Hollister's "new improved" pouches

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Trigirl
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Date Joined Jan 2006
Total Posts : 768
   Posted 7/29/2011 7:39 PM (GMT -6)   
So The last two times I have gone to pick up supplies The Hollister bags have been different. Anyone else notice?

The cloth on the pouches shreds after a day. It didn't do this before and I can abuse them quite a bit on a run or swim.
But now now or there are lint and fibers all over the place.

Also they have a new flap system for the bottom like one of the other companies but they don't work very well. The stick part, sticks too hard and twice I have ripped the tiniest corner only to find out by it leaking all over me! Aughhhh!!!!!! What is up with this?!?!

Today I went to a wedding and went to the bathroom to empty just before we were all seated. I looked down after about 10 minutes and see a yellow stain appearing on my creme colored summer dress. I ran out (I had ripped the flap as I tried to empty, obviously) long enough to fold up pouch further so hopefully none would leak out while I sat thru a 1 1/2 hour program/ceremony. I got a stress headache just worrying. I had another pouch in my purse so changed it as soon as wedding was over. Of course had to leave immediately to come home and change. Wonder what can happen at the reception which is later tonight. OK this sounds so gloomy. I'm sure nothing will happen but it is so frustrating when I think I'm doing well and something does go off.

Small price I guess. Messy adult diapers are a lot worse. OK my perspective is back. Thanks for letting me vent.
Really life is good. Have done 4 triathlons this summer and placed in my age group in everyone. That is a miracle. Thought that would never happen again.

I have liked the stick around hollister flanges, but with all their "improvements" I might have to find something else.
Anyone have any ideas?

tryingtokeepmyheadup
Regular Member


Date Joined Nov 2010
Total Posts : 215
   Posted 7/29/2011 8:18 PM (GMT -6)   
I love coloplast 11541
DX 2/10 UP. DX 07/10 UC. Pancolitis. tried: Canasa, Asacol, Bentyl, Imodium, Imuran, Prednisone, Flagyl, Cipro, Remicade, Codeine, Tramadol, Xanax, Morphine, Vicodin, Prozac, ~ nothing worked. 1st surgery 6/8/11! 2 more to go!

pain-in-the-butt
Regular Member


Date Joined Apr 2011
Total Posts : 52
   Posted 7/29/2011 9:35 PM (GMT -6)   
I went to open my hollister 18184 pouch with the velcro drain, and i ripped a hole in the bag just under the fabric. thank god i noticed it. im suprised the plastic is so suseptible to tears, especially in the area by the velcro....

polishdan
Veteran Member


Date Joined Mar 2010
Total Posts : 1595
   Posted 7/29/2011 10:15 PM (GMT -6)   
Convatec..........never a product problem.

Dan

Trigirl
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Date Joined Jan 2006
Total Posts : 768
   Posted 7/30/2011 12:12 AM (GMT -6)   
Well now that I know what I'm doing (kind of) maybe I'll ask for some more samples of that. Thanks
Those things we keep trying to do get easier not because the feat gets easier but our ability to "do" gets better.
Thyroid cancer removed 1988
Stomach problems finally figured out 2001 Crohn's/Colitus
Tried every drug without much success
Colon/rectal cancer removed Aug 2009
6 Grown kids, grandkids and a great husband to keep me busy

summerstorm
Veteran Member


Date Joined Aug 2006
Total Posts : 6571
   Posted 7/30/2011 12:20 AM (GMT -6)   
the new hollister is awful! there were a lot of threads about it when they first changed it. you got lucky that you just got them. the first set i got, i didn't even try them on, because i had heard so many bad things about them. so i just tried messing with them and opening and closing them, and on the second or third opening, the entire flap thing pulled off at the bottom! all the way off, there was no way to close the thing at all!
so i thought, ok maybe i pulled it too hard, so i tried another one, same thing, and yet another, same thing. so i sent back two boxes for credit and they sent me a box of the kind with clips which i will not use! luckily i had about 80 bags at that time, so i just ordered some new samples.
well i sent letters to hollister, and called hollister and they all said they would pass on my complaints, and in my emails i included parts of the other posts from people that had problems with them.
hollister knew there were huge problems with it, because they had sent people out to discuss it with certain groups, and were planning on having something at the conference in reno this year. im not sure what was going on with that, maybe someone will post after it is over.
Your best bet is to find another system, those new bags are (no pun intended) crap
UC for 8 years, before finally kicking its butt and having a permanent ileostomy April 17 2007!
-I have gone to find myself, if i get back before i return, keep me here-
No matter what kind of day you are having, take five minutes to sing loudly and dance like a fool!

polishdan
Veteran Member


Date Joined Mar 2010
Total Posts : 1595
   Posted 7/30/2011 12:21 AM (GMT -6)   
trigirl
Just curious....why are you still up and were are you? Your post says it is 12:12 saturday morning. I have 1:20 saturday morning.

