenance guy.  It took longer because they needed a part that had to be ordered and it took a while.  Tenants are complaining that they were never notified that anyone had come into their apt. to check.  The  maintenance guy says he puts a notice on the door everytime they enter.  To be honest, I do not believe that because other tenants have complained about the same thing-no notice.  I will have to give them an eviction notice but maintenance and I want to be sure we get everything in line first because they will either want to contact the owner or will just move out and we will have to take them to court.  It is a married couple that own the complex.  He can be unreasable at times and sometimes if you make an error he will get very upset.  While this is the first time I have done this type of work, I have never succseeded in my past jobs so I always have this terrible feeling I am going to lose this job.  Even though his wife has told me I never have to worry, sometimes she gets all over me too.  I end up feeling worthless alot.  I can't and don't want to find another job.  I believe down deep that I do have job security and need to get all the experience I can as I want to do this type of work in the future.  I get very anxious when incidents like this pop up and can't seem to let it go until it is resolved.  I want to look at each mistake as a learning experience and go from their.  I should have caught the fact this one tenant had not paid last month but it was not a good month.  I had surgery the first of the month and got behind because I was in pain and had the use of really only one arm part of the time since the surgery was on my left wrist.  They removed 3 small bones.  I just wish I knew how to handle all of this, esp. the one owner because he can be next to impossible at times.  If things do not go right he will tend to get very upset.  I sometimes feel if it was not for his wife, I would not be here.
Thanks for listening.

Elite Member

Date Joined Apr 2007
Total Posts : 32602
   Posted 10/19/2010 10:44 AM (GMT -6)   
My general theory is that mistakes are always going to happen. Always, always, always. If you aren't making mistakes occasionally, then you're probably not working. Realizing this has helped me be able to look at my mistakes objectively, determine why I made them, then figure out how to prevent them in the future. Doing that calms me down a lot.
Once I worked for a manager who was feared by everyone. Physically and verbally intimidating, he would pounce on every little thing that went wrong, and people were always afraid of him, and even more afraid of messing  something up. Once I accidentally damaged something. The manager walked in the room and noticed it immediately, started to get red and puffed up, and raised his voice, "Who did this?!?" I stepped forward and and said "I did." It was like the air was let out of a balloon. He was almost shocked that someone would admit a mistake. Then he straightened his tie and said, "Let's fix it." And we did.
Move forward now and keep on recognizing the good in yourelf.

Moderator: Anxiety/Panic, Osteoarthritis, GERD/Heartburn and Heart/Cardiovascular Disease.

"If you can't change the world, change your world"

Elite Member

Date Joined Mar 2009
Total Posts : 20279
   Posted 10/20/2010 6:19 AM (GMT -6)   
sending healing vibes your way chelsi. take care of you. jamie.

Veteran Member

Date Joined Jul 2008
Total Posts : 2317
   Posted 10/21/2010 9:49 AM (GMT -6)   
Hi Chelsi,
One thing that helped me was attending some seminars on how to "Manage Your Boss". Bosses are people & like everyone else they have their weaknesses, annoying habits & relational issues. Realizing that your boss(es) are probably never going to change, but that you can change how you interact with them can be very freeing. I'm sure you can find some resources on your own, but here are a few to get you started:

I think this one's my favorite. Maybe your boss fits into the "atila the hun" category. Sadly, since he's the owner, he's not likely to get fired, but maybe just knowing that there are people like that out in the world will help. Also, many bosses are primarily one style, but may demonstrate other styles depending on the situation. If your boss ever does show a different (more tolerable) style of management, do what you can to support & encourage that kind of interaction. :) Here's the link:

good luck!

Veteran Member

Date Joined Jul 2008
Total Posts : 2317
   Posted 10/21/2010 10:00 AM (GMT -6)   
btw - I don't think they can sue or discount their rent due to lack of a/c. I had a tenant try to tell me that once so I looked into it. Only lack of heat is a reason to withhold rent. Air conditioning is obviously a huge selling point, but it's not necessary. The issue about the repair guy going in unannounced is an issue, though (are you sure he actually went in? I'd wonder whether there actually was an issue with the part or whether he just made that up and never even checked on it -- guess I'm a bit jaded).

Often your local Bar Association will post landlord-tenant laws on their website. If you google the name of a major city in your state together with "Bar Association" you should be able to find something. I know in IL they can get mad & move out after giving appropriate notice (typically, 60 days), but they can't withhold rent for no a/c unless you have a non-standard contract (which isn't even allowed in our city limits) that specifically promises a working air conditioner during specified months of the year. If you're too nervous to ask your boss, you might be able to find out what the law says on-line (be careful, though. don't trust any websites except government sites & bar association sites). There might even be a hot line that you can call for free to find out what the law says.

Hope that helps. Try not to worry too much. Like Kitt said, we all make mistakes. The important thing is to own up to them & try to fix them as quickly & thoroughly as possible (and maybe send out a few resumes just in case ;) probably don't need to but it never hurts).

New Member

Date Joined Oct 2010
Total Posts : 4
   Posted 10/21/2010 10:10 AM (GMT -6)   
I am new to this site as of fifteen minutes. I have to tell you that your post brought me back to an old memory. I used to have a job where I was responsible for getting people evicted for non payment of rent. After all the preliminary stuff, it would come down to my getting a phone call from the sheriff as a last check to see if rent had been paid. I didn't post rents, I just had to look at a (then very antiquated) computer screen, add up rent due vs. rent paid and give them the go-ahead. I made a mistake once, didn't add correctly, and started eviction on a family that had paid at the last second. When I learned this, I freaked. Before that, I guess I had been depressed in younger years but no mental health symptoms since then. I lost it. I actually remember losing feeling on one side of my body. I guess a reaction to the stress. I took a cab and went home and didn't come back. Period. My bosses were lovely about it and insisted that everyone makes mistakes, etc. but I couldn't forgive myself. Looking back now, I realize it was a ridiculous system, one fraught with peril for everyone, and I should never have been placed in that position. But it sure did take time for me to see it in that light. I blamed myself. Yeah. I couldn't work. It did finally make me go and get training to get a better job, as a paralegal, a job I held happily for a long, long time. There is no moral to this story. The hardest thing is to believe that sometimes things get better. Sometimes you have the strength to go forward and make some changes. It usually doesn't happen without some serious suffering. I am crying as I write this because this is all something I don't feel or believe right now. I know it's true. I know that what I'm feeling and the fear I have could quite possibly end up okay in the end. But, man, it sure is hard. Hard to keep trying. Very hard to keep trying. I hope we both keep trying, just for now at least.

getting by
Forum Moderator

Date Joined Sep 2007
Total Posts : 42612
   Posted 10/21/2010 10:23 AM (GMT -6)   
Hi Fakingit,

Just wanted to welcome you to the forum. You have come to a wonderful site where everybody is so kind and compassionate.

Keep posting.

Hugs, Karen
  Moderator-Depression and fibromyalgia
fibromyalgia, Chronic fatigue, depression,allergies
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