Okay so I had not heard back from AccessOne the place who is implementing Remistart here in Colorado.
I mailed my EOB to them a couple weeks ago so I thought that I better follow-up. I misplaced their number so I called the billing office of the Arthritis Clinic that I go to to get my infusions. I left Sandra a message. She is the woman who gave me the information to start Remistart. I left a message for her. After all she told me to call her if I had questions. Anyway she called me back and said that it was my responsebility to contact Remistart and not them me because I did not do anything to get the money in the first place???????
(I'm thinking isn't that why I called you?????) She then gives me the number and I called Accessone. Accessone tells me that they sent my EOB back to the doctor because it did not say what it needed to say (Not sure what was missing?) Soooo then I call lovely Sandra back and tell her. She says What? I never heard of that before. As if she does not believe me. She then says she'll call me back and when she does she talks to me in a very condescending voice. She says now put the Accessone number some place where you won't lose it (Witch haven't you ever misplaced anything before?) She said we will send the EOB for you. You don't have to worry about
it any more. (I'm not sure why this is my fault, but it apparently is) She then said in her lovely condescending voice, so when I call you to check on Accessone please call and check on it.
I was in shock through both conversations. I came to my senses later and am now very angry. So anyway I want to call her back tomorrow and let her know that I don't appreciate being talked to the way she talked to me. My only concern is that she is the only billing person in that office (I'm going to have to deal with her a lot) and she might make it more difficult for me with regard to payments. Not that she is doing me any big favors now but she is waiting for the Remistart to kick in as I am. Thus the reason that I tried to follow up with Accessone/Remistart today. With Insurance and Remistart my husband and I will still be paying around $4000.00 for infusions this year. Crazy
Thanks for Listening,
Female, Left-sided colitis diagnosed at age 28 in 2001
Currently, I am in a terrible flare after taking Augmentin (antibiotic)
Trying to drink Glucerna for nourishment but even that upsets my stomach sometimes.
All my meds are approved by the doc. for breastfeeding but they still make me nervous.
3.5mg Low Dose Naltrexone (Stopped taking, didn't have time to wait for it to work), Prednisone 40mg, Zoloft, Asocal (but they are going straight through), enemas=hydrocortisone, Meselamine, vitamin E suppositories (I can bearly hold enemas in and they irritate). Prenatal vitamins, Juice Plus, Expecta DHA,Emergen C, VSL $$$$$ ( (Not taking all of my supplements right now they hurt too badly) Starting 1st Remicade infusion as of 2/24/09.