I went to the doctor on November 24th, which happened to be my anniversay. My insurance had just recently changed (a job change) finally allowing me the ability to go on treatments as I could not afford them before. My doctor's office is an hour away, and my appointment was for 3:00. My husband and I decided that we would go to the appointment, and then go to a nice restaurant to celebrate our anniversary. When we arrived at the office, they checked us in and didn't say anything about how their appointments were going. Well, long story short, we ended up waiting for almost 3 hours for my appointment. The doctor came in, gave a brief apology for running so behind, and then told me I needed a new MRI and that would determine which treatment he would put me on. He spent maybe 5 minutes with us. I had previously been on Avonex a few years ago, which worked great for me, so I assumed that would be my treatment. However, he said he would need to have the MRI done first, and then we would look at treatment options. Appointment over. Needless to say, at that point we had been away from home for over 4 hours and needed to get back home to our kids. We quickly went to pick up our anniversary dinner through a drive thru. Well, I had my MRI on December 1st. I called my doctor's office on December 8th to get the results of my MRI and find out which treatment the doctor wants to put me on. They told me that they would pull my file and call me back. No phone call. I called the office again on December 19th, they put me into a voice message system. I decided that it was Christmas and New Year's and that I needed to give them time to call me back at such a busy time of year. I called on January 6th, the receptionist put me through to a voice message system for the nurse. No response. Finally yesterday my husband called to politely ask how long we would need to wait for the results, that we want to start whatever treatment asap. Well, the receptionist said that the doctor had 30-40 patients ahead of me that he needed to call before he even gets to my file. My husband expressed frustration about having to wait almost 3 hours for our appointment, and then having to wait so long for a return phone call. The receptionist freaked out and started saying that 3 hours is not unusual with a specialist, that they are not a general physician's office, and that we would just need to be patient. My husband said that it was unacceptable and asked for a phone call to be returned by the end of the evening. Again, the receptionist was extremely rude and said that they were very busy and that she could not guarantee us a phone call back. She said that they only return phone calls that are an emergency or that are important. Well, we didn't get the phone call last night. I am frustrated because we have already paid the doctor's bill, both our share and the insurance has paid their share. I feel like calling and asking them for every cent back from that doctor's visit along with all of my records so that I can go to a new doctor. I have been with this doctor for 12 years, and he is fabulous. But I'd rather go to a mediocre doctor who has the time to take care of me rather than just be ignored like this. Does anyone have any suggestions?