Wow-- Dewayne.... nice set with your RO.
I also found my RO team to be really great and perhaps I should have called him instead.... Just unsure of who the follow up "care giver" would be. Based on that specific item alone, I need to and am speaking up regarding this situation.
I will use this weekend to write a follow up care giver protocol for this two DOC team. Clearly they need some basic "how to" planning regarding follow up patient service/care benchmarking that they should implement to follow their clients satisfaction/ health/ outreach.
Healthcare should be about expertise coupled with care/ service provision. I know my team has the expertise but they are somewhat less then, in the area of business client connection and tier one service provision.
Lets change the HC world. Many of you on this sight are business oriented people. We can produce a number of concepts/ideas regarding client care/service (and we are clients) protocols based on our experiences. Meanwhile patience is the key word here for me.
In my work (financial planner) I have several doctors and dentist as clientele. Mostly I meet them at their work but they come to my office as well.
I can tell you a thing that surprised me is they aren't as busy as I thought, just as a patient. Most of them around here are pretty stressed, but I've found them to be pretty available in their office or hospital. I used to fear I was pushing my limits trying to get a little of their time, but no more. Many of them work long hours by choice - for a variety of reasons. I work out with several through a common trainer as well. This one PCP works out from 12:30-1:30 but starts seeing patients at 1:30, and I know he doesn't ge to his office until 2 so he's got five or six waiting. This other one, who is a client and a partner in a three man office that does general surgery, waits around to leave until 8 every night apparently because he doesn't like to go home - according to a partner. I have a cardio specialist that appears hard to get in to see, but I meet him at 5 and he's usually done.
I think a customer focused staff would be good for them, but many around here don't get paid much. For example, I set up a 401k where the doctor / owner makes $500k and the 'office manager' makes $40k or so in the heart guy's example.
Family History: Father - prostate, colon, intestinal, bladder, brain, and melonoma cancer. He's 81 and still alive.
PSA: 2013 - 2.5, Aug. 2014 - 4.5, Oct. - 4.0
3+3=6 (<5% of core), 3+4=7 (10% of one core), 3+4=7 ("Discontinuously" involving two cores, 40% and 50%) Left base, mid and apex.
Hobbies: Pickup basketball 3x/week, crossfit 2x/week.
HDR Brachy 12-2-14