Posted 1/22/2011 6:36 PM (GMT -6)
They shouldn't be giving you the run around. When I had my Gma in assisted living, she got her prescriptions thru Medco. At first I just had them send the meds to me and I would deliver them to the AL center, however this got to be a bit much so then I switch the address to the assisted living center (with the approval of the manager) and I would order her refills online. The AL center would let me know when she was running low on medications. Try talking to the administrator of the care facility and see if there is an easier way around this. As a side note, my Gma's insurance was Blue Cross/Blue Shield provided thru my Gpa's employer (Ford Motor Co). I never had an issue with the medications.