Its probably why its called ENCORE, because you have to go back and buy the newer model. But Jokes aside, send the item back under the warranty rules and get your money back.
I bought a much cheaper model, $20 from my local adult shop. It worked just as well; except I had too much urine in the pump meaning my valves (sphincters) had not totally healed and I did not want to put further stress on my sphincters and cause later leakage.
As you'll see in my profile, I don’t use the pump at all. It works for others but it does not work WELL for me. I was prepared to forgo the $20 expense for the item. Its just a loss.
PS. My Ed Nurse suggested that I buy one from the adult shop and not the medical model that they sell because they work just as good.
DX 9/13 Age 58
G9(5+4) 1 of 16cores
PSA 3.7 08/13; 2.4 03/12; 1.9 12/10; 1.6 12/09; 0.8 03/04op:
RRP 10/13, Left Nerve sparing, pT2aN0M0post-op:
PSA < 0.01 (11/2013, 01/14, 02/14, 04/14, 05/14, 09/14, 10/14)
ED - PDE5i & TRIMIX 05/14