Posted 8/12/2011 12:31 PM (GMT -7)
I have been waiting 4 months for my first real rheumatologist appointment. I had an "assessment" in April and since I didn't seem to be in any immediate danger, health wise, I had to go on the long list. My appointment was set for next Tuesday at 1:30
Yesterday late afternoon, I get a call from their office (left a voice mail) saying my appointment had to be changed, and my new one was going to be the next morning at 10:30. Well, I just can't do 10:30 on a Wednesday, at least not without a little bit more notice. So I called back right away but of course, got voice mail, and left a message. After a couple of hours I wasn't getting any answer still, and when I found an alternative phone number for the office on my call ID (fax machine?) my MIL had me call that line. And I got through! I told the receptionist "I don't mean to be rude, BUT...." and off it went.
The only explanation I can get is that "the doctor isn't available to see me at that time anymore." Nothing else. I ask, is there an emergency or some other legitimate reason for my appointment to be cancelled at the last minute (I know it is not really last minute, but after 4 months, less than a week's notice is last minute enough for me)? The receptionist says she doesn't know. Hm. Well, since I know this is a small office with two doctors and just a couple of receptionists, I don't really believe that. Then she tells me that the ONLY possible opening is the Wednesday at 10:30 appointment, and if I don't take that one then it will be at least until after the doctor comes back from vacation, she really has no idea how fast they could get me in, even if it will be September.
I am LIVID at this point. I am not the one changing the appointment, why do I have to be the one to completely throw her life upside down to suit them? Since it is the doctor doing the changing, especially after 4 months and with little notice, shouldn't she be the one trying to make space and accommodate the patients she's screwing over last minute? No, apparently I have to be jammed in right before she takes vacation. Could the receptionist have a brain in her head and maybe ask some of the patients who DO have flexible schedules if they'd be willing/able to switch their appointment that week for someone who has been ****ed over by the doctor?
The receptionist says she will call me back after she's talked to the doctor. Ok, well, you are only open until 5 on Thursday, and you are only open until NOON on Friday, and the doctor isn't in on Mondays... so, I have to wait until the day that my appointment is supposed to be to find out if it is being changed? On the voice mail message for the office it says it can take up to two days to hear back from them if you leave a message. I ask her if I am going to have to wait the two days and she says she doesn't know. Um, well, see, are you kidding me? Are you not the one returning the calls? Are you not the one who is going to take 10 minutes to talk to the doctor about other possible scheduling? I can not believe the audacity or the lack of professionalism that they're showing me, and I haven't even gone for my first real appointment yet!
I called and left another message this morning. Clearly, I've not received a call back.
Don't get me wrong, I know people have to wait to see specialists, and I know that schedules have to change last minute. But only giving me ONE possible time to go in without any other flexibility? And then punishing me for not being able to take it? And the receptionist couldn't even come up with some sort of lie to make me feel better and say the doctor has some sort of emergency or a funeral to go to or something? At this point I just feel like she's going out for a long lunch that day.
This could possibly be the longest post ever about being angry at a doctor for something not serious. LOL Sorry! Needed to vent, I guess.