Dan

Brian84
Regular Member


Date Joined Mar 2005
Total Posts : 457
   Posted 7/30/2011 1:39 AM (GMT -6)   
Is this the new design of the Hollister New Image bags? I was pretty upset at first when I first got them because I noticed the flap was different. It took me a while to learn how to seal it up really fast. Sometimes they do really stick, but I have never torn one.
Now that I think of it, does the wafer melt really easily and swell up around the stoma? I have been trying to figure out what I did different to make this suddenly keep happening in the last 2 months. I thought it was the Adapt rings.

Trigirl
Veteran Member


Date Joined Jan 2006
Total Posts : 768
   Posted 7/30/2011 9:10 AM (GMT -6)   
So glad to hear I'm not any nuttier than usual. Don't know why I have missed the comments on this before. Have been outside more than near a computer. I just can't get enough of summer whenthe weather is half nice. We have had an interesting weather year to say the least, but not disasterous like some place thank goodness.

I would like to write Hollister myself. Summerstorm do you have a specific email or person you contacted?

Polishdan- I live in Alberta, Canada which is Standard Mountain time. I guess I get on here before I go to bed or when I can't sleep so yeah it's late (or early).

Yes Brian84 we are talking about those New Image bags. I did notice the flanges were weird now that you mention it. I thought it was just me cutting the hole in the flange too small and it would swell and hurt.

Going running, have a great day everyone!!
Those things we keep trying to do get easier not because the feat gets easier but our ability to "do" gets better.
Thyroid cancer removed 1988
Stomach problems finally figured out 2001 Crohn's/Colitus
Tried every drug without much success
Colon/rectal cancer removed Aug 2009
6 Grown kids, grandkids and a great husband to keep me busy

answers4me2
Veteran Member


Date Joined Dec 2008
Total Posts : 1325
   Posted 7/30/2011 11:28 AM (GMT -6)   
I love the Hollister's new closure. With the old one, I caught the velcro closure on my clothes 3 times and accidentally dumped the contents onto my clothes and the floor.

I have found that when I am closing the closure, that it works best if you squeeze in the middle, then squeeze each side, that this closes it and it will not leak at all.

I have had issues getting the closure open to empty, but I have found I had this issue with ALL of the ostomy products. I just figured I have to wash my hands anyway after going potty :-)

I have only had an ostomy for a year though and using Hollister products for 6 months and I have only used Hollister products for about 6 months and only went through about 4 boxes of the old closures anyway, so maybe my opinion doesn't count.

80sChick
Veteran Member


Date Joined Oct 2009
Total Posts : 1054
   Posted 7/30/2011 3:47 PM (GMT -6)   
I've always used Hollister. Tried Convatec, and I'm CRAZY allergic to the adhesive, and Coloplast I like but I feel like THEIR closure is worse! after you seal the bottom you can't get it tight enough so I ALWAYS end up having tiny leaks out the sides of the bottom of the pouch.


The new Hollister pouch is not as good as the old, IMO, but I've never had a problem with it tearing. Do you guys have super human strength or something?!
Stephanie, 29 years old

March 2000-Diagnosed Crohn's Colitis
(Tried every drug imaginable, but lived 10 years with daily diarrhea)
March 18, 2010-Total Proctocolectomy and Permanent Ileostomy! :)
(Now med free, 4 subsequent procedures to correct blockages at stoma site)

Stoma named Zoe...She's my best bud!! :)

polishdan
Veteran Member


Date Joined Mar 2010
Total Posts : 1595
   Posted 7/30/2011 6:39 PM (GMT -6)   
Trigirl
Hollisters phone number is 888 740 8999.

Dan

summerstorm
Veteran Member


Date Joined Aug 2006
Total Posts : 6571
   Posted 7/30/2011 9:24 PM (GMT -6)   
i just went on their website and clicked on the contact us link. 

stripey
Veteran Member


Date Joined Feb 2011
Total Posts : 1059
   Posted 7/31/2011 10:04 AM (GMT -6)   
I used hollister initially when had stoma done many, many years ago but after 3 months they stopped sticking at all and so swopped to a two piece system by convatec and have never looked back.
Crohn's dx 1989, loop ileo 1992, end ileo 1992. Arthritis developed 1990 Stoma abcess 1995. Azathioprine started 1995. Panprocolorectomy 1999. Stillbirth 2000, antiphospholipid syndrome dx 2000. Flare up 2004, stoma abcess and strictoplasty 2004. Low blood pressure dx with impaired kidney function 2006, fludrocortisone pres. flare up 2010, steroids, Humira, codeine.

