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Dexcom G6 Supplies

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Diabetes
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CaliJR
Veteran Member
Joined : May 2015
Posts : 783
Posted 3/31/2021 1:51 PM (GMT -6)
Hi all... I have been on healing well for many years under Prostate Cancer forum, but first time on this group. I have non-diabetic hypoglycemia for past 6 or so years. My endocrinologist put me on the Dexcom G6 about 3 years ago due to hypoglycemic unawareness. It has worked well for me but recently Dexcom told me they were switching me over to another vendor to order supplies. ADS in Carlsbad CA. Well... it has been a terrible experience. I ordered my transmitter 2 weeks ago and still haven’t received it. I have called them 3 times in last 3 days to order more sensors and they say they are really busy and will call me back. No call backs. So any of you use a supply company for the G6 that you like? Thanks for the help! JR
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Lanie G
Forum Moderator
Joined : Nov 2006
Posts : 6960
Posted 3/31/2021 3:18 PM (GMT -6)
Hi CaliJR and welcome. I don't use this but there might be others who do and I hope they can post some responses. As far as this company's customer service, it sure seems bad in every way to me. I would tell my insurance company as well as the endo because this kind of customer/patient treatment is really not acceptable.

I wish I could help more. I'm sorry.
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