East Tennessee is bad about
appointments as well. And it is frustrating.
It was the results of my 1st PSA test (I think it was). I had called for them several times and could not get a call back. So...one day...I just decided to pay him a visit.
I walked in. The waiting room was (mostly) empty. I gave the receptionist my name. I told her I was there for my PSA results. She looked at her computer screen. She said, "Yes, we have them but, we cannot give them to you." Something .... I don't know what it was, just snapped. This man had operated on me. The only mistake he hadn't made was I was living. Now, they wouldn't give me my PSA.
I told the receptionist "I want to speak with a nurse". In her best annoyed and authoritative voice, she asked, "Why?". I said, "I'm not leaving this office without those results". She rolled her eyes and got the nurse. Then the nurse asked, "May I help you?" I told her what I wanted. The nurse typed on the computer. She said, "Yes, we have them but the doctor has to sign off". "So, you are telling me, those results are in front of you, but you won't give them to me?" She said "That's correct. I'm looking at them right here. But, the doctor is not here. He's at the hospital.". I told her, "Take this down". "Get a message to the doctor, at the hospital. Tell him I am here. Tell him I want my PSA results. Tell him I am not leaving until I have them. Those results are critical to my well-being. You have them. I want them, and you are refusing to give them to me. Tell him, 'I'm coming to the hospital. And however long it takes, however long I have to wait if he's in surgery, I'm going to wait till he's out. He's somewhere. And I'm going to find out where. And I'm going to have him sign this release in person. I want those PSA results".
By now, there were about
5 women in the little cubical. The nurse left the room. In 10 seconds she returned. She had my PSA results. They were printed on a sheet of paper. She handed them to me. She was very polite. She said, "Here they are".
I genuinely smiled at her. And said, "Thank you so much". Then left.
Life's too short.
PSA 2010 thru 2014...4.0 +/- .7
Dx 12/14 @ 56 yo...2 cores G6 <5%, 1 core G6 20%, 1 core HGPIN.
RALP 11/25/15...3+4. 3-5 mm lateral margin (depending on who you ask). 15% involvement pT2+ PSA's 01/16 .01 04/16 .00 07/16 .00 10/16 .01 01/17 .01
Post Edited (island time) : 4/5/2017 6:44:30 PM (GMT-6)