Posted 11/19/2021 9:11 AM (GMT -7)
I have a question regarding the use of nurse navigators in healthcare. When my wife’s breast biopsy was determined to be cancer, she was notified, on a Sunday, by her personal physician and was immediately assigned a “nurse navigator.” This person contacted her right away and made a series of appointments to walk her through consultations with medical professionals including a surgeon, oncologist, radiation therapist, geneticist, nutritionist, and several others. The nurse navigator attended every appointment, as did I, and took notes, asked questions we wouldn’t have thought of, and offered constant reassurances. The nurse navigator was there for the surgery, the chemotherapy, the months of infusions, and also did the legwork to get special pricing for some of the drugs. That was all very helpful.
Three years later, at the same hospital, I had a prostate biopsy. I was supposed to receive a call with results in 3-4 days and after almost 2 weeks of hearing nothing, and not getting my calls to urology returned, I pulled the results up in the patient portal and used Google to explain what all that terminology meant. I finally got in to see the urologist and was told “you have cancer, read this book, it will explain your treatment options, call when you have made a decision.” That was it. My decision was to travel 5 states away for treatment.
The question is, have any of you been assigned a nurse navigator? If so, what was your experience?