ENIGMAWRAP
Regular Member


Date Joined Nov 2010
Total Posts : 422
   Posted 8/2/2011 9:19 AM (GMT -6)   
This is a little un-nerving..I've been using the "new" pouches since I got out of the hospital.....the only issue I've had is with a "micro-leak" occuring when I folded the bag over and used a piece of clothing from a certain clothing company that turned out to be too tight.....

It's a shame when "improved" means it doesn't work as well...it makes me wonder what test subjects really did to insure the product would work right..oh well.....

I've been looking at the convatec moldables because my WOCN said it would be perfect for me..the only problem is the wafer/tape border is so big it would cover most of my belly (or, at least most of a half and part of the other)....

Later!

KBD
New Member


Date Joined Jul 2011
Total Posts : 10
   Posted 8/3/2011 1:09 AM (GMT -6)   
I wish Hollister would use a bit heavier plastic on their bags. I haven't torn one yet, but I can see it happening. I put on a Hollister roll and lock bag yesterday that was defective. It was clamped wrong at the bottom with the plastic overhanging a bit, and it just would not fully open to empty. Since it was just one bag I didn't call them, but even on the 'good' bags that opening area needs improvement, the unenforced plastic side at the bottom is a pain to empty and clean.

stripey
Veteran Member


Date Joined Feb 2011
Total Posts : 1059
   Posted 8/3/2011 6:39 AM (GMT -6)   
Enigmawrap, I know what you mean about the convatec being a large wafer area but to be honest it has never bothered me. It takes up whole left hand side of my stomach (yes I know it is wrong side for ileo but had to be resited after an abcess around stoma in 1995, so have dent on right hand side from old stoma hole) and as I am pretty slim my hip bones can jut out slightly and if I wear a smaller wafer it can flip up when I am moving around. This way the white wafer adhesive bit goes over this area and creates a much better seal.

Give them a try, seeing as I never plan to wear a bikini again, not that I did before, the extra area covered by the wafer isn't a huge problem.
Crohn's dx 1989, loop ileo 1992, end ileo 1992. Arthritis developed 1990 Stoma abcess 1995. Azathioprine started 1995. Panprocolorectomy 1999. Stillbirth 2000, antiphospholipid syndrome dx 2000. Flare up 2004, stoma abcess and strictoplasty 2004. Low blood pressure dx with impaired kidney function 2006, fludrocortisone pres. flare up 2010, steroids, Humira, codeine.

run4pancakes
Veteran Member


Date Joined Oct 2008
Total Posts : 938
   Posted 8/3/2011 12:23 PM (GMT -6)   
I had a couple of these new bags where the flap came loose from the velcro. I don't know if that's what you are referring to, but it leaves no way to close up the bag. Luckily these both happened at home and I was able to change out once and the other one I used some Super Glue to stick it back on since I was planning to change the whole thing in an hour or so. Both were from the same box and since I've used that box up, the current box seems to be better.
UC dx 2/08

Done with the drugs. Step 1 (of 3) J-pouch surgery 3/22/11, Steps 2 & 3 TBD
http://life-takes-guts.blogspot.com/

Trigirl
Veteran Member


Date Joined Jan 2006
Total Posts : 768
   Posted 8/13/2011 1:23 AM (GMT -6)   
I wrote the Hollister company with my comments and haven't heard back. I feel this is very bad service, So much for caring about customers.
 
Maybe I should try that convatec because I want the area to be better covered and not fall off so fast.
 
I have been in South Dakota in warmer weather than I am used to this week and have had to change my whole appliance every other day. It's quite a bit hotter temp. and humlidity here. Back to the cooler temp I go Sunday and wonder if I will notice the difference the other way. We shall see.

shambelle
New Member


Date Joined Aug 2011
Total Posts : 1
   Posted 8/15/2011 4:55 PM (GMT -6)   
Wow... I'm so glad I found this thread!
I had my first leak with the actual lock n roll bag today (I've had my ileostomy for 2 months, and have finally gotten into a wafer/system that works for my stoma) and was really surprised that it happened. Initially, I noticed just a teeny tiny drop of something right at the end of the seal (I'm probably not describing that correctly... the part right at the bottom after you've folded it up and locked it), and I put a piece of pink tape over it since I wasn't in a position to swap out bags at the moment.

