Friday ponder: will the rise of answerbots put librarians and infopros out of work?

I don’t think so.

A form of this question came up around the mid 1990’s, when some wondered whether the emergence and growing public availability of this new Internet thing would do this, making libraries and librarians obsolete, in effect replacing them with a computer search tool in one’s own home.

It didn’t happen. What actually DID happen back then was that library use at practically all levels INCREASED substantially, following Internet growth, rather than declined, as the Internet grew in use and popularity.

It seems that the existence of this powerful new information retrieval tool, the Internet, FIRED UP the thirst for knowledge, and people, now primed by the new web, realized that libraries were also there for this purpose, and people began to take advantage of that and flocked to the libraries in greater numbers than ever before.

What is more likely to happen now is that libraries and librarians will continue to exist, but the questions now to be put to them by library patrons (“patrons” = library jargon for library users) will become more complicated and sophisticated, as the easier ones will already have been answered by the patrons themselves, using answerbots on their own home computers.

Kind of similar to what happened in many police departments, when Police Service Technicians took over many of the less serious aspects of police work (such as: non‑hazardous, support, administrative duties), freeing up regular police officers to handle the more serious aspects of police work (such as: patrol, arrest, investigation, and emergency duties).

In fact we are already seeing this change occurring in libraries at all levels, with librarians at reference desks receiving more complex and challenging questions from patrons than before.

So will there ever come a time when the answerbots get so good that they really will eliminate the need for all human information sources, such as librarians or similar information professionals?

I don’t think so.

For example, haven’t we all been on the phone talking unsatisfactorily to a robot, until we get the message: “For further assIstance, please press 1 to speak to a company representative” (company representative = a real person).

And then we started getting somewhere!

So the answerbots haven’t replaced us real folks just yet!

Is 81GyGuy2 the bot that replaced 81GyGuy? Press 1

Ha! Ha! Good one, Mumbo!

Nope, 81GyGuy2 is not my Evil Twin or something, now manifesting itself as a bot.

Far as I know.

He came about when we recently switched to the new posting system here, and I thought, probably needlessly, that maybe it would be good to have a different, but still recognizable, username, for posts I now submitted in the new system.

But, yeah, doing that was probably overkill.

Or, I dunno, maybe there really is a kind of “botself” in all of us, secretly hiding and plotting, in the backs of our minds, struggling to get out, and take over!

And the new posting system swicheroo has enabled that to happen!

BWA-HA-HA!

Not that I anticipate that my posts will now be taking a dark turn or anything.

But who knows what the new system has unleashed!

Maybe sort of like now pondering, as we have been doing, uneasily, just what dark fate AI may (or may not) have in store for us in the near future!

Have a nice day!