Hollister --- Ouch!!

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Regular Member

Date Joined Nov 2010
Total Posts : 61
   Posted 12/2/2010 5:19 PM (GMT -6)   
So I finally got some samples in from Hollister. Generally, I like their product much better than ConvaTec. The tape is beige along with the bag, which I liked - it felt less "hospital" like. The cloth overlay on the bags was AMAZING and much better than even the beige ConvaTec bags that are all plastic. The Adapt seals are amazing like everyone says - they pop off clean and nothing ewwy-gooey like the Eakin seals. The only thing I wasn't too happy with was their roll and lock closures. Mine was not staying too clean.... if ya know what I mean! I called Hollister and they're sending me some new products - along with an ostomy belt! YAY. Merry Christmas to me!

I had to call them frantic today though. I'm not sure if it was their wafer or the tape. They only sent me two seals and I wasn't using one this past time and the Hollister product specialist seemed to think that was the problem. Well I was out getting gas and I started to itch a bit around the stoma. This happens still sometimes as I'm still not 100% healed so I thought nothing of it. Then it started burning!!! I went straight home to remove the pouch. The skin to the right and underneath my stoma was bright red and it looked broken a bit confused This has never happened to me so I panicked! I tossed on some stomahesive powder (btw how IS that supposed to go on exactly??) and an Eakin seal with a ConvaTec bag I had still. I was too afraid to use the barrier wipes because of the alcohol-y feel. I hope that doesn't bite me later.

Has this happened to anyone else? Why does it happen and how do you fix it? Will my skin heal under the wafer? Seems it's not getting any air really and I don't want it to get infected!

Please help!!! shocked

Veteran Member

Date Joined Oct 2009
Total Posts : 1054
   Posted 12/2/2010 6:13 PM (GMT -6)   
If you put some powder on and then use a barrier wipe to blot over the top of it, it will protect your skin. The wipes sting a BIT but it goes away. Once the wipe residue has dried, it shouldn't be sticky and you should be able to put the wafer right on.

PS I agree; Hollister is far better than Convatec.
Stephanie, 28 years old
Diagnosed with Crohn's Colitis March 2000
Possible diagnosis of IBS-D
Total Proctocolectomy and Permanent Ileostomy 3/18/10! :)
Blockage/Ileo revision 6/8/10 :/
Tried: Asacol, Remicade, 6mp, Humira, Xifaxan, Apriso, Imuran, Rowasa Enemas, Colocort Enemas, Psyllium Seed Powder... Tried Probiotics: Align (with no change except bloating) and VSL #3 DS (AWFUL diarrhea).
Currently taking: Prenatal Vitamin, Vitamin B 12 Complex, Biotin, Vitamin D, Calcium, Flomax (for urinary retention). 

Veteran Member

Date Joined Aug 2006
Total Posts : 6571
   Posted 12/2/2010 11:10 PM (GMT -6)   
that happens sometimes, it should heal. warning though the more you change the worse it will get, and the barrier wipes can lessen your wear time, so be careful with that
UC for 8 years, before finally kicking its butt and having a permanent ileostomy April 17 2007!
-I have gone to find myself, if i get back before i return, keep me here-
No matter what kind of day you are having, take five minutes to sing loudly and dance like a fool!

Regular Member

Date Joined Nov 2010
Total Posts : 61
   Posted 12/4/2010 8:11 PM (GMT -6)   
I know the more often you change the worse it is. I had this problem (not this bad though) when I first was out of the hospital. I had ConvaTec bags and was changing every other day if not more due to leakage. I didn't know the barrier wipes cut down on wear time though! I'm just concerned because it hurt A LOT! I have a ConvaTec bag on now because I wasn't sure if it was an allergic reaction or not. I just got a TON of new samples from Hollister (including an ostomy belt!) so as soon as this bag either starts leaking or it's time to change I'm going to try a two piece Hollister system. I'm hoping to have more luck with that one! The Hollister nurse also told me to stretch out the Adapt seal and only use half of it. So I have a few tricks up my sleeve to try next time!