Then, a little while later, I was in the bathroom getting ready to empty, and saw that it was like there was a cut/tear across the back of the plastic, right before the fabric panel on the back of the bag starts. Speaking of the fabric, whoever observed that it gets messed up really quickly - thank you for saying that - I wondered if it was me! Anyway, as I said, I was surprised, and I'm wondering if it's generally just a defect or problem with the bag, or if it could be something having to do with a person's output or how full your bag is.

I'm pretty compulsive about emptying - I don't think I've ever let a bag get half way full; I generally empty at 1/3 or even less. However, as my output has become more solid, I do notice that it's heavier in the bag, and was wondering if any of you find that emptying even more frequently helps prolong the bag life. Bags can always be changed out easily if they leak, but I'd like to keep mine for the full 4 days or so I go between full changes!

Any tips on what you all do with these bags would be great - as someone who is new to this, I'm always looking for advice! I'm currently using the Hollister New Image Flextend Convex wafer - I have a somewhat recessed stoma, though it's finally popped back out! I tried and actually really liked one of the Coloplast bags for convexity, but unfortunately, the adhesive and shape just doesn't work for my skin and the shape of my abdomen.

Thanks!!!

mincon
New Member


Date Joined Oct 2010
Total Posts : 8
   Posted 8/15/2011 9:43 PM (GMT -6)   
I love the cymed mid size platinum series pouch #48922. It is so comfortable I almost forget it is there. The only problem I have is when I run and swim I sweat underneath it and it begins to itch. I have since bought antiperspirant to put under there to see if that clears up the problem. Absolutely love the pouch though. Would highly recommend it.

WonderTurd
Regular Member


Date Joined May 2011
Total Posts : 129
   Posted 8/16/2011 3:09 PM (GMT -6)   
I strongly dislike the Hollister products. They are what the hospital set me up with after I came home and I've been trying to figure out what I like and don't and I can honestly say I'm not happy with anything I've used from them except the stoma powder. The adapt rings push their way up through the wafer hole and block my stoma off... and I find after two days of wear the spot where the pouch attaches to the flange leaks. Also my ET suggested wearing my belt but I'm kinda pudgy around the hips and I find it just kinda folds over on itself because it's only an inch or so wide :( So I'm trying other things to see what I can find that works for me! I'm in Canada so our main choices are Hollister, Coloplast and Convatec. Not sure what else is out here for me to try. Any suggestions would be appreciated.
Stacey
Ulcerative Colitis since 2002
Interstitial Cystitis since 2010
Asthma since 2011
July 12 2011 - Proctocolectomy with end Ileo (UC FREE!!!)

Trigirl
Veteran Member


Date Joined Jan 2006
Total Posts : 768
   Posted 8/18/2011 8:15 PM (GMT -6)   
   I tried the cymed twice and it fell off in a day but I remember how great it felt on though. Yeah it was sooo light and didn't make me feel like an ostomate at all! Can't get permission to change to them yet but when I get home that's the first thing I'm doing. 
 
Holidays almost over. Have an olympic distance triathlon on Saturday. Hope all goes well!
 
Plan to call \hollister too. Still no reply to me so I thought I would check things out.
Those things we keep trying to do get easier not because the feat gets easier but our ability to "do" gets better.
Thyroid cancer removed 1988
Stomach problems finally figured out 2001 Crohn's/Colitus
Tried every drug without much success
Colon/rectal cancer removed Aug 2009
6 Grown kids, grandkids and a great husband to keep me busy

ucfree
Regular Member


Date Joined Oct 2005
Total Posts : 291
   Posted 8/19/2011 11:09 AM (GMT -6)   
I have been in touch with Hollister and am trying to develop a business relationship with them. I have a conference call setup with them about these complaints and also recommendations on possible new designs.
So ... let me know everything you want them to hear =)

summerstorm
Veteran Member


Date Joined Aug 2006
Total Posts : 6571
   Posted 8/19/2011 7:08 PM (GMT -6)   
They don't need a new design they just need to go back to the old lock and roll there was nothing wrong with it.
I had a new box of them and tried opening and closing them just to see, before I put them on, they tore compelty off. There is a thread on uoaa.org with a bunch of people complaing about them too
Good luck!
UC for 8 years, before finally kicking its butt and having a permanent ileostomy April 17 2007!
-I have gone to find myself, if i get back before i return, keep me here-
No matter what kind of day you are having, take five minutes to sing loudly and dance like a fool!
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