Yesterday afternoon I filed a complaint with Kodak like many here after learning about their Mom-A-Thon promotion on another Lyme Disease forum. I got a boilerplate "we'll get back to you in 24 hrs" reply.
Then I tweeted about my outrage on Twitter, which got an IMMEDiATE response from Kodak's Chief Blogger, Jennifer Cisney. She said, "I hear you and will get back to you shortly."
It was 10-15 minutes later that the offending note at the bottom of the Mom-A-Thon ad was removed. Jennifer Cisney wrote back to say they'd removed it, it was meant to be humorous but probably went too far, and they were sorry for any offense.
This morning I received another quasi-boilerplate email from Kodak corporate communications, who seemed to be clueless that the ad had already been amended.
Forget filling out contact forms or writing if you want immediate corporate attention. Twitter seems to be the fastest route to action.
P.S. PM me if you want a link to my lyme site where I spell out what happened and include the original offending ad copy language.
I'd like to see the site and the "language". Thanks.
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it's the only thing that ever has. - Margaret Meade
06/00- The beginning, 08/01-LD positive, 10/01- Igenex and CDC LD positive, 10/02-LD positive, 11/03-LD positive, 10/07-Bartonella positive, CD57=3, possibly just tested positive for koseri IgA, Morganella motgani,Rocky Mountain Spotted Fever (RMSF - yay! another acronym), Typhus Fever, Klebsiella pneumonia, Proteus miabilis, Citrobacter i IgA, Hafnia alvai IgA, NKC4, Interleukin 4 (IL4), IL8, Immunobillin (IM01).
Current Rx's 11/12/08: Wellbutrin 300mg, Paxil 60mg, Xanax 5mg, Acidophilus, Lyrica 600mg
"Medicare/SSDI theme song" - http://www.youtube.com/watch?v=MgHioCC3yCo&feature=related
"How much more can I take?", song - http://www.youtube.com/watch?v=5gHiR1xeOSs