Regular Member

Date Joined Sep 2010
Total Posts : 91
   Posted 12/5/2010 11:32 PM (GMT -6)   
I only use half of the seal and I have no problems with it. I also wear the belt, I don't know if it helps or if it just gives me more confidence. I just know that since I started using it I have not had a leak. I don'tknow that the wipes cut down on wear time either, I use them all the time and I can get 7 days wear out of an appliance. When I have had issues I also put the stoma powder on and dab it with the wipe, wait for it to dry some and put the wafer on. Like I said I can get 7 days out of it. Good luck. I hope all your tricks help. It sometimes takes just playing around with it to make it work for you. Keep us posted.

Veteran Member

Date Joined Jan 2006
Total Posts : 768
   Posted 12/6/2010 2:32 AM (GMT -6)   
When I leak like that I try to leave my appliance off for an hour or two and let the skin have some air. Yeah it's a pain to keep wiping the stoma (mine is named Bubbles) and I just use wet wipes or some toilet paper on it. I find it heals faster when I do that.

Regular Member

Date Joined Nov 2010
Total Posts : 61
   Posted 12/6/2010 10:33 AM (GMT -6)   
Trigirl - this last change I probably had it off for close to an hour. And it worked with me! I do the naked shower thing (or try to) when I do a full change so I did that. Did a lot of cleaning of the area to get the remainder of the Eakin Seal off. I shaved and prepped to get out of the shower.

I used my hair dryer on cool to completely dry the area. Then I put a little hydrocortisone on to help the broken skin areas. More hair dryer.... that took a while. I was waiting for my stoma to become active but it didn't! Thankfully. Next I applied some powder and got my skin barrier prep out. Took a deep breath and blotted away! ouch mad More hair dryer. Then I used half of an Adapt seal and stretched and pulled it. I used a Hollister two piece system this time and the Hollister product specialist told me to put the wafer on in a diamond shape instead of a square - so I followed orders. The top and bottom of the wafer seem a little loose but I think that's due to the amount of powder I put on. I'm expecting this one to not last as long but we're on day two now and no problems. No itching, no burning.

I prefer the Hollister system but I don't think my skin liked the initial change from ConvaTec to Hollister. I'm hoping this new sample kit I was sent will work better so I can stick with Hollister. I haven't tried Coloplast but I also haven't seen that many people have. For the most part I hear many positives with Hollister - even with their botched wafer incident!
Misdiagnosed with UC 2004. Diagnosed with CD 2009. Partial, temporary ileostomy Sept 2010.
Other Dx's: GAD, Severe Mood Instability, Arthritis

Regular Member

Date Joined Feb 2007
Total Posts : 430
   Posted 12/8/2010 4:44 PM (GMT -6)   
I use the stoma powder every time I change the bag. I've never used the wipes. Works great for me; I've never had a break in the skin in the 4 years I've had the ostomy. I change the whole system every 4 days and the pouch every other day.

Regular Member

Date Joined Oct 2007
Total Posts : 318
   Posted 12/8/2010 5:33 PM (GMT -6)   
a tip for cleaning the hollister bags (or any bag), besides just rinsing it, out is wet wipes. I wore hollister for about a month, but i switched to coloplast because i like the adhesive bags rather than a click system. but anywho, I use walmart brand wet wipes, usually near the feminine products isle, and just use one with each cleaning. I first take one square of regular tissue and wipe off any poo that got on the outside. then I wrap the wet wipe around my first two fingers and swirl it around the inside of the bag opening. Always gets at least 2 inches free and clear of all residue. i carry wet wipes with me every where in a plastic baggy. I used these puppies for my behind before i got ziggy (that's my stoma's name) They don't let wet poo soak through as much as plain tissue so i feel like its cleaner. Plus i only need one, when i used regular tissue i was using like 6-8 pieces and that clogs my old toilet up real fast. And the wal-mart ones are nice and big and pretty cheap. I get about a month out of the 3 pack which is just under $4. Hopefully your red skin was just a fluke and won't happen again. I've had it happen once or twice as well, but upon getting a new wafer on it cleared up. Good luck!
-diagnosed with UC Dec 2006 at 22
-allergic or intolerant to all 5ASAs, sulfa and 6-mp
-emergency transverse colostomy on 9/13/10 from perforated colon
-J-pouch surgery TBD (hopefully in January!)
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