I use edgepark too. I call and talk to the same guy every time -- he's very nice and knowledgeable, and he knows my nurse, asks how I'm doing etc. I do have their catalog, so I say what I want w/the numbers, and he can tell me where it will be shipping from etc (usually things come overnight, but sometimes they are coming from another warehouse, and it takes an extra day).
Sorry you've been having so much trouble ... that's one more hassle you don't need at all.
48 years old, female.
2004 dx indeterminate colitis. Back and forth between Crohn's and UC dx. Many drugs, minimal success.
2010-11 Crazy skin and eye complications, high fevers, bad flaring. Out of good drug options, tired of scary drugs.
Feb 2011 -- proctocolectomy with permanent ileolostomy; abscess, blood clot. Still healing, still glad for the surgery