Spirit...I had to call the cable company the other day because our computer and telephone service was going on and off. (can do without the phone but the hubby makes his living on the computer) First of all, I am VERY hard of hearing because of Meniere's disease. Despite that, I finally got someone on the phone and could not articulate a single thought. I kept refering to equipment as 'thingys' and 'whatchamacallits' ...couldn't think of router and cable box. I could tell the woman was getting very frustrated as she tried to talk me through resetting everything. Finally, I got the hubby, who was snowblowing the driveway, to talk to her. I don't take any prescsription pain meds so I know it wasn't that. I'm gonna just say it's the ole fibro fog and leave it at that. I know how difficult it must be for you to have to earn a living trying to be coherent and alert. I could never do that...I am so proud of you that you keep on, keep on.
Huggies, my friend
I could be the fog, Spirit. What about writing down a list of common words that you need to use in these situations with these customers. Then, if you go blank, you scan the list and find it. That's the problem I have. I'll do fine but then can't pull up a word and then I lose my train of thought. (It has left the station! ) So perhaps that would help you AND would help bring your confidence back. If you are so worried about this (fear) it is affecting your confidence and that can cause you to forget even more!
It's wonderful that you can work from home and I know all of us can use extra money. If I could have a job like that, I would but I'm legally deaf and really can't use the phone. So, see it this will help you. Start the list and add to it as you remember other key words. You could write key phrases down too. Then, you won't worry about not being able to come up with the words.