Soap and water? What kind of soap? Most soaps leave a residue on the skin. I use no soap but have heard that Ivory leaves no residue. Why don't you try clean up with just water. I use 1/4 of a full size paper towel (or 1/2 of a select-a-size). Just wet the paper towel with warm water, no soap. If you use any powders or skin barriers, try without. All that stuff reduces wear time because the wafer adhesive can't stick as well. I do coat the wafer of my skin with a product called Friars Balsam Compound Benzoin Tincture. When it dries it is sticky and will help heal any open skin areas. IT DOES BURN ON open SKIN, but not for long. Fairly expensive, $35 for 100 ml. but goes a long way. My insurance does not cover it, There is a similar product called Tincture of Benzoin. My insurance coves it. It makes a sticky seal. cover the entire area. I believe the difference is that Friars has a healing effect that Tincture of Benzoin does not. Also, is his stoma retracted or does it stick out? If it is not retracted you should not need the ring barrier. All that extra stuff leaves more places for adhesive failure. I hope some of my suggestions help.