Hi Momof6angles, and welcome to the board!
I’m afraid I can relate to your experience all too well. I spent a couple of months trying to get someone from my clinic to simply return my phone calls, just to help with additional authorization for a med. In order to contact my neuro’s office, you have to leave a voice mail, and cannot actually talk to a real person, unless one decides to call you back. They didn’t respond to multiple faxed requests from my pharmacy either. This is just one example, but I have had many things like this happen.
The problem with some of the neuros, especially at well-known MS Clinics, is that they are so totally overbooked. They might be wonderful doctors, but if you can’t get any response from them or their staff, and only get to see them for 5 minutes at office visits, then you might not see any benefit from their expertise anyhow. Is this the first time you've had this happen with this neuro in all the time you've been seeing him? If so, then maybe there are staffing issues or other factors involved that might get better, and it might be worth sticking around. This does not excuse what has happened (especially the rudeness of the staff, there is no reason to be rude), but a good neuro is definitely a precious thing. However, if this is how things are going to be with this neuro, maybe it is time to move on. I know from people on this board, that there are still neurologists out there, including specialists, that are not only great doctors, but are also responsive and more available to their patients. If you do decide to look for another neuro, you might contact the National MS Society to see who they can recommend to you in your area.