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Regular Member

Date Joined Sep 2008
Total Posts : 123
   Posted 10/28/2008 8:19 PM (GMT -6)   
I e-mailed them with a question - no response. I also requested a test kit through their site - no response... Is this normal? I am assuming a call is best. Test kits are free, right? What else do I need to know. I just want the basic WB through them. Anyone know the cost? Is mdlabs better?

Veteran Member

Date Joined Feb 2003
Total Posts : 9208
   Posted 10/29/2008 6:32 AM (GMT -6)   

Hi bailygirl76.  I suggest calling them at 800-832-3200.  They are in CA so be aware of the time change. 

Test kits are free. You have a doctor draw the blood and send it in.  The results will be reported to the doctor.  I think IgeneX is a better lab for the Western Blot.


Martha's Vineyard
Veteran Member

Date Joined Jul 2008
Total Posts : 1119
   Posted 10/29/2008 9:57 PM (GMT -6)   
I have not been pleased with Igenex. They charged me 1,700 for my test and it took them 3 weeks to finally get the test back to my dr. And then they came back incomplete.
They also did the same thing with my daughters test. Costing me 1,700 and the test were all in complete.
I am still trying to get all of the results back from the lab.
When you call you usually get an answering machine. And when you do get through. It takes for ever and I always got such a huge run around.
My Dr. from the clinic is trying to get the results be faxed for me and my daughter.
The lyme came back but all of the co -infection test came back blank,
After spending close to 4,000 cash and waiting over 5 weeks we still do not have our answers.
I got Lymes in 2004. So did my 11 mos old daughter and my favorite dog Toto.

Veteran Member

Date Joined Feb 2003
Total Posts : 9208
   Posted 10/30/2008 6:27 AM (GMT -6)   

Martha's Vineyard, I am sorry you have not had a good experience with IgeneX. 

I have never had a bad experience with them.  It takes about three weeks to get results because that is how long it takes.  Whenever I have called them, someone answers the phone.  They are in CA so you need to be aware of the time difference.  Maybe you called them when they were closed?

I hope you can get your results soon.

Veteran Member

Date Joined Jul 2007
Total Posts : 715
   Posted 10/30/2008 6:31 AM (GMT -6)   
I just did the whole Igenex testing also but I got the test kit from my doctor. It does take about three weeks for the results. I haven't had a problem with them either. I think everything I had done including WB and the entire co infection panel was a little over 900.00 which we will submit to our insurance. The do send a detailed statement for the insurance companies.
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