That seems crazy! Get your human resources person at your workplace to get on the line with the MetLife representative they work with and get it bumped up outside of the normal paperwork route. With the company backing you, I would think that would correct the problem.
Oh, wait, is this NOT paid for by your employer? If not, ouch. Get some letters from work and call your agent and see if they can help out. Don't give up!
Lynnwood, Lupus & Sjogren's ModeratorDIAGNOSING-LUPUS & LUPUS-RESOURCES
"Life is far too important to be taken seriously" - Oscar Wilde