JustJohn said...RSteve, A couple of points here,
RSteve said...I know, John, I did read the entire thread.
JustJohn said...You did and still posted what you wrote there?
RSteve said...Yes, I did. Was there a problem with expressing gratitude that there is a forum where I can discuss my need for ED treatment because "I've waged a 40 year battle with Agent Orange induced prostate dysfunction that has caused frequent bouts of impotence."
JustJohn said...You did not give them any banking information, you sent them a money order, there is a huge difference.
I do a lot of overseas business, this kind of problem credit card/payment problem is very common, your idea of a bank and agent will not work under the conidtions this type of seller works under. Simple, all those steps costs between $20-35 each step of the way, by the time they get the money, there is done if the order amount is too small to start with.
JustJohn said...How many phone numbers, and faxs, do you call that are really in the US? You can fax and call all you want and still talk to some one in China or anywhere else for that matter but not the US.
RSteve said...Does it really matter if they're in the U.S., if they respond promptly to my inquiries? My last call to American Express found me talking to a customer service agent in Delhi. I had to inquire about a purchase made with Amazon.com and the customer service agent said she was in Costa Rica. Like it or not, alot of huge American businesses have their call centers outside the U.S.
JustJohn said...Good Luck, John
John, Although I'm retired and out of the international commercial loop, for many years, I was a direct importer of gemstones from SE Asia. I often functioned as a fiduciary between American retailers and Asian vendors. The transactional situation I described is exactly how I functioned. The Asian vendor would set a dollar amount that would accumulate in its international U.S. bank account, then I would wire the proceeds to them. Typically, we'd wait for a $3000 balance, then wire transfer the $3K to the bank's international branch in Asia. The cost of the transfer was about $30.00 or 1% of the balance; a small cost of doing business.
My order with ADC, with shipping, was under $100. If I receive no product for the payment, I'll have paid a modest amount for a very valuable lesson. If I get my order shipped, I'll both have product and a reasonable expectation of time of delivery, when I and others make future orders.
Whatever happens, I'll report back to this thread. If ADC has gone renegade, I prefer having paid via money order. They have no check from me nor credit card numbers. It's a very safe way to learn a lesson.