I have been communicating with Edgepark lately, and wanted to share some information with you all....
I have a name and toll free telephone number of the senior customer service rep in the area that would handle requests for Ostomy supplies. I have dealt with this gentleman a couple of times and also spoke to another one of the reps in that specific area. Both have been extremely helpful and pleasant to deal with. I passed on the information that I have read here on this forum about some of the unpleasant experiences some of you have experienced and he said that he would bring it up at the next weekly meeting that they have. I also gave him this website to check out as well.
My contact is: Mark
His toll free number is: 1-866-434-0106
He said that he would be happy to speak with anyone that calls, whether it be to order supplies or request samples.
Hopefully, this information will be of some help to you all.
Diagnosed with CD in 1979, many resections and meds
Perm Ileostomy July 1984 at Cleveland Clinic
Disease free since surgery